Legend Footwear Reviews

Name: Legend Footwear
Address: Legend Footwear, Unit 10B, Lyon Way, London, UB6 0BN, United Kingdom, Legend Footwear, Unit 10B, Lyon Way, London, UB6 0BN, United Kingdom, London
Rating: 4.91

4.9 Rating 6,202 Reviews

98 %

of reviewers recommend Legend Footwear

4.9

Based on 6,202 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Legend Footwear:

At Legend Footwear, our legacy spans over three decades, catering to fashion enthusiasts with premium, branded footwear. Established in 1992, we've curated a selection of 100% authentic products from over 100 globally renowned brands such as Dr. Martens, Birkenstock, UGG, Nike, and more.

Recognizing the challenges of online shopping, we've been successfully operating in the digital realm for the past 15 years, amassing over 200,000 positive feedbacks. Our dedicated customer support team is committed to assisting you at every stage of your journey, from placing your order to ensuring a seamless delivery experience.

We take pride in our swift shipping, dispatching every order within 24 hours and conducting thorough inspections to guarantee impeccable quality. Our commitment to delivering an unparalleled shopping experience extends beyond DE, UK, and US, as we now also have dedicated websites for the US and UK markets.

At Legend Footwear, customer satisfaction is paramount. We assure the authenticity and excellence of each product we offer. Discover the Legend Footwear difference, where quality and customer delight take precedence.

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Legend Footwear 5 star review on 25th January 2025

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trainers arrived but were in used condition and clearly used. Pictures and emails sent to customer service with no response.”

Helpful Report

Posted 2 weeks ago

We sincerely regret that your experience did not meet your expectations. However, we would like to clarify some important details regarding your order. Before dispatching any order, we conduct a thorough quality inspection to ensure that the product meets the description provided in our listing. Our goal is to deliver exactly what was advertised, and we take great care to be transparent with our customers. Upon reviewing our records, we found that you purchased a used item, which was clearly stated in the product description. Additionally, we had explicitly mentioned that the item is worn and has signs of wear, along with multiple images showcasing its condition. These details were available at the time of purchase, allowing customers to make an informed decision before placing an order. We have also informed the same over email.

Posted 2 weeks ago

“Ordered a pair of Hunters Boots. The one boot seem smaller than the other. Raised issue with both Hunters and Legend but despite sending several chasing emails I have still not had a response from either. Very poor service from Legelnd Footwear - I would not recommend.”

Helpful Report

Posted 3 months ago

We’re sorry to hear about your experience. However, we have no record of receiving any emails from you regarding this issue. Each order is thoroughly inspected before dispatch to ensure it meets quality standards. To assist you promptly, we’ve reached out requesting images and further details. Without prior communication, it’s challenging to resolve concerns. We urge customers to contact us directly for timely assistance. Thank you for your understanding.

Posted 3 months ago

“Unfortunately my item has not arrived yet because you use Royal mail and despite the fact they sent an email with times on they failed to deliver the parcel , choosing instead to try to deliver it before the time stated , having been at home during the promised times I subsequently wasted a day waiting for it to no avail, then they tried the day after , but I had already asked for it to come on the Saturday to avoid another day being wasted , I've no idea if it will arrive on Saturday as the Royal Mail service is truly terrible . If it does I will happily re submit a review , at the moment though it's only 1 star from me because of the farce that is the royal mail .”

Helpful Report

Posted 3 months ago

We’re sorry to hear about your experience with the courier service. As the seller, we dispatched your item promptly and within the promised timeframe. According to Royal Mail’s tracking, the delay occurred because the recipient was unavailable to receive the parcel, and it was successfully delivered on 23rd November 2024. Shipping delays are beyond our control; still, we do our best to connect with the courier to expedite delivery. We advise being present at the delivery address to prevent such delays. This issue is unrelated to our service, and we appreciate your understanding.

Posted 3 months ago

“I am very frustrated with this company. I ordered multiple sizes and figured out what my size was and so when I went to make the return, it turns out I need to pay the shipping per item. So the shipping comes to $48 rather than the $12 that stated on their website. They told me that if I combined all the products into one box I’m only insured against the one on the shipping label. I’ve been back-and-forth with customer service and their responses are vague and confusing.”

Helpful Report

Posted 4 months ago

We’re sorry to hear about your frustration with our return process. To ensure secure returns, our policy suggests using separate return labels for each item, as this provides individual tracking and protection for each product. We understand this may result in additional shipping costs, which are based on carrier policies, not ours. As an alternative, we also allow returns of multiple items in one package, though only the item on the label is insured in transit. We even provided the option to use any other preferred shipping service to potentially reduce costs. We’re committed to offering clear options to support our customers, and we apologize if our responses were unclear.

