Letterbox Gifts Reviews

Name: Letterbox Gifts
Address: Unit 1, Bagshot Street, Sheffield, Unit 1, Bagshot Street, Sheffield, Sheffield
Rating: 4.70

4.7 Rating 1,701 Reviews

93 %

of reviewers recommend Letterbox Gifts

4.7

Based on 1,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

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Letterbox Gifts 5 star review on 16th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice gifts which my daughter loved. Thank you”

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Posted 5 days ago

“Prompt delivery, box in excellent condition and as advertised. Would recommend to others - and always nice to support smaller businesses.”

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Posted 3 months ago

“The gifts were great, bring able to choose was lovely but the box arrived 3 days late as the postman refused to put the parcel through the letterbox!!! The whole reason I needed a letterbox parcel was because no one is in during the day! Please make it more obvious that the parcel fits through a letterbox!”

Helpful Report

Posted 4 months ago

Hi Jacqueline, Thank you for sharing your feedback with us. We are sorry to hear that your experience with our service was not as expected. Our packaging is designed to fit through a standard UK letterbox, and we do our best to communicate this clearly on the packaging. However, the final decision on whether it can be posted through the letterbox rests with the Royal Mail officers. We apologise for any disappointment this may have caused and appreciate your comments. Please feel free to reach out to us at hello@letterboxgiftshop.com if you have any further questions. Kind regards, Lyndsey at Letterbox Gifts

Posted 4 months ago

“I didn't see it as a present but I could smell it from packaging smells lovely”

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Posted 7 months ago

Hi June, Thank you so much for taking the time to leave us a positive review, we really do appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 4 months ago

“Efficient service, nicely presented, swiftly delivered, thanks”

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Posted 7 months ago

Hi Alison, Thank you for your great feedback! We're so glad to hear that you were pleased with our service, presentation, and quick delivery. We truly appreciate your kind words and are happy we could meet your expectations. Kind regards, Lyndsey at Letterbox Gifts

Posted 4 months ago

“It was a post-bereavement gift, and I understand that the recipient was very pleased with it.”

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Posted 7 months ago

Hi Caroline, Thank you for sharing your positive experience with Letterbox Gifts. We're so glad to hear that the recipient appreciated their gift, and we hope it brought some comfort during such a challenging time. Kind regards, Lyndsey at Letterbox Gifts

Posted 4 months ago

“Great product! I was disappointed that it wasn’t posted through the letterbox, but that could have been down to the postman!”

Helpful Report

Posted 8 months ago

Hi Leigh, Thank you for sharing your feedback with us. We are sorry to hear that your experience with our service was not as expected. Our packaging is designed to fit through a standard UK letterbox, and we do our best to communicate this clearly on the packaging. However, the final decision on whether it can be posted through the letterbox rests with the Royal Mail officers. We apologise for any disappointment this may have caused and appreciate your comments. Please feel free to reach out to us at hello@letterboxgiftshop.com if you have any further questions. Kind regards, Lyndsey at Letterbox Gifts

Posted 5 months ago

“Good service”

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Posted 8 months ago

Hi Lauren, Thank you so much for taking the time to let us know about your positive experience with Letterbox Gifts. We really do appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 5 months ago

“The brownies were delicious and the presentation beautiful, but the delivery let you down. They didn’t arrive on the specified date (I had ordered a week earlier to be safe) and Royal Mail didn’t provide any tracking info or update. Shame they were late.”

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Posted 8 months ago

Hi Maria, I’m really sorry to hear that your brownies arrived later than expected. I’ve checked your order and can confirm we dispatched them the day before your preferred delivery date. We always use Royal Mail Tracked 24 to ensure our baked goods arrive fresh. I understand how disappointing this must be, and I appreciate your feedback. Please feel free to reach out to us at hello@letterboxgiftshop.com if you have any more questions or concerns. Best regards, Lyndsey at Letterbox Gifts

Posted 5 months ago

“Pleased with the ease of order and delivery of the product. Unfortunately the video message didn’t work so the recipient didn’t know who they were from.”

