Letterbox Gifts Reviews

Name: Letterbox Gifts
Address: Unit 1, Bagshot Street, Sheffield, Unit 1, Bagshot Street, Sheffield, Sheffield
Rating: 4.69

4.7 Rating 1,674 Reviews

93 %

of reviewers recommend Letterbox Gifts

4.7

Based on 1,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

Visit Website

Write Your review

Tell us how Letterbox Gifts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Letterbox Gifts 5 star review on 16th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had something sent to a friend for her birthday and she absolutely loved it. This is a great idea, I found there was a wide selection of lovely items and there’s something for all budgets. The perfect solution for sending gifts directly to recipient be it Birthday, Get Well, Thinking of You etc.,”

Helpful Report

Posted 5 months ago

Hello, Thank you so much for ordering and taking the time to leave such a wonderful review. It means so much to us that you enjoyed your experience with Letterbox Gifts - thank you again. Kind regards, Lyndsey at Letterbox Gifts

Posted 2 months ago

“I ordered this from UK website for my Dad as I now live in USA Not sure if it actually fits in letterbox My parents were not home It was delivered to their neighbours house Which took the fun away from a letterbox gift”

Helpful Report

Posted 5 months ago

Hello and thank you for your feedback. We are sorry to hear that your experience with our service was not as expected. All our packaging is specifically designed to fit through a standard sized UK letterbox. Whilst we make every effort to ensure this is communicated on our packaging, unfortunately, from time to time the Royal Mail officers makes the final decision on whether it's suitable to post through the letterbox. We apologise for any disappointment caused and would like to reassure you that we will take your comments on board. Please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 2 months ago

“Great idea of letterbox gifts. Was well received. Many thanks”

Helpful Report

Posted 5 months ago

Hello, Thank you very much for taking the time to leave us a positive review. We're so happy to hear that you enjoyed your experience with Letterbox Gifts :) Kind regards, Lyndsey at Letterbox Gifts

Posted 2 months ago

“It was really easy to send a little gift to a friend. I was kept up to date on delivery status and my friend was delighted.”

Helpful Report

Posted 5 months ago

Hi Deborah, Thank you so much for your order and for taking the time to leave a 5 star review. We're so pleased to hear that your friend enjoyed their gift :) Kind regards, Lyndsey at Letterbox Gifts

Posted 2 months ago

“The brownies were delicious and the presentation beautiful, but the delivery let you down. They didn’t arrive on the specified date (I had ordered a week earlier to be safe) and Royal Mail didn’t provide any tracking info or update. Shame they were late.”

Helpful Report

Posted 5 months ago

Hi Maria, I’m really sorry to hear that your brownies arrived later than expected. I’ve checked your order and can confirm we dispatched them the day before your preferred delivery date. We always use Royal Mail Tracked 24 to ensure our baked goods arrive fresh. I understand how disappointing this must be, and I appreciate your feedback. Please feel free to reach out to us at hello@letterboxgiftshop.com if you have any more questions or concerns. Best regards, Lyndsey at Letterbox Gifts

Posted 2 months ago

“No need for all the packaging which made the parcel too big to fit a standard size letterbox which sort of defeats the purpose.”

Helpful Report

Posted 6 months ago

Hi Sean, Thank you for taking the time to leave a review. I’m sorry to hear that your experience with our service didn’t meet your expectations. Our packaging is designed to fit through a standard UK letterbox, however, the final decision on whether it can be posted through the letterbox rests with the Royal Mail officers. We also prioritize ensuring that our items are well-packaged to prevent any damage during transit. I understand your disappointment, and we appreciate your feedback. If you have any further questions or concerns, please don’t hesitate to reach out to us at hello@letterboxgiftshop.com. Best regards, Lyndsey at Letterbox Gifts

Posted 2 months ago

“My friend said that the gift was delightful and beautifully packaged. From a buyers perspective it was a lovely web site to use with good photos. I had wanted the same gift to be sent to two different address. This was not possible and I had to resort to two separate orders which was time consuming.”

Helpful Report

Posted 6 months ago

Hi Tess, Thank you so much for your kind words about the gift and our website! We’re thrilled to hear that your friend enjoyed the packaging. I understand that wanting to send the same gift to two different addresses can be a hassle. Currently, we don’t have the functionality to process that in a single order, which can indeed be time-consuming. We truly appreciate your feedback and will certainly consider it as we work towards enhancing our service in the future. If you have any other suggestions or questions, please feel free to reach out. Kind regards, Lyndsey at Letterbox Gifts

Posted 2 months ago

“The recipients were delighted to receive the gifts, and the £5.00 thank you voucher was much appreciated. I'm sure I'll be back very soon.”

