Letterbox Gifts Reviews

Name: Letterbox Gifts
Address: Unit 1, Bagshot Street, Sheffield, Unit 1, Bagshot Street, Sheffield, Sheffield
Rating: 4.69

4.7 Rating 1,687 Reviews

93 %

of reviewers recommend Letterbox Gifts

4.7

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

Visit Website

Write Your review

Tell us how Letterbox Gifts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Letterbox Gifts 5 star review on 16th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent presentation. Excellent Service. No complaints. Happy Christmas and thank you!”

Helpful Report

Posted 1 year ago

Hi Vivien, Thank you so much for taking the time to leave us a positive review. We're so happy to hear that you enjoyed your experience with Letterbox Gifts and that you were happy with the service you received. Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“Beautiful my daughter loved it so much she has sent some to friends for Xmas, will be back as a perfect gift.”

Helpful Report

Posted 1 year ago

Hi Amanda, Thank you so much for taking the time to leave a review, we really do appreciate your kind words. It's nice to hear that your daughter enjoyed her gift, and it's a pleasure hearing she has also used us to send gifts to friends. Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“Website easy to use with interesting selection of gifts. Prompt delivery and excellent communication. Will definitely use Letterbox gifts again and would highly recommend.”

Helpful Report

Posted 1 year ago

Hi Heather, Thank you so much for taking the time to leave us such a wonderful review. We love that you enjoyed your experience with us. It's always a joy to hear from our lovely customers and this has truly made our day :) Thank you for your continued support of Letterbox Gifts. Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“Excellent service with regular updates re delivery. Would use again🙂”

Helpful Report

Posted 1 year ago

Hello and thank you for taking the time to leave us a 5 star review. It means so much to us that you loved your experience with Letterbox Gifts and we want to thank you for supporting us. Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“My daughter loved the brownies and also really appreciated her birthday box. Clever idea and good treats.”

Helpful Report

Posted 1 year ago

Hi Mindy, Thank you very much for taking the time to leave us a positive review. We're so pleased to hear that your daughter enjoyed her brownies and birthday gift set - what fantastic feedback! Thank you again for your order, we really do appreciate your support. Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“Just amazing service and care throughout the whole process with email updates that never leave you with unanswered questions. Really great communication from start to finish. Would absolutely recommend and use service again”

Helpful Report

Posted 1 year ago

Hi Caroline, Thank you for taking the time to leave us this fantastic review. We're delighted that you were happy with the customer service you received and that your gift arrived in a timely manner. We're a small team so reading such wonderful comments like this really make our day :) Thank you again! Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“Arrived at the recipients address promptly, it was bought as a present and she was really pleased. Good communication with the seller. Will definitely use them again.”

Helpful Report

Posted 1 year ago

Hi Elaine, Thank you so much for taking the time to leave us your wonderful review. We're really happy to hear that you were pleased with the customer service you received and that the recipient enjoyed her gift, that's so nice to hear. Thank you again for your kind words :) Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“Very happy with the macarons, the present was well appreciated”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for your positive review, we're so happy that the recipient enjoyed their macarons. Many thanks for your kind support :) Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“Must admit a little puzzled as we ordered a "letterbox" gift but received notification from Royal Mail that rather than put it through the said letterbox of the intended recipient, they have left it with the neighbour! Somewhat defeats the object of ordering a "letterbox" gift. As the recipient is still away we are waiting to hear from them to clarify they have safely received the gift from the neighbour rather than directly from their letterbox.”

Helpful Report

Posted 1 year ago

Hello and thank you for your feedback. We are sorry to hear that your experience with our service was not as expected. All our packaging is specifically designed to fit through a standard sized UK letterbox. Whilst we make every effort to ensure this is communicated on our packaging, unfortunately, from time to time the Royal Mail officers makes the final decision on whether it's suitable to post through the letterbox. We apologise for any disappointment caused and would like to reassure you that we will take your comments on board. Please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“Gorgeous range of gifts, nicely packaged and delivered on time.”

Helpful Report

Posted 1 year ago

Hi Katie, Thank you for taking the time to leave us such a wonderful review. We're so happy that you enjoyed your experience with us. Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“While the selection process and buying process was made very easy due to a very clear web site. I paid for next day delivery and that didn't happen. Very disappointing. I am Letterbox Gifts would say they cannot be held responsible for third party companies, I believe if a company is offering and accepting payment for next day delivery it becomes their responsibility to find a delivery company that can fulfill its promise”

Helpful Report

Posted 1 year ago

Hello and thank you for taking the time to share your review. We understand the frustration of not receiving your order as expected, especially when next day delivery has been selected and paid for. We work with third-party delivery companies to fulfil our orders and, in most cases, they deliver on time, however that didn't happen for your order and we know it reflects poorly on us. We take responsibility in ensuring a seamless and timely delivery process and we're looking into this order to see if we can see why this might have happened. We understand your perspective that you are entrusting us with a delivery promise and we genuinely regret any disappointment caused by the delay for your order. If there is anything else we can do to help or if you have any further concerns, please reach out to us at hello@letterboxgiftshop.com. Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“Fabulous gift ! A proper surprise , hubby loved it”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you for taking the time to leave us such a lovely review. We're thrilled that your husband enjoyed his gift :) We really do appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“Great selection of gifts, you can always rely on Letterbox Gifts to be excellent quality and beautifully presented!”

Helpful Report

Posted 1 year ago

Hello and thank you so much for your wonderful review. It always makes our day to hear from our lovely customers and we want to thank you for your continued support. Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“Hug in a box well received. Nice presentation. Lovely gift for friend feeling a bit down”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us your lovely review. We are so glad your friend loved the gift set, and that it brightened their day. Your kind words and support mean a great deal to us. Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“Good selection of unusual gifts on this site ..my only complaint would be with royal mail who are used as the courier they don't deliver on the day specified and if they have supposedly tried they don't leave a card to indicate SO!”

Helpful Report

Posted 1 year ago

“A beautiful gift box for sending to a friend when yous live far away! I bought this for my best friend and she loved it, especially the wee posy of flowers.”

Helpful Report

Posted 1 year ago

Hello, Wow, thank you so much for your lovely review! We're really happy to hear that your best friend enjoyed her gift set, that's wonderful to hear. Thank you again for your order from Letterbox Gifts, we greatly appreciate your support. Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“Excellent service,kept intouch with delivery ti.e and date and it arrived on time.”

Helpful Report

Posted 1 year ago

Hi Dorothy, Thank you so much for your lovely review, we really do appreciate your kind words and support :) Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“My friend was delighted”

Helpful Report

Posted 1 year ago

Hi Lorna, Thank you for taking the time to leave us a 5 star review. We're so thrilled to hear that your friend enjoyed their gift set :) Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“Ordered for next day delivery which was successful. Recipient loved the gift.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us such a kind review. We're thrilled that the Letterbox Gift you ordered was well received and arrived on time. We really do appreciate your support. Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“Didn’t deliver on time”

Helpful Report

Posted 1 year ago

Letterbox Gifts is rated 4.7 based on 1,687 reviews