“Had an issue with an order. Amanda sorted this very promptly. Very impressed with the customer service from Lavish Alice and will definitely be ordering again. Many Thanks.”
“I had ordered a dress and it didn’t realise the shipping date was after I needed the dress. After talking to Amanda from the customer services team she was very helpful and managed to find the dress I wanted and got it shipped straight away.”
“Good Afternoon!
My name is Natalie Affleck, I Have brought a fair phew pieces from you, the quality, service and communication is great, I love the colors, also all the different styles and colors and it suited to every body shape, Also my body height as well I am a tall girl which is great because see all these lovely dresses in company's but when you our tall look like Minnie dress, My best friend Lucy brought her Ascot dress she looked stunning. Amazing brand and Amazing stuff will be buying plenty more things
Natalie Affleck x x x”
“Iam very impressed with Lavish Alice customer service worker Amanda. She resolved a issue I had quickly. 5 star customer service! I shall be purchasing again.”
“I had a mix-up with the post office and it affected my returns, Sam Morse was so helpful. Really prompt responses and went above and beyond to help - thank you so much!”
“I placed an order at the end of April, one of the items was damaged (stained) on arrival and I was offered a 40% refund to pay to get it cleaned, which was a lovely gesture! Unfortunately, the discount was applied to one of the items that I actually returned instead of a full refund and now, a month and a half later I am still waiting for a full refund for the dress I returned and the 40% discount that was offered. I have sent multiple emails explaining the situation and given my number so someone from Lavish Alice can call me to discuss, as clearly they do not understand what has gone wrong however no one has bothered to call. I don't normally leave negative reviews as I would prefer to deal with the company directly however on this occasion, as this has still not been dealt with I am hoping this may help to resolve the issue, finally.”
Hi Hannah,
Sincere apologies for the inconvenience caused.
Please can you confirm the order number so we can get this resolved for you.
Best wishes
Customer Care Team
“Great customer service. When my discount code wasn't working they sent me a new one with an additional 10%. And when I refunded the items because they didn't fit, they were speedy at helping me with a refunds query.”
“Although I initially had difficulty get through via the portal, I telephoned the contact number and left a message for a call back and Amanda at lavish Alice called me back and resolved all my issues super efficiently and effectively, really great customer service, thank you Amanda. Note to everyone , when you telephone , wait for answerphone and leave your name and number , you will 100% get a call back and resolve your enquiry.”