Helpful Report

Posted 6 months ago

Hello, Thank you very much for taking the time to leave us a positive review. We're so happy to hear that you enjoyed your experience with Letterbox Gifts :) Kind regards, Lyndsey at Letterbox Gifts

Posted 2 months ago

“A close friend lost a family member and I wanted to send her a personalised, caring gift. I was struggling to find a site that didn’t have a long dispatch time and also the requirement for the recipient to be in - I then came across letterbox gifts which had beautiful small packages with same day dispatch. I ordered at 3:30pm and my friend still received the gift the next day which was so appreciated. Thank you”

Helpful Report

Posted 6 months ago

Hi Emily, Thank you for taking the time to leave us such a kind review. We're thrilled that the Letterbox Gift you ordered was well received and arrived on time. We really do appreciate your support. Kind regards, Lyndsey at Letterbox Gifts

Posted 2 months ago

“I love dealing with Letterbox Gifts. I have bought for myself and others and every single one as been packed beautifully with gorgeous items. The website is so easy to use the customer services is the best ever. THANK YOU LETTERBOX GIFTS. Keep doing what you do so well.”

Helpful Report

Posted 6 months ago

Hi Triona, Wow, thank you so much for taking the time to leave us such a fantastic review! It means so much to us that you enjoy your experience with Letterbox Gifts and we want to thank you for your continued support. We're a small team so reading such wonderful comments like this really make our day :) Thank you again! Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Sent as a birthday present. Arrived on time and perfectly packaged. Thoroughly recommended”

Helpful Report

Posted 6 months ago

Hi Ann, Thank you so much for taking the time to let us know about your positive experience with Letterbox Gifts. We're thrilled to hear that the recipient enjoyed their birthday gift :) We really do appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“The gift box arrived in good time and was packaged beautifully, I also liked the quality of the items inside, I would definitely recommend this product”

Helpful Report

Posted 6 months ago

Hi Linda, Thank you so much for taking the time to leave us such a wonderful review. It means so much to us that you loved your experience with Letterbox Gifts and we want to thank you for supporting us. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Pleased with the ease of order and delivery of the product. Unfortunately the video message didn’t work so the recipient didn’t know who they were from.”

Helpful Report

Posted 6 months ago

Hello, Thank you so much for taking the time to leave us a review. We're very sorry to hear that the video message didn't work. We greatly appreciate your feedback, and we will make it a priority to look into why this happened. We apologise again for any disappointment caused and would like to reassure you that we will take your comments on board. Please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Both people I ordered for were very happy with their letterbox wines … I chose the Tempranillo and apparently it was delicious !”

Helpful Report

Posted 6 months ago

Hello, Thank you very much for your positive review, we're so happy that the recipient's enjoyed their wine gift sets. Many thanks for your kind support :) Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“I did a 5 piece selection letterbox for my daughter to send to her whilst doing exams. I didn’t want it all to be food based so the option to pick own contents was perfect. She LOVED the tea lights which were in glass holder, superb quality & scent. And she really appreciated the bracelet, roller, choc & card.,. 5 star service. Thank you..”

Helpful Report

Posted 6 months ago

Hi Trudi Wow! Thank you so much for taking the time to leave us such a wonderful review. We're so pleased to hear that your daughter enjoyed her 'design your own' gift set - what fantastic feedback! Thank you again for your order, we really do appreciate your support. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Beautiful gifts and beautifully presented.”

Helpful Report

Posted 6 months ago

Hello, Thank you so much for your 5 star review. It means so much to us that you enjoyed your experience with Letterbox Gifts, we really appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Convenient, great quality.”

Helpful Report

Posted 6 months ago

Hi Lisa, Thank you so much for taking the time to leave us a positive review, we really do appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Love letterbox gifts”

Helpful Report

Posted 7 months ago

Hi Tracy, Thank you so much for your lovely review, we really do appreciate your kind words and support :) Kind regards, Lyndsey at Letterbox Gifts

Posted 6 months ago

“Sent to a grandson in the middle of university exams. They were much appreciated. I appreciated how promptly he received them.”

Helpful Report

Posted 7 months ago

Hi Florence, Thank you for taking the time to leave us this lovely review. We're delighted that your grandson enjoyed his gift and that it arrived in a timely manner. We really do appreciate your support. Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

“The gift was lovely , my friend who's birthday it was said the candles smell beautiful, however the gift went on quite a journey ! 2 days late as sent 1st to Glasgow”

Helpful Report

Posted 7 months ago

Hi Diana, Thank you so much for taking the time to leave us a review, we're so pleased to hear that your friend enjoyed her gift. I can see from our records that your gift was sent using our standard delivery option which is 2-3 working days so I'm sorry to hear that your gift arrived later than you'd expected. We apologise again for any disappointment and please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 7 months ago

Letterbox Gifts is rated 4.7 based on 1,674 reviews