“I am trying to return two items. The online returns booking does not work, they have not replied to my email and I cannot get through on the phone. Lovely products but poor communication. I am now outside the 14 days and cannot get a response!”
“I placed an order, however I forgot to add my student discount on as I was in a hurry. I emailed and I have been refunded my student discount amount within 3 days of my order. The team were so helpful. I’ll definitely order from this company again. Thank you!!”
“Lavish Alice was very helpful and supportive of me. Due to grievance I had gone over the returns date. After contacting the team, they were able to make sure that I could still receive a refund, and sent their condolences.”
“My request to have my return processed was taken care of in a matter of minutes, very impressed with the speedy replies of the customer service team.”
“Absolutely amazing service, arranged for an exchange and started to worry I wouldn't get the dress in time. Contacted the company and they have sent the item straight away. This is my first time using this company. So so helpful.”
“Ordered 2 dresses and both fit perfect they are stunning and i cant wait for an occasion to wear them.. this us the first time iv ordered from Lavish Alice and definitely be ordering again ..”
“Lavish Alice has the best customer service available companied with the best clothes. Each time i order you get value for money and a statement piece that will make you feel and look wonderfull. If there is however something wrong, a mistake, defect or anything. You can always contact customer service and they will do their best to assist you in the best way possible. Thus far i only have possitive things to say about this lovely brand. I each time wish i could buy everything from the new collections and each time find something tailored to my needs. With love from Belgium. xoxo Bo”
