Legend Footwear Reviews

Name: Legend Footwear
Address: Legend Footwear, Unit 10B, Lyon Way, London, UB6 0BN, United Kingdom, Legend Footwear, Unit 10B, Lyon Way, London, UB6 0BN, United Kingdom, London
Rating: 4.91

4.9 Rating 6,202 Reviews

98 %

of reviewers recommend Legend Footwear

4.9

Based on 6,202 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Legend Footwear:

At Legend Footwear, our legacy spans over three decades, catering to fashion enthusiasts with premium, branded footwear. Established in 1992, we've curated a selection of 100% authentic products from over 100 globally renowned brands such as Dr. Martens, Birkenstock, UGG, Nike, and more.

Recognizing the challenges of online shopping, we've been successfully operating in the digital realm for the past 15 years, amassing over 200,000 positive feedbacks. Our dedicated customer support team is committed to assisting you at every stage of your journey, from placing your order to ensuring a seamless delivery experience.

We take pride in our swift shipping, dispatching every order within 24 hours and conducting thorough inspections to guarantee impeccable quality. Our commitment to delivering an unparalleled shopping experience extends beyond DE, UK, and US, as we now also have dedicated websites for the US and UK markets.

At Legend Footwear, customer satisfaction is paramount. We assure the authenticity and excellence of each product we offer. Discover the Legend Footwear difference, where quality and customer delight take precedence.

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Legend Footwear 5 star review on 25th January 2025

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered 4 shoes of the same style in different colourways, 2 smaller and 2 larger. I'm happy with the smaller size and will be returning the larger size pairs. So far I'd say ordering was easy and delivery was speedy and I was notified of the progress of my deliveries, so full marks for that. However I have now discovered that UK returns are not free and the process is a faff - no simple pre-paid return label included in the box like other retailers. I think Legend are out of step with other reputable outlets on this, and it will definitely make me think twice about ordering from them in the future unless I am 100% sure I'm going to keep the shoes - which is very hard with shoes because each brand comes up differently in terms of size. I hope they change this policy because their ordering and delivery, ie the front end of their service, is great. I'd like to order from them again but will look for alternatives next time that do provide free and easy returns.”

Helpful Report

Posted 3 months ago

We’re glad you were happy with the ordering process, delivery speed, and updates. However, we want to clarify that our return policy, including the fact that UK returns are not free, is clearly stated on our website and during checkout. We aim to provide transparency and quality service. We encourage customers to review our policies before purchasing to ensure a smooth experience. Thank you for your feedback, and we hope to serve you again in the future.

Posted 3 months ago

“Customer service is good!”

Helpful Report

Posted 4 months ago

We understand the buyer's concern regarding the receipt of their package and have initiated a claim with the courier to investigate. We recognize the frustration this may cause and appreciate the buyer’s patience as we await a resolution. As we fulfilled the order from our end, we must rely on the courier's investigation, which includes GPS tracking, driver liaison, and thorough verification. Throughout this process, we have consistently kept the customer informed on the investigation timeline with Royal Mail.

Posted 4 months ago

“Easy to order .not so easy to return. You've got to search to find any unfo on returns and it took quite a few calls and wasted mileage to get a QR code to return item”

Helpful Report

Posted 4 months ago

We appreciate your comments regarding the return process. We strive to make our return system as easy as possible for our customers. You can simply fill out the form on our website to receive a return label, or you can contact us directly, and we will promptly provide you with a return label or QR code as needed. We kindly request you check your emails for the return QR code before leaving any feedback. If you have any further questions or need assistance, please don’t hesitate to contact us.

Posted 4 months ago

“Waiting for requested return label”

Helpful Report

Posted 4 months ago

Thank you for your feedback. To clarify, the return label was sent to you immediately upon your request, and we can confirm it is already in transit back to us. Please check your inbox or spam/junk folder if you missed it. After submitting the return form, a message appears advising a 24-hour wait for processing. For any future concerns, we encourage customers to reach out via our instant chat or email support, available 7 days a week. We're always here to address any issues quickly and effectively. Thank you for your understanding.

Posted 4 months ago

“The delivery was fast.”

