Legend Footwear Reviews

Name: Legend Footwear
Address: Legend Footwear, Unit 10B, Lyon Way, London, UB6 0BN, United Kingdom, Legend Footwear, Unit 10B, Lyon Way, London, UB6 0BN, United Kingdom, London
Rating: 4.91

4.9 Rating 6,202 Reviews

98 %

of reviewers recommend Legend Footwear

4.9

Based on 6,202 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Legend Footwear:

At Legend Footwear, our legacy spans over three decades, catering to fashion enthusiasts with premium, branded footwear. Established in 1992, we've curated a selection of 100% authentic products from over 100 globally renowned brands such as Dr. Martens, Birkenstock, UGG, Nike, and more.

Recognizing the challenges of online shopping, we've been successfully operating in the digital realm for the past 15 years, amassing over 200,000 positive feedbacks. Our dedicated customer support team is committed to assisting you at every stage of your journey, from placing your order to ensuring a seamless delivery experience.

We take pride in our swift shipping, dispatching every order within 24 hours and conducting thorough inspections to guarantee impeccable quality. Our commitment to delivering an unparalleled shopping experience extends beyond DE, UK, and US, as we now also have dedicated websites for the US and UK markets.

At Legend Footwear, customer satisfaction is paramount. We assure the authenticity and excellence of each product we offer. Discover the Legend Footwear difference, where quality and customer delight take precedence.

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Legend Footwear 5 star review on 25th January 2025

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a company your service was excellent, as for the boots, well that's a different matter! Far too small and I always get size 9. Also the quality control is poor as one of the boots has a fault were the rubber rand meets the leather upper.”

Helpful Report

Posted 2 years ago

We have quality inspection before dispatching each order wherein no issues were found. Also, we have requested images from the customer for further inspection which we have yet not received. The fitting of each footwear differs from brand to brand & even sometimes the same size from two different brands does not fit the same. However, we have provided free prepaid return label to return the footwear for a refund to the customer.

Posted 2 years ago

“Hi. The boots I've ordered have came with marks on boots. I'd like a refund as I have purchased the same boots elsewhere now. Please can you send me details on how best to return them. Thank you. Amanda.”

Helpful Report

Posted 2 years ago

We do a thorough quality check before dispatching any item. We request the customer to check their inbox to find the return label along with the instructions. We shall refund once we receive the item post inspection. Please contact us if you require any assistance with your return before leaving a feedback, we are more than happy to help.

Posted 2 years ago

“Your staff are brilliant, your systems need work and cause problems, I had to call the staff for help several times. At least once they could not find my order initially, think I found several bugs for you. I hope they are sorted quickly.”

Helpful Report

Posted 2 years ago

Initially, the customer provided us with incorrect order information and we were unable to find their order details in our system. Later we were able to find the order after we requested the buyer to send us an email with the order details and they forwarded the order confirmation email. We advise buyers to provide us with the correct order information when they contact our customer support team so it's easier and quicker to assist.

Posted 2 years ago

“Expensive but not in stock elsewhere. Arrived promptly, in good condition.”

Helpful Report

Posted 2 years ago

“Service was good, however product was poor causing severe back pain, strange for a quality saucony shoe.”

Helpful Report

Posted 2 years ago

“a bit too wide at velcro fastenomng point”

Helpful Report

Posted 2 years ago

“Quick service but slightly different size supplied to that ordered”

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Posted 2 years ago

“Thank you”

Helpful Report

Posted 3 years ago

“Great value and product, but delivery was very slow. I understand the need for new covid procedures which take longer, but I only got an update when I eventually chased up my order.”

Helpful Report

Posted 4 years ago

Order was dispatched on 31st December Thursday and the courier only accepted the shipment on 4th January which is a Monday. The courier does not process and y shipments on Public Holidays and weekends. The shipment was delivered to the buyer on 6th January. All our standard shipments within the UK are delivered within 2-3 working days. If you have any query regarding the shipment please contact us on the following email address: Sales@legendfootwear.co.uk

Posted 4 years ago

“Product is good, but I'm really annoyed with the delivery. Legend Footwear didn't pass on my full address to the courier. It delayed the delivery and required a few phone calls to sort out. I wouldn't be too bothered if delivery was free, but I paid for it... probably won't be ordering again”

Helpful Report

Posted 5 years ago

We provided the courier company with the same, full address which the customer provided upon placing the order. The parcel was despatched on 18 November 2019 and a few days later we were informed by the courier company that the phone number is needed in order to deliver the parcel. We emailed the customer and asked them for the required information since they haven't provided any contact number. The customer said they were already in touch with the courier and provided missing details. As per the tracking details, we can see that the parcel was delivered on 25 November 2019.

Posted 5 years ago

“Just the most amazing customer service. Fast response to email queries, items dispatched and delivered quickly, refunds promptly processed (nothing wrong with the shoes, they just didn’t fit unfortunately), couldn’t ask for more. Lovely to deal with a company that runs like a well oiled machine. I highly recommend Legend, and will definitely shop with them again. Thank you!”

Helpful Report

Posted 5 years ago

“Fast shipping, this was good. I liked the discount. I received a notification that my card was used twice, why? Was it mistake of the bank? I would appreciate cheaper shipping next time.”

Helpful Report

Posted 6 years ago

The customer had only one order with us. We checked our system and we noticed that we only received the payment once. We advised the customer to check this transaction with PayPal. The customer got back to us and confirmed that their bank sent a wrong notification and everything is cleared now.

Posted 5 years ago

“They have a nice fashonable range of shoes”

Helpful Report

Posted 7 years ago

“I had expected a soft calves leather shoe but received hi shine hard leather, disappointing.”

Helpful Report

Posted 7 years ago

It is unfortunate that the shoes did not meet the customers’ expectations but we dispatched the same item as advertised – hi shine hard leather. We advise our customers to contact us if they have any question relating any product we sell as we are always willing to help. We double check each and every order from our website to ensure any item being shipped from our warehouse is exactly the same as the product advertised online. We offer free returns for all UK customers so any customer who is unhappy with their purchase can return their item to us using our pre-paid label.

Posted 6 years ago

Legend Footwear is rated 4.9 based on 6,202 reviews