Letterbox Gifts Reviews

Name: Letterbox Gifts
Address: Unit 1, Bagshot Street, Sheffield, Unit 1, Bagshot Street, Sheffield, Sheffield
Rating: 4.69

4.7 Rating 1,687 Reviews

93 %

of reviewers recommend Letterbox Gifts

4.7

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

Visit Website

Write Your review

Tell us how Letterbox Gifts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Letterbox Gifts 5 star review on 16th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice gift. Only negative comment I have is that I was not updated 're status/progress”

Helpful Report

Posted 3 years ago

Many thanks for your feedback Christine, we're sorry to hear you didn't receive our shipping updates. This is done automatically but from time to time there are errors, our customer service team are always happy to advise on parcel tracking if you have any issues in the future. Best wishes, Letterbox Gifts

Posted 3 years ago

“Bought as a gift so haven't seen it, but the recipient was pleased and said the tea lights smelled amazing and had a really strong scent, which is good! It was easy to buy them online and they arrived on time, so all round a good first experience of using Letterbox Gifts.”

Helpful Report

Posted 3 years ago

Thank you for your review Michelle, we are pleased to hear that you found the ordering process straight forward and the recipient enjoyed the gift you selected. Best wishes for the New Year, Letterbox Gifts

Posted 3 years ago

“This was a house warming gift that the owners loved. Thank you!”

Helpful Report

Posted 3 years ago

Many thanks for your review Joleen, we hope the new homeowners enjoyed their gift. Best wishes - Letterbox Gifts

Posted 3 years ago

“You could have more options than just food or drink, maybe some items to make something”

Helpful Report

Posted 3 years ago

Thanks for your feedback Rebecca, we introduced our paint by numbers set this year as a way to gift a crafting activity, we will be looking at introducing a wider range of gifts in the next year. We are always open to suggestions (as long as they can fit through the letterbox!) Best wishes, Letterbox Gifts

Posted 3 years ago

“Delivered on time and very well packed. The recipient was delighted with their brownies and thoroughly enjoyed them!”

Helpful Report

Posted 3 years ago

“They are really good gifts to send half way across the world.”

Helpful Report

Posted 3 years ago

Many thanks for your review Inez, we are very proud to be able to help you stay in touch with family and friends abroad. Best wishes, Letterbox Gifts

Posted 3 years ago

“Beautiful gift, very prompt delivery, very satisfied.”

Helpful Report

Posted 3 years ago

“Hi I haven’t received my order yet.”

Helpful Report

Posted 3 years ago

Hello Roma, we are sorry to hear that your order was delayed. Please do send over an email if this is an outstanding issue: hello@letterboxgiftshop.com Best wishes, Letterbox Gifts

Posted 3 years ago

“Beautiful gift, simple and easy to order. Made the bride and groom smile!”

Helpful Report

Posted 3 years ago

“I placed this order a week ago and still not received it! I received an email informing me that it has been sent to Royal mail, when I tracked the parcel it says it is still waiting to be dispatched!”

Helpful Report

Posted 3 years ago

Dear Sonia, Thanks for getting in touch. I can see this was ordered on 13th December and dispatched by Tracked 24 on the 14th. We have checked the tracking and it does seem to be stuck somewhere in the Royal Mail system. We'll contact you directly to arrange a replacement. If you ever need any help in the future, feel free to email us on hello@letterboxgiftshop.com and we'd be happy to help, as it's the fastest way to get things resolved. Many thanks, Eleanor

Posted 3 years ago

“Lovely items and fast delivery 😊”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review, we are pleased to hear the gift arrived quickly. Best wishes, Letterbox Gifts

Posted 3 years ago

“Absolutely fab, lovely quality, Fast delivery reliable Thank you”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave a review Margaret. We are pleased to hear that you had such a positive experience ordering from Letterbox Gifts. Best wishes

Posted 3 years ago

“Arrived as promised Neat strong packaging Will order from here again”

Helpful Report

Posted 3 years ago

Many thanks for your review David, we have a team of wrappers who will be very pleased to hear your compliment! I'll be sure to pass it on. Best wishes - Letterbox Gifts

Posted 3 years ago

“Made my friend very happy 😊”

Helpful Report

Posted 3 years ago

Many thanks for your review Jessica, we are pleased to hear that your friend enjoyed their gift. Best wishes - Letterbox Gifts

Posted 3 years ago

“The product was brilliant but was dispatched a whole day later than the cut off at 11 am, ordered the night before in order to meet this. Missed the occasion and had to sort something else. No thought and little care on email did not address my question other than it has now been dispatched! The box did not also fit through our standard letterbox. No issues with Royal Mail, they delivered within 24 hours of dispatch.”

Helpful Report

Posted 3 years ago

Dear Jamie, We're so sorry to hear delivery was longer than expected. We deliver the vast majority of gift sets on time and use a tracked service to give customers regular updates on deliveries. We pride ourselves on having an incredibly fast turnaround which is so important when gifting to someone else. I have checked your order and I can see you ordered the Brownies which are baked fresh every day. In light of your comments, we have now tried to make it clear that all Brownies are dispatched the next working day (and have removed the 11am cut off). We'd welcome any further feedback on this. We would love for you to try our service again, please email hello@letterboxgiftshop.com and we will happily issue you with a discount or a partial refund for your order. Kind regards Michelle Letterbox Gifts

Posted 3 years ago

“Took longer than expected for half my order to be received”

Helpful Report

Posted 3 years ago

Dear David, We're so sorry to hear delivery was longer than expected. We deliver the vast majority of gift sets on time and use a tracked service to give customers regular updates on deliveries. We pride ourselves on having an incredibly fast turnaround which is so important when gifting to someone else. We would love for you to try our service again, please email hello@letterboxgiftshop.com and we will happily issue you with a discount or a partial refund for your order. Kind regards Michelle Letterbox Gifts

Posted 3 years ago

“Sent a lovely Engagement Gift to my cousin who was utterly delighted! Great service - highly recommend.”

Helpful Report

Posted 3 years ago

Many thanks for your review Alison, this is a relatively new set for us, so it's even more special to hear that it's been well recieved. Best wishes, Letterbox Gifts

Posted 3 years ago

“Great product and even better service. Have used before and will use again. Lovely choice of products on the website and very attentive.”

Helpful Report

Posted 3 years ago

What a fantastic review Mark, thank you! I'll be sure to share your message with the rest of the Letterbox Team

Posted 3 years ago

“Brilliant service, made mistake on delivery address and they responded really well, would use again , excellent ⭐️😊”

Helpful Report

Posted 3 years ago

Many thanks for your review, we are pleased to hear our customer service team were able to resolve the issue for you. Best wishes, Letterbox Gifts

Posted 3 years ago

“Great service, gift arrived on the specified day, recipient was very happy with the wine. 10/10”

Helpful Report

Posted 3 years ago

Many thanks for your lovely review David. We are pleased to hear that the gift arrived on your preferred date. Best wishes, Letterbox Gifts

Posted 3 years ago

Letterbox Gifts is rated 4.7 based on 1,687 reviews