“I have ordered lots of dresses from lavish alice before and always love the quality and fit. I had an issue with the most recent dress i recieved and they solved it within 24 hours of me emailing - really impressed and will definitely buy again.”
“I have purchase some stunning outfits for my cruise earlier this year & had so many compliments about them too! The latest service has been excellent. The returns procure now is much better than before & the response to any query etc is super quick & has been resolved & handled fantastically.
Thank you Lavish Alice”
“Amazing and genuine customer service! Amanda very quickly answered my questions and solved any concerns. Caring customer service and beautiful dresses! Will definitely be ordering from here again.”
“I recently ordered a couple of outfits and returned one and found the whole returns process brilliant! It was simple to log on and print out the postage label which comes with a tracking number, thank goodness as I didn't get proof of purchase.
I received confirmation that my return request had been received and then a few days later that the item had been received and a refund issued. Simple”
“Unfortunately i had to return the dresses as they did not suit me "sadly" They are quality items .I did have a little problem logging on the returns page but this was simply sorted via their contact email .It was a very straight forward process with their customer service ...Thank you .x”
“I am yet to refund my item yet but I know the process is an easy one. I wanted to comment on how quickly I got a response to my questions regarding my order that has yet to be delivered. Amanda responded immediately with accurate responses.
Thank you so much.”
“Although my dress which I paid for 1 day shipping on did not arrive until over a week later my overall customer service experience was top notch. From the moment I reached out about the issue Amanda took care of it every step of the way keeping me posted and more importantly she truly made me feel like she cared.”
“Really happy with the customer service from this company, emails were replied to very quickly and customer service couldn’t be more helpful. Dress I ordered was beautiful, lovely colour and very good fabric. Will definitely be ordering again.”
“I simply love the unique styles and super quality of clothing that Lavish Alice offers. Their aftercare service is second to none as every effort is given to ensure complete customer satisfaction. They are extremely user friendly and eager to help and rectify any problems. Recently, Amanda dealt with a query I had; she was prompt, efficient, courteous and very respectful. I shop at Lavish Alice with full confidence in both their excellent products and superb customer service.”
“Lavish Alice’s customer care team (Amanda especially) provide about outstanding example for what customer care should be.
Not only do they reply in a timely manner, nothing is to much trouble for them -although there was a slight issue with my order it was more than rectified with minimal effort on my part.
I honestly can’t thank them enough!”