Posted 4 months ago

“They sent the wrong size shoes without forewarning me, with a sheet in the package saying they had changed the sizing. It was time consuming to return them although it was free.”

Helpful Report

Posted 4 months ago

We appreciate your feedback. However, the sizing change was implemented by the brand itself, not us. We included a note in the package, as mentioned by the customer, to inform them about this adjustment. Additionally, the return was processed smoothly and a full refund has already been issued. We kindly ask customers to check the brand's website for size information and avoid leaving feedback unrelated to our service or actions. Please check: https://www.vionicshoes.co.uk/sizing-guide?srsltid=AfmBOoonx8AgX1Kthx3zlOFkxHUyBn8XGRvl0vp-c_EAsoyBRrSMGmR1

Posted 4 months ago

“Order processing time and shipment were speedy. However, shoes arrived damaged (tear in leather). Legend replied to my first email, asking for photos, which I provided. I still haven't heard back from them and now they aren't replying to my emails. Not happy.”

Helpful Report

Posted 6 months ago

We affirm that a comprehensive inspection and quality assessment are performed on each order before dispatch to guarantee that the item is in immaculate and brand-new condition. There has been no previous communication from the customer, nor has a return been initiated. We have made efforts to reach out to the customer for images; however, we have not received any images or responses. We kindly urge our customers to avoid posting misleading feedback without first contacting us regarding any issues, as customers are always welcome to return items for a full refund, provided the order is within our return window and the product remains unworn.

Posted 6 months ago

“Not reccomended. I wish I read reviews before ordering a shoes from Legendfootwear. They sold defective shoes cost me £150, defect was clearly visible and they claim them staff inspect good before shipment. Despite that I offered to take shoes to cobbler and fix as they do not had replacement. The cost of repair is about £50, but manager offered refund of "good will' of £10. What a joke atitude towards custumer. Furthermore I suspect them selling defective stuff on purpose getting them cheaper and try scam custumers. This could be felt if read more reviews they are very simillar. Will report this issue to trading standarts too. Stay away.”

Legend Footwear 1 star review on 21st August 2024

Helpful Report

Posted 6 months ago

We affirm that all products undergo a thorough inspection at our warehouse prior to being dispatched to our customers. We accepted the return of the footwear; however, the customer did not return the shoes for a refund. Additionally, we offered a discount to the customer. How can we, as the seller, be held responsible in this situation when we accepted the return but the customer failed to return the shoes?

Posted 6 months ago

“Sandals arrived damaged and unwearable! I returned sandals and got a partial refund! They still charged me postage costs even though it was their fault. My time and energy having to repack them and go to post office through no fault of my own… to still be charged for postage. Avoid this Company…”

Helpful Report

Posted 6 months ago

Kindly be informed that we conduct a comprehensive quality inspection before dispatching every order. We have received the return and have finalized the inspection process. A full refund has been processed on our part and should have been credited by now. We have also communicated this information to the customer. We encourage our customers to refrain from submitting false and irrelevant feedback.

Posted 6 months ago

“Tried to call on given number but mailbox full and call hung up. I need help with order and sizing please”

Helpful Report

Posted 7 months ago

Hello Rosalind, We apologize for any inconvenience. However, we are pleased to speak with you directly and assist with your return request. If you need any further assistance with your order, our phone lines are open from 8 AM to 5 PM, Monday to Friday, and are closed on weekends. Our lines are always active during business hours, and we strive to assist all our customers promptly. Thank you, Legend Footwear

Posted 7 months ago

“I returned a pair of shoes that were too large and was charged $50 for the return. The shoes had never been warm and were returned in the EXACT packaging they had been shipped to me. This frankly is outrageous.”

Helpful Report

Posted 8 months ago

The customer has returned an item that shows signs of wear. This goes against our return policy, so we had to apply a restocking fee since we cannot sell the item as new. Customers are welcome to try on items on a clean carpet to check the fit of the shoes, as long as it is done without causing any damage. We have already provided the customer with images of the worn item.

Posted 8 months ago

“asked for a size 8 and a size 5 came. shoes were advertised with a matte finish, they came shiny.”

Helpful Report

Posted 9 months ago

“Painful and not the same as we thought . Arahi 6 feels like arahi 7 i biught was suppose to be same as old one”

Helpful Report

Posted 10 months ago

“Pikolinos loafers 38 size run to large!”

