“I order quite a lot from Lavish Alice and i've only experienced excellent customer service. Amanda who dealt with my query regarding returns has been amazing, extremely helpful and along with her speedy responses she has really gone the extra mile to help resolve my query. Thank you and I will be ordering again very soon xx”
“Lavish Alice provides great customer service and high quality outfits! I received my dresses within 24 hours and I was able to exchange an item within 48 hours. I have not experienced such a quick turnaround with any other online clothing company. The dress I ordered is beautiful, the material is thick and of high quality. I would definitely recommend Lavish Alice to my friends.”
“I love this company, the dresses are such good quality and their customer service is second to none. I had a small issue with one of my orders and Amanda took care of everything for me, so quick and helpful! I keep coming back to companys that take such pride in helping their customers.”
“Amazing customer service from the Lavish Alice team again! When applying my discount code at checkout it seemed the code was accepting it. A member of staff immediately added it on within a short timeframe when I had contacted them :)
I always buy my dresses from Lavish Alice for any occasion as the fit and the quality is fantastic and true to size!”
“I have been battling with health issues which rendered me incapable of doing most things including returning two of the dresses l bought within the time scale. I was worried as to whether Lavish Alice will accept my return. I was overjoyed when they did. I’m so grateful. I am a regular customer and l will continue to patronise and also keep introducing Lavish Alice to friends and family.”
“So i had ordered a few dresses and i really wanted to keep one of them. Shortly after i ordered they go on a significant sale and i asked the customer service if i could pay the current sale price as returning back and forth would be too expensive. Their customer service, Tarek especially was super helpful and made sure i could pay the current sale price for the dress. I will for sure shop there in the future”
“I bought a blazer dress for my daughter, I was worried it would not arrive in time but Customer Service responded straight away and confirmed it was out for delivery. Sure enough, it actually arrived an hour later. The product looks just like it is portrayed on the model, unlike some companies, where the quality does not look the same when the package arrives. I would definitely purchase from Lavish Alice again.”
“Amanda from their customer service team was a fantastic help with getting me my refund/exchange. She responded to me quickly and answered all of my questions.”
“I ordered a dress for Christmas 21/11/22, still not arrived :( I have emailed customer care several times chasing this. The customer care team - Amanda Harrison has been exceptional trying to resolve the issue and has gone to great lengths to satisfy me as a disappointed customer. I cannot fault her, so helpful and patient. Its a shame the dispatching of items is not as efficient. I am still holding out for the dress as I know from past experience of LA products it will be of excellent quality and always a good fit. Keeping my fingers crossed the dress arrives for new years eve.”
“I just love Lavish Alice. The products are such good quality and so beautiful, I can always find something on the website that I love for any occasion.
Prompt delivery and excellent customer service, whenever I have needed to contact them the team have been quick to respond, professional and very helpful.
Very happy customer”
