Laughing Hens Reviews

Name: Laughing Hens
Address: The Croft StablesStation LaneGreat BarrowCheshire, Chester
Rating: 4.71

4.7 Rating 9,080 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 9,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 9th March 2025

Emily Durows

Laughing Hens 5 star review on 8th March 2025

Rebecca Kemmer

983

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Photos of yarn colour are slightly misleading. Better photography is needed.”

Helpful Report

Posted 6 days ago

“I placed my order on January 4, 2025. Was shipped on January 13th. I haven't received my item yet. I made a refund request on February 24th with customer service. I haven't received a refund either.”

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Posted 6 days ago

“Sorry to be so negative, but it was a very disappointing delivery for me”

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Posted 1 week ago

“Lovely yarns, but dispatch took over a week for both orders placed, customer service would take 2+ weeks to get back and if you want a refund after sending anything back you have to fight for it!”

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Posted 3 weeks ago

“Deutsche Webseite, versendet aber aus UK, was zu langen Lieferzeiten führt. Paket wurde erst versendet, nachdem nach über einer Woche nichts passiert ist. Bei der Rückgabe von Artikeln dauert Bearbeitung und Erstattung sehr lange - Support reagiert auf Nachrichten diesbezüglich nicht.”

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Posted 1 month ago

“I ordered and paid for yarn. I waited weeks and weeks for delivery (which never came). Then I get an email saying they received my returned order. Terrible service.”

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Posted 1 month ago

Hello, Thank you for your feedback. I can see from our system your order was returned to us by customs therefore a refund was issued. We would always recommend getiing in touch with us via email at sales@laughinghens.com or call us on 01829 740903 if your order does not arrive where we can look in to this for you. Kind regards Laughing hens

Posted 1 month ago

“Placed order (not cheap) received no communication, no confirmation, no ETA. NO response to three emails. Paid with PAYPAL, will now initiate a refund request through them.”

Helpful Report

Posted 1 month ago

“They that claim they ship orders in 2 working days, but what happens in 2 working days is that you receive a notification that the order is delayed. They take the money and after that they don't respond to emails, and their phone number doesn't work at all. The line drops. I requested cancellation and refund. This was the last time I placed an order with them. Offering this type of service in 2025 is abysmal.”

Helpful Report

Posted 1 month ago

“You dont process orders you simply take the money and don't reply to emails”

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Posted 1 month ago

“I would like to write a review but I still haven't received my order yet. Our Canadian postal service was on strike for a while but they have been back to work for at least 3 weeks and my order from you folks still hasn't arrived. Hope it arrives soon!!”

Helpful Report

Posted 2 months ago

“I placed my order at the end of November. I have yet to receive my order. I understand it was delayed because of a postal strike here in Canada, however, it ended over 2 weeks ago. I have reached out twice to find out where my order is, but have yet to receive a response.”

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Posted 2 months ago

“It takes forever for them to ship the order.”

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Posted 3 months ago

Hello, Apologies we have been extremely busy with our Black Friday sale. We have sent emails to customers notifying them of this. If you email us at sales@laughinghens.com we can look in to this for you. Kind regards Laughing hens

Posted 3 months ago

“Poor postal handling. You have resendt my orders twice the last two months, because I did not receive my items.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. Once an order has been processed and leaves our warehouse we have little to no control over how long it takes for the couriers to deliver. As soon as your order is shipped you receive an email that contains the tracking details to allow you to track your parcel. I can see we have resent both of your orders out again. If you have not received them, please get in touch with us at sales@laughinghens.com Kind regards Laughing hens

Posted 3 months ago

“I never received my purchase. Waste of money!”

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Posted 4 months ago

Hello, Thank you for your feedback. I can see from our system that your parcel was returned to us by customs. This is something that does not happen very often. Because of this a full refund was issued on the 22/10 please check your records. Kind regards Laughing hens

Posted 4 months ago

“Terrible experience. Ordered a PDF pattern but did not receive any confirmation or instructions to download it (payment was taken from my account). Contacted Laughing Hens Customer Service but they never replied.”

Helpful Report

Posted 6 months ago

Hello, Apologies you had trouble downloading your pattern. I can see you emailed us on the 17/08 saying you had not received the email to download the pattern, we emailed you back on the 17/08 saying we had forwarded the original email to you again and the link was in the email to download you pattern. If you have still not received this please get in touch with us at sales@laughinghens.com where we can sort this for you Kind regards Laughing hens

Posted 6 months ago

“Their customers service sucks. The issue has not been resolved!! I sill don't have the yarn You know I didn't receive the package. yes you refuse to send me a replacement”

Helpful Report

Posted 7 months ago

Hello, I can see from our email conversations that the delivery address was inputted incorrectly and the courier were unable to identify your address to be able to deliver and that it would be sent back to us. We emailed you in regards to this and you gave us a correct delivery address. We informed you that as soon as we received the parcel back here it would be sent back out to you. It was sent back out to you on the 23/07 via Royal Mail the tracking number is as follows LG407848295GB Kind regards Laughing hens

Posted 7 months ago

“Ive bought from you for years. Your website said i was collecting points. Maybe sometime in the past. However even though i passed the limit for a gift it was never sent. A nasty trick of yours. But you do have a good selection of wool and colours.”

Helpful Report

Posted 10 months ago

Hello, If a customer sets up an account with ourselves they collect points every time they order, once they receive 5 points this is equivalent to 10% off their next order. This is only valid on their account for a year, we do not send out free gifts. Kind regards Laughing hens

Posted 10 months ago

“Product not received”

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Posted 11 months ago

Hello, I have received an email from yourself this morning which i have replied to. The tracking is not showing anything so i can only assume that it has got lost, if you would like to get in touch with us at sales@laughinghens.com we will be happy to resend the parcel or issue a refund. Kind regards Laughing hens

Posted 11 months ago

“I have sent five emails...no answer. I ordered on Feb. 23 and was billed that day. Still waiting.”

Helpful Report

Posted 11 months ago

Hello Judith, We received an email from you on the 23rd of February stating you wished to amend you order, we emailed back on the 23rd to say we were unable to do that and that we would cancel and refund your order so you could place a new order. We have received several emails from yourself which we have replied to unfortunately it seems you are not receiving them, your order was cancelled and refunded on the 23rd please do check your records. Apologies for the inconvinience Kind regards Laughing hens

Posted 11 months ago

“I ordered Rowan felted tweed on February 24, 2024 and was billed the same day. It has been 3 weeks and I have received neither the yarn nor a shipping notice. E-mails inquiring about the order have not been answered. Although I have ordered from Laughing Hens in the past and received good service, the current situation is worrisome for me and reflects poorly on this company.”

Helpful Report

Posted 11 months ago

Hello Mary, We received your order, however we only had mixed dyelots i did email you in regards to this but heard nothing back, i have had multiple emails from you this week which i have replied to. As we were unable to get the yarn from our supplier a full refund was issued on the 12/03 please check your records. Apologies for the inconvinience Kind regards Laughing Hens

Posted 11 months ago

Laughing Hens is rated 4.7 based on 9,080 reviews