Letterbox Gifts Reviews

Name: Letterbox Gifts
Address: Unit 1, Bagshot Street, Sheffield, Unit 1, Bagshot Street, Sheffield, Sheffield
Rating: 4.69

4.7 Rating 1,674 Reviews

93 %

of reviewers recommend Letterbox Gifts

4.7

Based on 1,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

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Letterbox Gifts 5 star review on 16th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Mum To Be Gift box is a lovely gift to send. The contents are excellent. Both my nieces loved the items. A very thoughtful gift to send and very good value for money.”

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Posted 7 months ago

Hi Alison, Thank you so much for taking the time to let us know about your positive experience with Letterbox Gifts. We're thrilled to hear that your nieces enjoyed their Mum To Be gift sets:) We really do appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

“Quick delivery and easy to use the website. Bought as a present and I was told it was really nice.”

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Posted 7 months ago

Hi Debra, Thank you for taking the time to leave us your 5 star review We're thrilled that the gift set you ordered was well received and arrived quickly. We really do appreciate your support. Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

“Thank you.”

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Posted 7 months ago

Hello, Thank you so much for taking the time to leave us a positive review, we really do appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

“I have used letterbox gifts before and received them and really like them. My experience this purchase was less positive. Bought letterbox gift for my friends birthday. The issue was that royal mail would not post it through the letterbox when the recipient was out. Instead I got a royal mail email to say it was delivered to a neighbour. Royal mail did not put anything through the recipients door to inform them of this. I noticed the email a day later and asked the recipient if they knew about the letterbox gift being with a neighbour, which they didn't, so the birthday gift was quite late. This was quite embarrassing and how can they be called letterbox gifts if they can't be posted through the door without a signature, quite misleading.”

Helpful Report

Posted 7 months ago

Hi Claire, Thank you for taking the time to leave us a review. We are sorry to hear that your experience with our service was not as expected. All our packaging is specifically designed to fit through a standard sized UK letterbox. Whilst we make every effort to ensure this is communicated on our packaging, unfortunately, from time to time the Royal Mail officers makes the final decision on whether it's suitable to post through the letterbox. We apologise for any disappointment caused and would like to reassure you that we will take your comments on board. Please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

“Great birthday present and my niece loved it.”

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Posted 7 months ago

Hello, Thank you so much for your order and for taking the time to leave a 5 star review. We're so pleased to hear that your niece enjoyed her birthday gift :) Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

“Arrived on time and my recipient was delighted.”

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Posted 7 months ago

Hello, Thank you very much for taking the time to leave us your 5 star review, we greatly appreciate your kind words and support. Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

“The ‘Get Well Soon’ gift box was exactly what I was looking for and genuinely great quality. Letterbox Gifts offer a fantastic selection and brilliant service. Highly recommend!”

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Posted 7 months ago

Hi Nigel, Thank you so much for taking the time to leave us a review. We're happy to hear that you're pleased with the selection and quality of gifts available on our website. It means so much to us that you enjoyed your experience with Letterbox Gifts and we want to thank you for your support. Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

“The parcel was apparently delivered to my “safe place” (information that I had never given)… apparently the ‘safe place’ was “Enclosed Porch”… this turned out to be the underneath of a bush… LUCKILY the person receiving the package - a birthday gift - saw the item after an hour of me messaging her and rescued it. I won’t be using your company again unless you change the company that delivers your products to a competent one…”

Helpful Report

Posted 7 months ago

Hi Christopher, Thank you for taking the time to leave a review. I'm sorry to hear that the post person did not use the letterbox to deliver your gift. All our packaging is specifically designed to fit through a standard sized UK letterbox. Whilst we make every effort to ensure this is communicated on our packaging, unfortunately, from time to time the Royal Mail officers makes the final decision on whether it's suitable to post through the letterbox. We apologise for any disappointment caused and would like to reassure you that we will take your comments on board. Please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

“Excellent, really pleased with gift”

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Posted 7 months ago

Hello, Thank you so much for your lovely review, we really do appreciate your kind words and support :) Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

“I would like to say a massive thank you to the team at Letterbox. I required a last-minute gift and went above and beyond to ensure it was received on time. It was presented so lovely just like the pictures. We will definitely be purchasing again!”

