Letterbox Gifts Reviews

Name: Letterbox Gifts
Address: Unit 1, Bagshot Street, Sheffield, Unit 1, Bagshot Street, Sheffield, Sheffield
Rating: 4.70

4.7 Rating 1,701 Reviews

93 %

of reviewers recommend Letterbox Gifts

4.7

Based on 1,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

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Letterbox Gifts 5 star review on 16th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a little bit dissapointed with the delivery of this 60th birthday present..i specified that i wanted the delivery on the 19th November and was emailed to say it was delivered on the 18th. I was useing letterbox gifts because i thought they would be put through the letterbox so that no one needed to be home for the delivery but that wasnt to be it went to a post office and needed to be picked up ..I then got an email to say it would be delivered on the 20th between 7.30 and 12.30 to which it was and my friend loved the gift..so im happy with the gift but not with the delivery of it..would i use letterbox again!! Probably not because i used it thinking it went through a letterbox”

Helpful Report

Posted 3 years ago

Dear Yvonne, We're so sorry to hear this wasn't posted through the letterbox as intended. The outer packaging has a note to Royal Mail workers to post through the letterbox, so we're unsure as to why this didn't happen on this occasion. In some flats or older properties, the letterbox box may not be suitable but we'll raise this with Royal Mail about your order. We're so pleased to hear your friend enjoyed her gift. If you wanted to get in touch with us directly, we'd be happy to share a discount code with you if you'd like for the future. hello@letterboxgifts.co.uk Many thanks, Letterbox Gifts

Posted 3 years ago

“Excellent service. Kept me updated about everything and delivered ahead of schedule.”

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Posted 3 years ago

“Ordered the Spa letterbox gift for my friend's birthday and she loved it. Delivery was very quick, delivered by Royal Mail on her actual birthday which was a nice surprise for her. I have used Letterbox on a couple of occasions and have not been disappointed, they have some beautiful gifts for all and I would thoroughly recommend.”

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Posted 3 years ago

Many thanks for your lovely review Karen. I will share your positive feedback with the rest of the Letterbox team. Best wishes

Posted 3 years ago

“Lovely gift for a friend arrived on time well packaged and wrapped”

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Posted 3 years ago

“Recipient loved it”

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Posted 3 years ago

Many thanks for your time and review, we are pleased to hear the gift was well recieved.

Posted 3 years ago

“DELIVERY WAS NOT MADE ON THE DAY SELECTED AND PAID FOR. DISAPPOINTED”

Helpful Report

Posted 3 years ago

Hello, we're sorry to hear that your gift didn't arrive on the day expected. We'd love to look into why this has happened for you and to make sure it doesn't happen to other customers. Please could you send us over your order number and details to hello@letterboxgiftshop.com

Posted 3 years ago

“I found letterbox gifts online. It was easy to use the web site: to negotiate the site to find what I wanted : the prices were reasonable as were the delivery charges: the form filling to was quick and efficient and overall the experience was painless and productive. Very Happy and would use this site again.”

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Posted 3 years ago

What a lovely review! Thank you Julie the photograph looks great too, we are pleased to see they arrived in such good condition. I will share your feedback with the rest of the Letterbox Gifts team

Posted 3 years ago

“I sent a get well gift to my friend which unfortunately was stolen and letterbox replaced it immediately, so kind. My friend called them without me knowing”

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Posted 3 years ago

Many thanks for your review, especially after such a negative experience. We are pleased we were able to get this resolved quickly for you. Best wishes

Posted 3 years ago

“A very efficient service, Laura emailed me very quick to ask about putting a message in the card. My friend loved her birthday gifts.”

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Posted 3 years ago

“Excellent service as gift was delivered on correct day as a birthday surprise”

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Posted 3 years ago

It's brilliant to hear we were able to deliver on the exact date requested. Many thanks for your purchase, we hope the recipient had a lovely day!

Posted 3 years ago

“I purchased gift cards for our staff in the UK. The Letterbox Gifts customer service team was very helpful in creating a gift card for the amount I needed. It was easy to purchase, easy to forward to our team members and they all expressed they loved the gift options!”

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Posted 3 years ago

This is great to hear, our Letterbox Gift Vouchers are a relatively new product so it's wonderful to hear that they were easy to purchase and well received. Best wishes, Letterbox Gifts

Posted 3 years ago

“Fantastic gift idea. Especially if family live far away.”

Letterbox Gifts 5 star review on 1st November 2021

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Posted 3 years ago

Many thanks for taking the time to photograph the Mum to be/New mum gift set. We are pleased to see it arrived with you safely. Best wishes, Letterbox Gifts

Posted 3 years ago

“Just had a box of brownies - very very tasty. A nice surprise from a friend.”

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Posted 3 years ago

Many thanks for your lovely review of our Halloween macarons. We are pleased to hear that you enjoyed them and hope you had a fun halloween. Best wishes, Letterbox gifts

Posted 3 years ago

“First time using Letterbox Gift. The ordering instructions were simple to follow.”

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Posted 3 years ago

Many thanks for your feedback Neil, we hope the recipient enjoyed their Letterbox Gift. Best wishes

Posted 3 years ago

“Perfect gift, my sister loved it.”

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Posted 3 years ago

Many thanks for your review Julie, we appreciate your kind words. Best wishes, Letterbox Gifts

Posted 3 years ago

“Found the process a little confusing. Found that the billing seemed to going to the recipient rather to myself. On the two occasions that I used the service I needed to follow up my online order with a telephone call to your office to confirm my correct order details. It should be made clearer, the recipient and the sender(purchaser)”

Helpful Report

Posted 3 years ago

Hello Dale, Many thanks for your feedback. We would love to look into this for you and see if we can make the process any clearer. Please could you contact us at hello@letterboxgiftshop.com and let us know the payment type for your order so we can investigate in more detail. Best wishes, Letterbox Gifts

Posted 3 years ago

“The box of macaron was very nice, however I can't ignore the fact that it arrived one day before the expiry of the macarons.. it would have been embarrassing if it arrives expired. I'm aware it was the fault of the RoyalMail who wanted to deliver the box into the hand of the recipient but don't call it a letterbox gift if it's not delivered in the letterbox then.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback. We will make a note of this and monitor the shipping to ensure it is not a frequent issue. We apologise that the Macarons were received with such a short 'best before' window and any inconvenience caused to both yourself or the recipient. We do highlight that our giftsets are letterbox friendly on the outer packaging but unfortunately the Royal Mail officers do use their own judgement and from time to time they aren't posted through as expected. Best wishes, Letterbox Gifts

Posted 3 years ago

“The order was processed promptly and it was delivered the next day as stated. It was a gift so I cannot judge on the products that were in the gift set however the person that received was very happy.”

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Posted 3 years ago

Many thanks for your feedback Ana, it's wonderful to hear that the recipient enjoyed their gift set. Best wishes, Letterbox Gifts

Posted 3 years ago

“My friend loved the present and card she received!”

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Posted 3 years ago

“I did not receive a receipt and the gift did not have a message card in it which I had typed!!!”

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Posted 3 years ago

Hello Jacqueline, Many thanks for your review. We are very sorry to hear that there was an issue with your order. We dispatch our macarons from a separate kitchen facility and will be in touch to find out why the greetings card wasn't included with your order. Best wishes, Heather

Posted 3 years ago

Letterbox Gifts is rated 4.7 based on 1,701 reviews