LeisureBench Ltd Reviews

Name: LeisureBench Ltd
Address: Old Wharf Road, Grantham, Lincolnshire
Rating: 4.90

4.9 Rating 115 Reviews

97 %

of reviewers recommend LeisureBench Ltd

4.9

Based on 115 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About LeisureBench Ltd:

We're an industry-leading supplier of quality indoor and outdoor furniture, offering unrivalled care and service for our customers.

Our furniture is selected for strength, longevity, quality and value. We source worldwide to ensure that both our ethical standards of production and our high environmental demands for sustainability are met.

We are situated in the very heart of the UK and with over 100,000 square feet of warehousing we can ensure a reliable supply and fast delivery wherever and whenever you need us.

We are also participants in LOFA's 'Made Aware' scheme which focusses primarily on sustainable forestry.

Quality
We deliver high quality outdoor furniture suitable for any commercial environment. Nearly all of our products are FSC certified and EU compliant too.

Value
Because we buy direct from manufacturers worldwide and deliver all our stock direct from our own warehouses we can offer the best value available anywhere both online and offline.

Service
Our customer service team will do everything they can to make sure your furniture is delivered to you where and when you want it. We go the extra mile to ensure our customers have the best possible service.

Our Promise To You
We promise to always provide a great service. We want you to have the peace of mind of knowing we will be here for you, whenever you need us and for whatever you might need us for. We will not let you down, and that is a promise. Sometimes things happen of course, but when they do, it is our promise to you that we will go that extra mile to make sure your experience with us is a smooth, helpful and enjoyable one. Every single one of our customers is important to us and we will do more, and make a greater effort, than any other company out there. That is our promise to you.

Visit Website

Phone:

1949862920

Email:

support@leisurebench.co.uk

Location:

Old Wharf Road,
Grantham
Lincolnshire
NG31 7AA

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LeisureBench Ltd 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with our new picnic bench, it is sturdy and feels very good value for money. But the real standout was the customer service, the couple of times I had a query it was handled quickly and efficiently and in a very friendly manner, would definitely use this company again.”

Helpful Report

Thank you so much for your kind words. We are very proud of both our Company and our products so we are delighted to receive your review. Thank you :)

“Customer service was second to none. So very helpful and efficient. I would highly recommend LeisureBench - an excellent range of quality products, easy ordering, swift despatch and such pleasant customer service staff. Thank you.”

Helpful Report

HI Louise, thank you so much for your lovely review. We have been so busy recently, due to the current situation and everyone buying for their gardens to stay at home so it's great to hear that you are happy with the service that you have received. Thanks Catherine

“Just purchased a "york grey 8 seat picnic table" from leisure bench Ltd and the build / quality & colour is very good, there delivery time was also good, the one issue I had was that the courier who I believe to be "tuffnalls" only dropped off 2 out of 3 parcels and I had to wait another 2 days for the 3rd parcel to be delivered (this was not a fault of leisure bench Ltd but I would consider changing courier). Tracy was a great help in sorting the 3rd parcel ..... thank you”

Helpful Report

Hi Lee Thank you so much for your review and your lovely pictures too. We love to hear from our customers and are pleased that you are happy with your new table and that we were able to resolve the issue with the courier for you. I will also pass on your thanks to Tracy - thanks Catherine

“Melton Garden Table and armchairs .Delivered before time and amazed at the quality of this set .. Sturdy ,not at all flimsy , really makes you feel like money well spent”

Helpful Report

That's great news! Thank you so much for your review it really is very much appreciated. Thanks Catherine

“Good communication from them . The item came next day. Was easy to assemble and solid . Highly recommend.”

Helpful Report

Thank you for your feedback Rob. Very much appreciated and it's great news that you are happy with your purchase. Catherine

“I ordered the York picnic table on 13/5/20 and was very surprised when it arrived 2 days later we live in the middle of Scotland, fantastic service. We are delighted how sturdy and well made it is. I will definitely recommend your company.”

Helpful Report

Thank you for your great feedback. Very much appreciated and we are really pleased to learn that you are happy with your new picnic table. Thanks Catherine

“I ordered a picnic table 30/4/2020,got delivered on 4/5/20,highly delighted with product,great quality,very easy to assemble.delivery very quick considering we live in the highlands of Scotland.would definitely recommend.”

Helpful Report

Thank you so much for your feedback. Speedy delivery too is always good to hear! Enjoy! Catherine

“Excellent service, I ordered the York picnic bench on Thursday and it was delivered on Friday, very pleased with the product simple to put together, very sturdy, great VFM.”

Helpful Report

Thank you for letting us know! We love to hear from our customers and are pleased that you are happy with your new picnic bench. Fingers crossed the sun shines lots this Summer! Catherine

“We received our picnic table the next day which I was shocked with considering we live in the North of Scotland. Everything was well packaged and the quality of the wood is 1st class. The instructions tion we not in the box however after a quick call this was emailed to me including a video of how to build it. Overall a great company, staff and can't find any faults. I will be using leisurebench again.”