Helpful Report

Posted 5 months ago

Thank you for your positive comment regarding the fast delivery! We’re glad to hear you were satisfied with the shipping speed. However, we noticed a neutral rating, which doesn't seem to reflect your positive experience. If there is anything else regarding your purchase that we can assist with, please feel free to reach out. We're here to ensure that every part of your shopping experience meets your expectations. Thank you for choosing us!

Posted 5 months ago

“I ordered the wrong size.. totally my fault. Returning them was easy . Went to re-order in the correct size and the trainers had increased from £114 to £205!!! Sorry but that is unacceptable”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We recommend checking the size chart before purchasing to ensure the correct fit. The price change is due to supply and demand, which we do not control. We're glad your return and refund were processed smoothly. For future concerns, please contact us directly rather than leaving irrelevant feedback.

Posted 5 months ago

“Delivery was good but shoes were old very old stock the laces had started to fray along the edges and had started to turn a little grey”

Helpful Report

Posted 6 months ago

We want to emphasize that every product is subjected to a comprehensive inspection at our warehouse before being shipped to our customers, ensuring that all items are brand new and in pristine condition. There are no issues with the laces; however, there may be minor discrepancies due to the listing images being taken under studio lighting, which can differ from real-life appearances. We accepted the return of the footwear; nonetheless, the customer did not proceed with returning the shoes for a refund. In this context, how can we, as the seller, be held accountable when we accepted the return, yet the customer did not return the shoes or respond to our communications?

Posted 6 months ago

“The shoes are correct but there is a black one mark on the left shoe. I don’t have time to return them before travel.”

Helpful Report

Posted 7 months ago

Hello, We want to assure you that every order undergoes a comprehensive quality check before it is shipped out. Our goal is to make returns easy and transactions seamless for our customers. It's important to note that we haven't received any communication from the customer about this issue, nor have we seen a return request. We encourage our customers to reach out to us before submitting any feedback. Kind Regards Legend Footwear

Posted 7 months ago

“Although it clearly states that the size of the shoes is that stated on the box, it's clear to me, as these are my 2nd identical pair, that these are NOT 5.5, but 6. It's too late to send them back, as I had to wear them to test this out. Bit disappointed.”

Helpful Report

Posted 7 months ago

Hello Diana, As confirmed by you in the feedback, we have dispatched the accurate size according to the order. The fitting depends on individual feet shape and size, and even various models from the same brand can vary in fitment. There has been no return request from the customer. We recommend our customers to consult the size chart before placing an order and to try the footwear on a clean carpet to ensure proper fitting before wearing them. Kind Regards, Legend Footwear

Posted 7 months ago

“It’s regret to say that I could feel lack of response from your end regarding a complaint I I have made about a purchase I did recently. So try to give more attention to customers especially when they lodge a complaint next time.”

Helpful Report

Posted 7 months ago

Hi Binshaj, We apologize for any inconvenience caused when the customer chose the PayPal instalment payment method but was charged in full by PayPal. We have offered assistance to the customer. Please be aware that as the seller, we do not have control over the issues arising from the payment service provider. We are always willing to help, and we supported the customer when they reached out to us regarding the problem. Kind Regards, Legend Footwear

Posted 7 months ago

“My shoes size (USA) is 9 on the legend chart it read that European size would be 40, I ordered that size, I wore the shoe one day and I started to notice that they are too big this is not the true size 9, now I am stuck with them because I wore them, I am very disappointed because I spent the money and I am not happy shoes are too big.”

Helpful Report

Posted 9 months ago

We can verify that we have sent the correct size that was requested. It is important to note that different brands have varying sizes, so we kindly ask customers to refer to the size chart provided in the listing to ensure that the ordered size aligns with their expectations. We recommend customers to try on the footwear on a clean carpet before wearing them, as they have been previously worn, unfortunately, we are unable to accept return in this case, as it would result in a loss for us since we cannot sell the footwear as brand new.

Posted 9 months ago

“Loved the boots on sight but sadly the right foot was too tight and uncomfortable so they’ve sadly been returned. I want to try a different style but they are so difficult to source .”