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Posted 7 months ago

Hi Sophie, Thank you for taking the time to leave us this lovely review. We're delighted that you were happy with the customer service you received and that your gift arrived in a timely manner. We're a small team so reading such wonderful comments like this really make our day :) Thank you again! Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

“Gifts are beautiful and are well maintained duri g transport!! Arrived on time”

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Posted 7 months ago

Hi Josie, Thank you so much for taking the time to leave a review, we really do appreciate your kind words. We're so happy you were pleased with your gift and the level of service you received. Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

“The ordering process was simple and my friend seemed to love the gift - thanks!”

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Posted 7 months ago

Hello, Thank you for taking the time to leave us your 5 star review. It means so much to us that you enjoyed your experience with Letterbox Gifts, we really appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

“Arrived within the time specified.”

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Posted 7 months ago

Hello, Thank you so much for taking the time to leave us a positive review, we really do appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

“Hi I thought the letterebox gift was a brilkiant idea as trying to find soething for my friend after her mum passed away, and the ideas you had were brilliant, something for her to relax, a cuppa and some flower seads to plant in memory of her mum. She loved the gift and said it was far nicer than receiving flowers. Thank you, would definetly recommend to my friends. Anne x”

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Posted 7 months ago

Hi Anne, Thank you so much for taking the time to let us know about your positive experience with Letterbox Gifts. We're so pleased to hear that your friend enjoyed receiving her gift in the post and we hope it offered some comfort at such a difficult time. Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

“Good prompt service, and great customer service when I had a couple of queries.”

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Posted 8 months ago

Hi Christine, Thank you so much for taking the time to let us know about your positive experience with Letterbox Gifts. We're delighted that you were happy with the customer service you received :) Thank you again for your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 8 months ago

“Didn't arrive on the day that I paid extra postage for on the birthday. But it was a nice item which arrived very late”

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Posted 8 months ago

Hello, Thank you for your review. We're sorry to hear that your Letterbox Gift arrived later than you'd expected. As the order was placed on a Friday evening when our studio was closed (we're open and dispatch gifts Monday to Friday) I can see that your gift was carefully packaged and sent on the first working day possible, Monday. The gift was delivered using the Royal Mail 24 hour tracked service selected and paid for when ordering and I see that it was delivered on the Tuesday. Once again, I'm sorry for any disappointment this may have caused you. If there is anything else at all we can help you with then please do not hesitate to get in touch with us at hello@letterboxgiftshop.com. Kind regards, Lyndsey

Posted 8 months ago

“I really like this site for buying gifts long distance, when I can't give someone something in person. I often buy the dried flower posies for my mum for occasions and she really likes them. Great price for buying things on a budget that'll last a long time and make someone happy. (I'm a student living at uni, hence the low budget and need for long distance gifts.)”

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Posted 8 months ago

Hello, Wow, thank you so much for taking the time to leave us such a fantastic review! It means so much to us that you loved your experience with Letterbox Gifts and we want to thank you for your continued support :) Kind regards, Lyndsey at Letterbox Gifts

Posted 8 months ago

“The gift arrived in good time and was very much appreciated by the recipient.”

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Posted 8 months ago

Hi June, Thank you for taking the time to leave us your 5 star review. We're thrilled that the Letterbox Gift you ordered was well received and arrived promptly. We really do appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 8 months ago

“Very prompt delivery and response from owner. Gift was as advertised. Thanks”

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Posted 8 months ago

Hi James, Thank you for taking the time to leave us such your 5 star review. We're thrilled that the Letterbox Gift you ordered was well received and arrived so quickly. We really do appreciate your support. Kind regards, Lyndsey at Letterbox Gifts

Posted 8 months ago

“Excellent products. Delivered quickly and effiiciently.”

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Posted 8 months ago

Hello, Thank you so much for your 5 star review, we really do appreciate it :) Kind regards, Lyndsey at Letterbox Gifts

Posted 8 months ago

Letterbox Gifts is rated 4.7 based on 1,674 reviews