Helpful Report

Hi Lee, Thank you for your feedback. I'm pleased that you are happy with your new table and pleased that we were able to send the instructions and video when yours weren't in the pack. Much appreciated feedback! Catherine

“Purchased the Guernsey 4 seater picnic table Friday 24/4 was delivered by TNT on the Monday - absolutely excellent product, so sturdy and I am a heavy person, looks really good too. Excellent service from start to end, already recommended to friends and family :)”

Helpful Report

Hi Thank you for your feedback. We like the Guernsey picnic table too and love to hear from our customers! Thank you Catherine

“Absolutely fantastic table and chairs bought recently from your company very easy to assemble and delivery was so quick would recommend you to anyone thanx”

Helpful Report

Hi there, thank you so much for your great feedback, it is very much appreciated. Catherine

“Picnic table arrived early. It was simple to assemble and looks amazing. Sturdy too. Will I be using Leisurebench Ltd again? Yes I will”

Helpful Report

Thank you for your feedback. We are proud of both our company and our products so we are pleased to receive your lovely feedback. Thank you!

“Received our fantastic new picnic table within 3 days of ordering. Exceptional service considering we live in NI. The table was in fine order, easy to build and we love it. Thank you so much for helping us get our summer garden started. Praise for the description note to explain the green tinge to wood that will fade.”

Helpful Report

Thank you so much for your lovely review. We love hearing from our customers so we are pleased that you love your new table. Great picture too :) Stay safe x

“I received my bench today, it was so easy to put together! I say this as a failed Ikea builder, the instructions were very clear and the holes already in the wood for you. The wood is great quality and the delivery speedy! I ordered on Sunday and received it on the Tuesday. No complaints here and if I need anymore garden furniture I know where to go! Thank you 😊”

Helpful Report

Hi Amber, Thank you so much for your positive feedback, it really is appreciated! Catherine

“Update: since I wrote this review, customer services have been in touch and they have been excellent. It would appear that there is a problem with the stock. Both Rachel and Catherine have gone out of their way to arrange collection of the broken tables and offer a refund. I cannot fault the way they have dealt with my problem. I placed an order for two tables and benches for my art studio and quite frankly, I could cry at the state they arrived in. Both tables looked as if they’d been dropped from a height and were cracked with large chunks broken from the corners. I spoke to a lovely lady called Catherine who organised the re-delivery of a replacement set, which arrived today. Sadly, these are in no better condition and are also badly damaged. I desperately needed these tables and having read the reviews on here, I was hopeful I would receive quality items in good order. I will be asking for a refund.”

Helpful Report

“We went to collect from these guys as we are inpatient. Upon arriving all the staff were very helpful and friendly, We dealt with Andy which nothing was too much trouble and he took us into the warehouse and showed the missus the choice of colours for the parasol. Its hard to find good customer service but these guys excelled in this department.Very easy to assemble and looks top quality..Once again thanks Andy and Leisure Bench”

LeisureBench Ltd 5 star review on 4th August 2019

Helpful Report

Thank you for those kind comments. It was a pleasure to meet with you and that photo is fantastic. Your garden looks absolutely beautiful. Thank you again.

“We ordered two 6 seater and two 8 seater round picnic tables with the understanding that the 8 seaters were out of stock, due in and ready to deliver within a few days. Unfortunately this date went back to a few weeks, but Leisure Bench sent out two replacement, more expensive tables at their own cost,which arrived the following day. We are more than satisfied with the company and customer care. The products are very well built and easy to put together. We will definitely be using this company again. Many thanks”

Helpful Report

Hi, Thank you for your review. We were very sorry to have sold out of your original items but are delighted that the upgrade to replace the out of stock items was acceptable and has worked out for you. We do try to be as helpful as we can in these situations and appreciate your comments. Thank you again and we look forward to serving you again in the future.

“Excellent product from a very helpful company. My 1st choice was not available to buy due to the high demand for the product. The company was straight on to me explaining the situation. I opted to wait. After a week I enquired as to the product and was told that unfortunately I would have to wait longer as the supplier had delayed production. However, I was offered an alternative at the same price, which was more expensive than my original choice. I accepted the offer and it was dispatched immediately and received the next day. The replacement item was superb and sits nicely on our decking. Thank you too all concerned your company is superb.”

LeisureBench Ltd 5 star review on 25th July 2019

Helpful Report

“Sturdy bench, delivered quickly, easily put together.”

Helpful Report

Thank you for your comments, your feedback is very much appreciated. It was a pleasure to help with your order.

“As a family we are all delighted with your TK Oxford 150 Bench inscribed in memory of my wife., it is all that we wished for. The whole procedure, from initial inquiry to finally the delivery, went so smoothly and the courier driver was so helpful. Thank you all so much for it has been an emotional journey”

Helpful Report

Thank you Mr Jones, we were delighted to be of help. Your comments are very much appreciated and if there is anything we can do in the future please do not hesitate to call us. It has been a pleasure to serve you and we wish you all the best.

LeisureBench Ltd is rated 4.9 based on 115 reviews