Helpful Report

Posted 10 months ago

“They sent me the wrong shoes and have so far refused to give me a refund. So upset. This is going to ruin things for a very important day for me. I am honestly in disbelief a company can act this way.”

Helpful Report

Posted 10 months ago

“This is my first and last order. Legend sent me the wrong shoes and I have had to jump through numerous hoops to get my return authorized for a refund. Your customer service is terrible and I'm beginning to think Legend has no intention of giving me a refund for your mistake. My cancer treatment isn't this complicated.”

Helpful Report

Posted 10 months ago

Hello Victoria, Quality is our top priority. Each item undergoes a thorough inspection before dispatch to ensure accurate orders. In the rare event of a complaint about receiving incorrect footwear, our customer service diligently investigates with requested images and CCTV footage. Upon investigation, it was found that the reported model isn't part of our inventory. Nevertheless, we've issued a prepaid label for returns and offered a full refund. We encourage customers to reach out to us directly before making any assumptions, ensuring swift resolution and maintaining transparency in all transactions.

Posted 10 months ago

“Boots arrived in such poor condition I believed they were fake. I took them to HD who confirmed the are authentic, but brought in bulk from stock witch failed quality control. HD were speechless that I was charged more than RRP for defected goods. They are misshapen, covered in glue, stitching messy the sole bigger than the mood itself. Absolute disaster! Needless to being sold as safley boots, despite failing to pass standards is pretty dam shocking! HD confirmed they do not distribute their offical gear to any company within the UK.”

Helpful Report

Posted 1 year ago

We've been selling brand new, pristine condition footwear since 1992, across various marketplaces, with over 200,000 positive feedbacks. Each product undergoes rigorous quality control before dispatch. We source directly from the brand and are authorized sellers, listed officially on marketplaces. We've provided a prepaid label for a free refund. The alleged quality issues do not align with our standards, and we assure you this is not representative of how the boots were sent. It's a false allegation imposed on us.

Posted 1 year ago

“I placed an order a month ago, and the speed of delivery was impressive - it took only three days. The only problem is that the parcel wasn't delivered to my address. So a month on, I still have no shoes or compensation. Royal Mail are apparently investigating it, but given the lack of communication or any updates from either Royal Mail or Legend Footwear + the amount of time it is taking, this whole experience has been extremely frustrating. Legend Footwear used to be the first place I would look for new shoes. Not any more.”

Helpful Report

Posted 1 year ago

We understand that the buyer is disputing that the package was received, however have filed a claim with the courier company. We understand that this may be frustrating, but we are unable to process a refund for the order until we have any outcome for the claim. We advise customers that if they have any concerns with their order, they can reach out to our customer service team for assistance.

Posted 1 year ago

“Ordered next day delivery on Tuesday, told it would arrive Friday, then Monday...still not here.”

Helpful Report

Posted 1 year ago

We understand that the buyer is stating that the package has not been delivered yet, we have filed a claim with the courier company. We understand that this may be frustrating, but we are unable to process a refund for the order until we have any outcome for the claim. Once we get the outcome, we will promptly initiate further steps to resolve the issue. We advise customers that if they have any concerns with their order, they can reach out to our customer service team for assistance.

Posted 1 year ago

“Shoes sent not good standard!”

Helpful Report

Posted 1 year ago

We want to assure you that every product undergoes a thorough inspection before it is sent out from our warehouse. We kindly requested the customer to provide us with images showing the issue, but unfortunately, they had already returned the product. However, we have promptly refunded the customer.

Posted 1 year ago

“It was some time before I took my new boots out in the wet, so I only found that they had somehow missed their waterproof coating after the 30 day return period. It's hard to understand how this could happen - are they seconds or fakes? Legend claimed, obviously wrongly, that the warranty only applied if bought direct from Keen. Keen say Legend should deal with it. The distributor just passes the buck. I'm stuck in the middle. I hope neither Legend or Keen will expect me to ever deal with them again!”

Helpful Report

Posted 1 year ago

Hi James! We greatly appreciate you taking the time to share your positive purchasing experience. It brings us immense joy to learn that our service has successfully met your expectations. We sincerely apologize for the delay in delivery and have promptly escalated the matter to Royal Mail for a thorough investigation. Rest assured, our team is fully committed to delivering the finest customer experience possible. Thank you once more for choosing us, and we extend our apologies for any inconvenience caused. We look forward to serving you again in the future.

Posted 1 year ago

Legend Footwear is rated 4.9 based on 6,202 reviews