“I had issue about returned items and my refund. As soon as I contacted Lavish Alice regarding my returned items , they were fast and efficient to get my refund sorted as soon as possible I just needed to confirm my order numbers and attach proof of return .. I have full confidence in Lavish Alice and would have no hesitation in ordering from them in future, and no worries if I returned items in getting my full refund . 5star customer service đâ︔
“Fantastic customer service! Ordered two beautiful dresses from lavish Alice both were true to size and of a high quality. Unfortunately I had to return the first dress but only because it was too long. I received my refund promptly and was kept updated throughout. I got so many compliments on the dress I wore for a wedding. Will definitely be ordering again.”
“They took a while to process my refund but thatâs my fault because I shouldâve checked the returns policy. Amanda was very helpful and got the refund processed for me early. She even offered a gift card with an extra ÂŁ30 as a courtesy instead. Overall, the dress I received was beautiful and the service was great.”
“Still waiting for a refund for an item which was returned using a specific Royal Mail return service provided by the company. When I chased this up was told without me providing my tracking number they are unable to locate my return which had the original packaging and invoice inserted! (With all my personal and order details on) I am absolutely bewildered as to how they can do this to customers! I am now ÂŁ50 down and wondering how many other customers they have done this to! Apalling!”
“Please believe reviews below. DO NOT PURCHASE FROM LAVISH ALICE... U purchased 2 dresses in November, sent them back, 1 month later I'm still waiting for my refund, worse company to purchase from, they are scammers. I have sent emails after emails, still no response. Ladies spend your money elsewhere.”
“Absolutely appalling customer service! Firstly I never even received a confirmation of my order so had to proactively chase daily for updates, then when I wanted to return the item that caused more waiting for them to reply and finally after returning the item it took nearly 2 months, yes TWO months to receive my refund which I had to chase daily for!! Once I was refunded I just got an automated text message, no one from customer service even had the decency to reply to any of my emails! Absolutely shocking”
“I canât believe I ordered from this thriving company. They do not give refunds. They have ÂŁ400 worth of my money in refunded dresses that were not fitting me well so I returned and now I canât get a refund apparently they are âextremely busy.â
Extremely busy probably attending court for all the people they steal from.
Do not buy from this place itâs a scam.”
“They are horrible! Do not shop from them! Order a dress and never receive it . Emailed them multiple times and they keep says it was delivered. I live in my apartment for many years and never had this problem before . I have parcel room and Iâll get the txt message with secure code to pick up my parcel. I kept explain to them but they did not take any action. They refused to refund me or resending me the dress! Horrible! DO NOT SHOP”
“âŚ
Ordered a jumpsuit for a wedding and it came in a wrong size ( instead of Uk 8 they send me Uk14 ) I didnât get much help from them even it wasnât my fault!!
Had to chase them for a while finally send back my jumpsuit hopefully will be no problem with my refund! Iâll get it different way if I have to..
Order number 216591”
“Still waiting for my refund.
They are quick to take your money but don't want to give your money back.
After i paid 8 pounds to return
I will take this company to court if I dont get my ÂŁ80 back
Thieves”
“Bought from them for the first time. Didnât like how it fit me so decided to return it. First of all they made me pay for returns but I thought, sure itâs a small company, so I understand. Then they took 2+ weeks to process my refund. When they finally processed it, they only returned the blazer and tried to claim I didnât send back the trousers. They told me the parcel doesnât look tampered with and the weight was only the weight of one item (400g on the dot is what they quoted). I found my return receipt (thank God!) which stated it was 1,390g that I sent back (keep in mind the packaging was just plastic). So they Tryina tell me the trousers alone were nearly 1,000g ? Anyways they tried to scare me into getting my money back from the post office and not from them. And weâre so rude throughout the whole thing, had me feeling like I was a liar and a thief. Disgusting experience will never buy from them again.”
“RecibĂ un vestido defectuoso. Cuando hice la devoluciĂłn pretendĂan que pagase los gastos de envĂo. Tuve que reclamar para que me dieran el envĂo gratuito. Hice el envĂo del vestido defectuoso el dĂa 6 de mayo y hoy, a dĂa 16 de junio, todavia no me han devuelto mi dinero.
Hoy en dĂa esto es inconcebible. Debe ser la unica pĂĄgina on line que tarda tanto en devolverte el dinero.”
“Absolute disgusting service and company! I returned an item and still waiting for a refund 5 weeks later! They will take your money! Scam! Avoid!
Amanda just fobs your offf with excuses and doesnât resolve anything - shocking!”