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Posted 9 months ago

Hello, Thank you so much for taking the time to leave us a review. We're very sorry to hear that the video message didn't work. We greatly appreciate your feedback, and we will make it a priority to look into why this happened. We apologise again for any disappointment caused and would like to reassure you that we will take your comments on board. Please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 9 months ago

“Both people I ordered for were very happy with their letterbox wines … I chose the Tempranillo and apparently it was delicious !”

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Posted 9 months ago

Hello, Thank you very much for your positive review, we're so happy that the recipient's enjoyed their wine gift sets. Many thanks for your kind support :) Kind regards, Lyndsey at Letterbox Gifts

Posted 9 months ago

“The gift was lovely , my friend who's birthday it was said the candles smell beautiful, however the gift went on quite a journey ! 2 days late as sent 1st to Glasgow”

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Posted 10 months ago

Hi Diana, Thank you so much for taking the time to leave us a review, we're so pleased to hear that your friend enjoyed her gift. I can see from our records that your gift was sent using our standard delivery option which is 2-3 working days so I'm sorry to hear that your gift arrived later than you'd expected. We apologise again for any disappointment and please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 10 months ago

“Lovely selection, beautifully packaged, prices are a tad high in my opinion. I think if they were 5% less than they are currently, the value for money would be great.”

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Posted 1 year ago

Hello, Thank you so much for taking the time to leave us a review. We're happy to hear that you're pleased with the selection and quality of gifts available on our website. Our gift sets are all hand-made and we pride ourselves on using high quality British products. We carefully price our gifts but welcome your feedback and please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“Gift was good but I the box didn’t fit in the letterbox which does defeat the point I have used you before and everything was fine so don’t know what happened this time”

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Posted 1 year ago

Hi Alison, Thank you for taking the time to leave us a review. We are sorry to hear that your experience with our service was not as expected. All our packaging is specifically designed to fit through a standard sized UK letterbox. Whilst we make every effort to ensure this is communicated on our packaging, unfortunately, from time to time the Royal Mail officers makes the final decision on whether it's suitable to post through the letterbox. We apologise for any disappointment caused and would like to reassure you that we will take your comments on board. Please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“I understand from my neice that the gift was nice. I haven't seen it, so don't know. Ordering was easy. However, it is disappointing that you ask what date it should be delivered and it then arrived the day before. I understand that you have no control on the post office, but why ask for a delivery date?”

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Posted 1 year ago

“Very pleased with the gift itself but disappointed with delivery timing sadly. I requested a date about 7 days ahead (for a birthday) but with no warning the parcel was dispatched and delivered immediately.”

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Posted 1 year ago

“The gift is nice and I think my friend will love it, however it is not packaged well and all the gin was rolling around in the box which doesn’t look great.”

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Posted 1 year ago

“I originally ordered a gift for my friend, but unfortunately it never arrived. After managing to get in contact with the team - they have since sorted. I have used letterbox gifts before and this is the only time I’ve had an issue and it was respectfully resolved. I would still recommend.”

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Posted 1 year ago

“Hug in a box well received. Nice presentation. Lovely gift for friend feeling a bit down”

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Posted 1 year ago

Hello, Thank you for taking the time to leave us your lovely review. We are so glad your friend loved the gift set, and that it brightened their day. Your kind words and support mean a great deal to us. Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“I ordered a bottle of wine for my friends birthday and paid via Paypal. A couple of strange things happened 1) The system took my friends address as my billing address and then subsequently sent me emails addressed to her 2) Royal Mail attempted delivery and left a card, they did redeliver later but I was under the impression these gifts would go through the letterbox and not need signing for...... Anyway my friend got the wine for her birthday on time..... but I think the system is a little glitchy.”

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Posted 1 year ago

Letterbox Gifts is rated 4.7 based on 1,701 reviews