Letterbox Gifts Reviews

Name: Letterbox Gifts
Address: Unit 1, Bagshot Street, Sheffield, Unit 1, Bagshot Street, Sheffield, Sheffield
Rating: 4.69

4.7 Rating 1,674 Reviews

93 %

of reviewers recommend Letterbox Gifts

4.7

Based on 1,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

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Letterbox Gifts 5 star review on 16th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, super fast and beautiful quality gifts.”

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Posted 11 months ago

Hello, Thank you so much for taking the time to leave a wonderful review, we really do appreciate your kind words. It means so much to us that you enjoyed your experience with Letterbox Gifts. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“Easy to use website, lovely gifts”

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Posted 11 months ago

Hello, Thank you so much for taking the time to leave us a positive review, we really do appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“Very pleased although I didn’t see the products as they were all gifts but they arrived in time and were nicely packaged”

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Posted 11 months ago

Hello Carol, Thank you for taking the time to leave us this lovely review. It means so much to us that you enjoyed your experience with Letterbox Gifts, we really appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“Options afforded very good - excellent customer service.”

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Posted 11 months ago

Hello, Thank you so much for your 5 star review, we really do appreciate your kind words and support :) Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“Very fast delivery”

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Posted 11 months ago

Hi Ann, Thank you for taking the time to leave us a five star, we really do appreciate your kind support. We're so pleased to hear that your gift arrived in a timely manner. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“As fab and helpful as ever! Always reliable to send to our clients at Christmas - it's hassle-free, yet the gifts feel personal and handmade which we love.”

Helpful Report

Posted 11 months ago

Hello, Thank you so much for taking the time to leave us a lovely review. It means so much to us that you loved your experience with Letterbox Gifts. We really enjoyed working with you and your business, and we hope to be able to help you in the future when it comes to gift giving. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“Perfect presentation, delivery and customer service, thank you!”

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Posted 11 months ago

“Excellent presentation. Excellent Service. No complaints. Happy Christmas and thank you!”

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Posted 11 months ago

Hi Vivien, Thank you so much for taking the time to leave us a positive review. We're so happy to hear that you enjoyed your experience with Letterbox Gifts and that you were happy with the service you received. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“Beautiful my daughter loved it so much she has sent some to friends for Xmas, will be back as a perfect gift.”

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Posted 11 months ago

Hi Amanda, Thank you so much for taking the time to leave a review, we really do appreciate your kind words. It's nice to hear that your daughter enjoyed her gift, and it's a pleasure hearing she has also used us to send gifts to friends. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“Website easy to use with interesting selection of gifts. Prompt delivery and excellent communication. Will definitely use Letterbox gifts again and would highly recommend.”

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Posted 11 months ago

Hi Heather, Thank you so much for taking the time to leave us such a wonderful review. We love that you enjoyed your experience with us. It's always a joy to hear from our lovely customers and this has truly made our day :) Thank you for your continued support of Letterbox Gifts. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“Excellent service with regular updates re delivery. Would use again🙂”

Helpful Report

Posted 11 months ago

Hello and thank you for taking the time to leave us a 5 star review. It means so much to us that you loved your experience with Letterbox Gifts and we want to thank you for supporting us. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“My daughter loved the brownies and also really appreciated her birthday box. Clever idea and good treats.”

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Posted 11 months ago

Hi Mindy, Thank you very much for taking the time to leave us a positive review. We're so pleased to hear that your daughter enjoyed her brownies and birthday gift set - what fantastic feedback! Thank you again for your order, we really do appreciate your support. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“Just amazing service and care throughout the whole process with email updates that never leave you with unanswered questions. Really great communication from start to finish. Would absolutely recommend and use service again”

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Posted 11 months ago

Hi Caroline, Thank you for taking the time to leave us this fantastic review. We're delighted that you were happy with the customer service you received and that your gift arrived in a timely manner. We're a small team so reading such wonderful comments like this really make our day :) Thank you again! Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“Arrived at the recipients address promptly, it was bought as a present and she was really pleased. Good communication with the seller. Will definitely use them again.”

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Posted 1 year ago

Hi Elaine, Thank you so much for taking the time to leave us your wonderful review. We're really happy to hear that you were pleased with the customer service you received and that the recipient enjoyed her gift, that's so nice to hear. Thank you again for your kind words :) Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“Very happy with the macarons, the present was well appreciated”

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Posted 1 year ago

Hello, Thank you very much for your positive review, we're so happy that the recipient enjoyed their macarons. Many thanks for your kind support :) Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“Must admit a little puzzled as we ordered a "letterbox" gift but received notification from Royal Mail that rather than put it through the said letterbox of the intended recipient, they have left it with the neighbour! Somewhat defeats the object of ordering a "letterbox" gift. As the recipient is still away we are waiting to hear from them to clarify they have safely received the gift from the neighbour rather than directly from their letterbox.”

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Posted 1 year ago

Hello and thank you for your feedback. We are sorry to hear that your experience with our service was not as expected. All our packaging is specifically designed to fit through a standard sized UK letterbox. Whilst we make every effort to ensure this is communicated on our packaging, unfortunately, from time to time the Royal Mail officers makes the final decision on whether it's suitable to post through the letterbox. We apologise for any disappointment caused and would like to reassure you that we will take your comments on board. Please don't hesitate to reach out to us at hello@letterboxgiftshop.com with any further queries. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“Gorgeous range of gifts, nicely packaged and delivered on time.”

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Posted 1 year ago

Hi Katie, Thank you for taking the time to leave us such a wonderful review. We're so happy that you enjoyed your experience with us. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“While the selection process and buying process was made very easy due to a very clear web site. I paid for next day delivery and that didn't happen. Very disappointing. I am Letterbox Gifts would say they cannot be held responsible for third party companies, I believe if a company is offering and accepting payment for next day delivery it becomes their responsibility to find a delivery company that can fulfill its promise”

Helpful Report

Posted 1 year ago

Hello and thank you for taking the time to share your review. We understand the frustration of not receiving your order as expected, especially when next day delivery has been selected and paid for. We work with third-party delivery companies to fulfil our orders and, in most cases, they deliver on time, however that didn't happen for your order and we know it reflects poorly on us. We take responsibility in ensuring a seamless and timely delivery process and we're looking into this order to see if we can see why this might have happened. We understand your perspective that you are entrusting us with a delivery promise and we genuinely regret any disappointment caused by the delay for your order. If there is anything else we can do to help or if you have any further concerns, please reach out to us at hello@letterboxgiftshop.com. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“Fabulous gift ! A proper surprise , hubby loved it”

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Posted 1 year ago

Hi Julie, Thank you for taking the time to leave us such a lovely review. We're thrilled that your husband enjoyed his gift :) We really do appreciate your kind support. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

“Great selection of gifts, you can always rely on Letterbox Gifts to be excellent quality and beautifully presented!”

Helpful Report

Posted 1 year ago

Hello and thank you so much for your wonderful review. It always makes our day to hear from our lovely customers and we want to thank you for your continued support. Kind regards, Lyndsey at Letterbox Gifts

Posted 11 months ago

Letterbox Gifts is rated 4.7 based on 1,674 reviews