Helpful Report

Posted 1 year ago

Hi Judith! We're genuinely sorry to hear about your discomfort with the right boot. We strive to provide comfortable footwear, and we understand your disappointment. Please know that we're continuously improving our sizing and quality control processes to ensure a better experience for our customers. If you're open to it, we'd love to help you find a different style that suits you better. Feel free to reach out, and we'll do our best to assist you in sourcing it.

Posted 1 year ago

“I was disappointed with the track shoes and sent them back. So far the help to process - the return of the shoes has been very good Will be further delighted when I get my refund!”

Helpful Report

Posted 1 year ago

Please be aware that we conduct a comprehensive quality inspection before sending out every order. Our main priority is to dispatch the exact model that was advertised. We have received the package and it is currently undergoing scanning and inspection at our warehouse. Once this process is completed, we will promptly initiate the refund, which will be credited back to the original payment method within 2-3 working days. Additionally, we have reached out to the customer for further details regarding the issue, but unfortunately, we have not received a reply.

Posted 1 year ago

“The website was very easy to use and good but as for the delivery, I still haven’t received my order when it was placed on the 12th of December.”

Helpful Report

Posted 1 year ago

Hi Alice! We regret the delay in delivery, however, the courier has confirmed that the parcel was delivered to on December 22nd, 2023 to the customer. We strongly recommend our customers to contact us before providing any feedback.

Posted 1 year ago

“I'm very disappointed with the colour. The photos showed red and these are fluorescent pink. Other than that, they're barefoots and look great.”

Helpful Report

Posted 1 year ago

Hello Jenny! Please know we have a thorough quality inspection prior to dispatching each order. We ensure we dispatch the exact same model as advertised. We have not received any complaint or return request from the customer. We ensure to provide hassle free returns & smooth transactions to our customers.

Posted 1 year ago

“I’m still waiting for my order to be delivered”

Helpful Report

Posted 1 year ago

Hi Shana, Upon tracking your package, we discovered that it was re-routed by our delivery partner, which unfortunately led to a delay in its delivery to your address. We understand how frustrating this must be, especially when you were expecting your package to arrive within the specified timeframe. We have escalated the matter and are closely monitoring the situation to ensure that your package is delivered to you without any further delay & if not delivered until 24 - 48 hours, we shall initiate a full refund.

Posted 1 year ago

“Shoes arrived quite badly marked but decided to keep them as I’ve been searching for a pair in my size for months and couldn’t face the hassle of returning. Greater care should be taken to check items before shipped!”

Helpful Report

Posted 1 year ago

Hi Zoe, Thank you for bringing this to our attention. Please know we have thorough quality inspection prior dispatching each order. We have never received a single email from the customer highlighting this concern sharing the images. We advise customers to bring this to our notice to assist them ahead with a solution. We offer hassle free returns for 30days for full refund providing a prepaid return label.

Posted 1 year ago

“I sent the item back as I wasn’t happy withthem”

Helpful Report

Posted 1 year ago

Hi Maryanne, Thank you sharing your experience. We are sorry to know that you were not satisfied with the item. Can you please highlight what's the reason you returned them & what did not not met your expectations as we would definitely want to improve. We have a wide collection of various brands, styles & models. You can definitely try any another style/model suitable for you. We look forward to serving you again in future to ensure a happy purchase.

Posted 1 year ago

“I like the look of these boots but they are difficult to get on and off as you have to loosen the laces virtually to the bottom every time you want to put them on or take them off.”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for sharing your experience. As its uncomfortable & not easy to wear, you can return them for full refund provided they are in brand new condition. We have a wide collection & advise you to try different model/style which is easy to glide in & take off. We look forward to serve you again with your desired footwear best suitable for you.

Posted 1 year ago

“Hi, shoes were brill bit I paid for next day delivery but the parcel came three days after purchase.”

Helpful Report

Posted 2 years ago

The order was dispatched on the day we received it via Royal Mail Special Delivery Guaranteed service. However, there was no answer when the delivery was attempted the next day leading to failure in delivery. The customer then again requested redelivery for the item which was eventually delivered on the 3rd day from the day it was dispatched. We request customers to be available at their mentioned address to collect the package. We advise customers to contact us prior to leaving any feedback to assist them with the best possible solutions.

Posted 2 years ago

Legend Footwear is rated 4.9 based on 6,202 reviews