Letterbox Gifts Reviews

Name: Letterbox Gifts
Address: Unit 1, Bagshot Street, Sheffield, Unit 1, Bagshot Street, Sheffield, Sheffield
Rating: 4.70

4.7 Rating 1,701 Reviews

93 %

of reviewers recommend Letterbox Gifts

4.7

Based on 1,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

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Letterbox Gifts 5 star review on 16th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought this as a congratulations gift and the recipient was thrilled with it. Beautifully packaged and the dried flowers were so beautiful!”

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Posted 1 year ago

“Have used Letterbox Gifts several times and their products and service are excellent. Would definitely recommend using them. Will continue using them for many more birthdays, seasonal gifts or just let's surprise someone gifts that I can't deliver in person. 5 star fantastic.”

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Posted 1 year ago

“Sorry but the whole point is that gifts are delivered regardless of the recipient being in or not. I have had experience of a delivery before now and was lucky enough to be in otherwise a card would have been left. On this occasion I thought I would put previous experience down to a one off, unfortunately however the same again, postman left a card so a gift that was due last week was finally received today after I rescheduled delivery. Luckily the recipient was this time but the postman still knocked rather than posted it. Defeats the object somewhat!”

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Posted 1 year ago

Thank you for your feedback Denis. We appreciate you taking the time to leave a comment. We are always looking for ways to ensure that the gifts are posted directly to recipients through the Letterbox and clearly state on our outer packaging that the boxes are designed to post straight through. Unfortunately the Royal Mail officer delivering the parcel makes the final decision on whether it's suitable to post through the letterbox, we are sorry to hear that in this instance it wasn't posted through. We will continue to monitor how often this occurs and look into ways to prevent it in future. Best wishes, The Letterbox Gifts team

Posted 1 year ago

“I was looking for a gift for a friend who is going through a dark time. The range of gifts is excellent and I found exactly what I was looking for. Most of all my friend is delighted with her box.”

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Posted 1 year ago

Thank you for taking the time to leave a comment, we are pleased to hear that you were able to find a suitable gift for your friend and hope this bought them some comfort during a difficult period. Many thanks for taking the time to leave a review - The Letterbox Gifts team

Posted 1 year ago

“Perfect birthday gift for brother-in-law. Really enjoyed the wine.”

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Posted 1 year ago

“Fabulous gifts, great Service!”

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Posted 1 year ago

“I have only left a 3* review because of the following - I chose this site as I knew the recipient wouldn't be in, so as the name suggests, Letterbox gifts, it would fit through the letterbox. It wasn't through the letterbox and instead there was a card left so the recipient didn't get the gift until 3 days after the event. Had I known this was going to happen I may have chosen a different site”

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Posted 1 year ago

Thank you for your feedback Cathryn. We appreciate you taking the time to leave a comment. We are always looking for ways to ensure that the gifts are posted directly to recipients through the Letterbox and clearly state on our outer packaging that the boxes are designed to post straight through. Unfortunately the Royal Mail officer delivering the parcel makes the final decision on whether it's suitable to post through the letterbox, we are sorry to hear that in this instance it wasn't posted through. We will continue to monitor how often this occurs and look into ways to prevent it in future. Best wishes, The Letterbox Gifts team

Posted 1 year ago

“Fast delivery recipient very pleased”

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Posted 1 year ago

“Easy to order. Delivered on the date promised. Said to be delicious by my sister for whom they were ordered.”

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Posted 1 year ago

Thank you for your order and taking the time to leave a review. We appreciate your support and are pleased to here the recipient enjoyed their gift. Best wishes - The Letterbox Gifts team

Posted 1 year ago

“smaller than expected, not worth £26. so pretty just wish it was slightly fuller but really good service”

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Posted 1 year ago

“Underwhelming”

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Posted 1 year ago

We are sorry to hear that your experience with our service and/or product was not as expected. We take great pride in selecting the best quality British products to include in our gift sets. Please can you email hello@letterboxgiftshop.com with your order details and we will look into this for you straight away. We look forward to being able to resolve this for you as soon as possible. Kind regards, Lyndsey at Letterbox Gifts

Posted 1 year ago

“Service excellent. Arrived on time. I bought for my brother. He says the macaroons are excellent.”

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Posted 1 year ago

Thank you for your order and taking the time to leave a review. We appreciate your support and kind words, we're very pleased to hear the recipient enjoyed their macarons. Best wishes, The Letterbox Gifts team

Posted 1 year ago

“Beautiful birthday surprise and the video message was a treasure. Really made my day.”

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Posted 1 year ago

“Macarons arrived damaged in box - packaging isn’t suitable. Disappointing.”

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Posted 1 year ago

Hello John, thank you for your feedback. We are currently updating our macaron packaging to ensure they do not arrive damaged in the future. Thank you, Letterbox Gifts

Posted 1 year ago

“The gift was well received, but it wasn’t put through the letterbox ( the whole point of me choosing this company!) When I informed customer service they said it was the judgement of the postman. Luckily the recipient was in.”

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Posted 1 year ago

“Good but could have been better as no updates were received re delivery.”

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Posted 1 year ago

Thank you for your order and taking the time to leave a review. We will have a look into why you haven't received shipping updates on your order. Best wishes, The Letterbox Gifts team

Posted 1 year ago

“Great to be able to choose individual contents! Fast postage and recipient delighted with the gift!”

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Posted 1 year ago

Thank you for your order and taking the time to leave a review. We appreciate your support and kind words on our new 'build a box' set up - The Letterbox Gifts team

Posted 1 year ago

“Easy site to navigate and kept informed about delivery.”

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Posted 1 year ago

“Delivery was quick, and the gift was very well received! A good variety of gifts to choose from.”

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Posted 1 year ago

Thank you for your order and taking the time to leave a review. We appreciate your support and kind words - The Letterbox Gifts team

Posted 1 year ago

“Quick delivery, very good”

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Posted 1 year ago

Letterbox Gifts is rated 4.7 based on 1,701 reviews