LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,758 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,758 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My father wears a fall pendant. Had his first fall and it was outside. He fell backwards having lost his balance, hit the back of his head and cut it. I had no idea. He called out to neighbours who were opposite and they cane and picked him up and placed on a chair on his patio. He then managed to ring me and I live locally. My husband went around and pushed the help button on the box in his house. First time needed and it didn’t work. I was due abroad so wouldn’t have been around if the current situation was different. Very disappointed and waiting for a new pendant to arrive today”

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Posted 4 years ago

Good Afternoon, Thank you for leaving us your feedback today. I would like to apologise on behalf of us all at Lifeline24. This is certainly not the level of service we aim to provide. I can see you have since been in contact with our Customer Service team who have sent out replacement equipment. They have also arranged for the return of the previous Fall Detector so we can start an investigation into how this could have happened. Again, I would like to apologise that this has happened and for any distress caused. Should you require any further assistance please do not hesitate to get in contact. You can call us on 0800 999 0400 or email info@lifeline24.co.uk Kind Regards, Lifeline24

Posted 4 years ago

“We were very happy with all aspects of the initial set-up service - lucid booklets and videos, a helpful test-interview, and a good overall product which meets all of my current needs.”

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Posted 4 years ago

“Overall a very easy process with no hassle”

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Posted 4 years ago

Dear Beryl, Thank you for your kind review. I am pleased to hear that you have had a positive experience with our service. Should you require any assistance in the future, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Very quick and efficient service. Happy to answer any question and give me peace of mind.”

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Posted 4 years ago

Dear Sylvia, Thank you for your kind review. I am pleased to hear that your alarm is providing you with peace of mind. Should you require any assistance in the future, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“It is extremely good and with excellent service so far”

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Posted 4 years ago

Dear Benjamin, Thank you for your kind review. I am pleased to hear that you have received excellent service so far. Should you require any assistance in the future, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Very good service & easy to install”

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Posted 4 years ago

Dear Alice, Thank you for your kind review. I am pleased to hear that you are happy with the service you have experienced and found the unit easy to install. Should you require any assistance in the future, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“The watch and attachments arrived within 24 hours and was very easy to install. The team talk you through the testing process. The staff at the other end are very helpful even though my mother inadvertently set off alarm. With dementia she forgets how easy it is to cancel yet the staff are very kind.”

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Posted 4 years ago

Dear Catherine, Thank you for your kind review. I am pleased to hear that you are happy with the service you are receiving. I will pass your great feedback on to our Alarm Centre team. Should you require any assistance in the future, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“peace of mind in case of emergency”

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Posted 4 years ago

Dear Joyce, Thank you for your kind review. I am pleased to hear that your alarm is providing you with peace of mind. Should you require any assistance in the future, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Great freindly service. Easy to set up and mum feels much safer now if she has a fall or needs other help.”

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Posted 4 years ago

Dear Dawn, Thank you for your kind review. I am pleased to hear that the alarm is helping your Mum to feel safe at home. Should you require any assistance in the future, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Peace of mind for us that our nan/Mum can contact us if she's in trouble. Very polite staff on the setup of the system. Many thanks”

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Posted 4 years ago

“Very polite and helpful staff set it all up for me today thank you.”

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Posted 4 years ago

“Easy to set up and the staff at the other end of the line are very polite and professional.”

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Posted 4 years ago

“Very happy with the response”

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Posted 4 years ago

“Arrived quickly and easy to install. Peace of mind if I have a fall or need any help for me or my wife, It is really easy to use.”

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Posted 4 years ago

“Easy to set up and staff friendly and helpful”

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Posted 4 years ago

“Great product/simple set up and a great support team”

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Posted 4 years ago

“Excellent service arrived within 24 hours ordered by phone rather than online, easy to install as box already programmed just plug into sockets. Phones maned and answered quickly staff very calm and efficient, well impressed.”

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Posted 4 years ago

“Extremely quick and efficient service with easy to follow set up instructions. Great relief to have in place.”

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Posted 4 years ago

“It was very easy to set up and the operators were extremely helpful. All of the set up calls were answered promptly.”

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Posted 4 years ago

“Wearing a Lifeline 24 product gives a feeling of comfort and confidence. I feel it is money well spent for the reassurance of knowing someone is there for me should I need them.”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,758 reviews