Letterbox Gifts Reviews

Name: Letterbox Gifts
Address: Unit 1, Bagshot Street, Sheffield, Unit 1, Bagshot Street, Sheffield, Sheffield
Rating: 4.69

4.7 Rating 1,687 Reviews

93 %

of reviewers recommend Letterbox Gifts

4.7

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

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Letterbox Gifts 5 star review on 16th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect gift, my sister loved it.”

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Posted 3 years ago

Many thanks for your review Julie, we appreciate your kind words. Best wishes, Letterbox Gifts

Posted 3 years ago

“Found the process a little confusing. Found that the billing seemed to going to the recipient rather to myself. On the two occasions that I used the service I needed to follow up my online order with a telephone call to your office to confirm my correct order details. It should be made clearer, the recipient and the sender(purchaser)”

Helpful Report

Posted 3 years ago

Hello Dale, Many thanks for your feedback. We would love to look into this for you and see if we can make the process any clearer. Please could you contact us at hello@letterboxgiftshop.com and let us know the payment type for your order so we can investigate in more detail. Best wishes, Letterbox Gifts

Posted 3 years ago

“The box of macaron was very nice, however I can't ignore the fact that it arrived one day before the expiry of the macarons.. it would have been embarrassing if it arrives expired. I'm aware it was the fault of the RoyalMail who wanted to deliver the box into the hand of the recipient but don't call it a letterbox gift if it's not delivered in the letterbox then.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback. We will make a note of this and monitor the shipping to ensure it is not a frequent issue. We apologise that the Macarons were received with such a short 'best before' window and any inconvenience caused to both yourself or the recipient. We do highlight that our giftsets are letterbox friendly on the outer packaging but unfortunately the Royal Mail officers do use their own judgement and from time to time they aren't posted through as expected. Best wishes, Letterbox Gifts

Posted 3 years ago

“The order was processed promptly and it was delivered the next day as stated. It was a gift so I cannot judge on the products that were in the gift set however the person that received was very happy.”

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Posted 3 years ago

Many thanks for your feedback Ana, it's wonderful to hear that the recipient enjoyed their gift set. Best wishes, Letterbox Gifts

Posted 3 years ago

“My friend loved the present and card she received!”

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Posted 3 years ago

“I did not receive a receipt and the gift did not have a message card in it which I had typed!!!”

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Posted 3 years ago

Hello Jacqueline, Many thanks for your review. We are very sorry to hear that there was an issue with your order. We dispatch our macarons from a separate kitchen facility and will be in touch to find out why the greetings card wasn't included with your order. Best wishes, Heather

Posted 3 years ago

“I have used Letterbox gifts before and found them very reliable. I like the fact that I can pick a date in the future (gift arrived just the day before). Well packaged and good to be able to send a card with a message”

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Posted 3 years ago

What a lovely review, thank you. We are pleased to hear that our preferred delivery date service has been reliable for you. Best wishes, Letterbox Gifts

Posted 3 years ago

“My daughter very pleased with her gift lovely quality”

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Posted 3 years ago

We love to hear that our Letterbox gift sets have been enjoyed, thank you for leaving a review. Best wishes, Letterbox Gifts

Posted 3 years ago

“Easy to order, fair price, arrived on time. Recipient very pleased.”

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Posted 3 years ago

Thank you for your short and very sweet review. We appreciate your support and feedback, Letterbox Gifts

Posted 3 years ago

“Sent as a gift to a family member. She was very pleased with the content”

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Posted 3 years ago

It's great to hear that the recipient enjoyed their gift set. Thank you for reviewing, Letterbox Gifts

Posted 3 years ago

“Easy site to order from. Communication excellent, delivery exactly as promised. Orders have been gifts for friends and family in other parts of the country, they were extremely well received reflecting on the quality of the products. Would thoroughly recommend to anyone to use Letterbox Gifts. Will certainly continue using them.”

Helpful Report

Posted 3 years ago

Many thanks for taking the time to leave a review Shona and your lovely comments! I will be sure to pass them on to the whole Letterbox Gifts team. It's wonderful to hear you have had such a positive experience shopping with us. Best wishes, Letterbox Gifts

Posted 3 years ago

“Beautiful goft”

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Posted 3 years ago

“Ordered this for a present so I didn’t see the product but was received and appreciated and said the smell was fantastic so all good there, customer service was good too so would use again”

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Posted 3 years ago

That's great to hear, we can confirm our office always smells amazing! Thanks for your order and taking the time to leave a review. Best wishes, Letterbox Gifts

Posted 3 years ago

“Birthday present for my daughter in law. She was delighted with them.”

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Posted 3 years ago

Many thanks for taking the time to review your purchase from Letterbox Gifts. It's great to hear that the recipient was pleased with the gift.

Posted 3 years ago

“Unfortunately the gift my friend received was intended for someone else! I had ordered the birthday tea lights for her but they arrived with a card wishing someone good luck starting a new job!”

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Posted 3 years ago

We are sorry to hear there was a mix up with your order Christine, we have contacted you to rectify this as quickly as possible. Our apologies for any disruption caused to both yourself and the recipient, Letterbox Gifts

Posted 3 years ago

“Very quick delivery”

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Posted 3 years ago

“Great idea and service”

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Posted 3 years ago

We are pleased to hear that you like the Letterbox concept and felt you had received good service. Best wishes, Letterbox Gifts

Posted 3 years ago

“Swift delivery Contacted by company is i had forgotten to include gift message great personal service Thank you”

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Posted 3 years ago

Many thanks for reviewing our Letterbox Gift service, we are pleased to hear that we were able to resolve the missing gift message for you. Best wishes, Letterbox Gifts

Posted 3 years ago

“This gift was very well received. Straightforward ordering.”

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Posted 3 years ago

Many thanks for your feedback, we are pleased to hear you found ordering straight forward. Best wishes, Letterbox Gifts

Posted 3 years ago

“Delivery very speedy, macarons delicious! I will define use this company again”

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Posted 3 years ago

It's great to hear that you would order from us again, we are very proud of our popular macaron gift set. It's one of our most delicious!

Posted 3 years ago

Letterbox Gifts is rated 4.7 based on 1,687 reviews