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Laughing Hens Reviews

4.7 Rating 8,862 Reviews
93 %
of reviewers recommend Laughing Hens
Company Reviews Product Reviews
3,184
 Metrics Info
4.7
Based on 8,862 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Laughing Hens Reviews

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Brenda DeBernardi
Verified Buyer
“I placed my order. had confirmation and an email when sent, therefore was kept informed as to my order. I only had a short time to twiddle my thumbs. Tracking is a great invention. Thank you Brenda DeBernardi in sunny Echuca.”
Helpful Report
Posted 1 year ago
Mary S
Verified Buyer
“Pleased to have found you in the UK, this size needle was not available in the US. They are just what I wanted and they work great. Shipping was quite fast, I was surprised and delighted. Thank you.”
Helpful Report
Posted 1 year ago
Peggy Wegner
Verified Buyer
“My order was both accurate and prompt. Quickly able to get started on my project.”
Helpful Report
Posted 1 year ago
Jan Seymour
Verified Buyer
“Prompt delivery. Good price”
Helpful Report
Posted 1 year ago
Margaret Lockhart
Verified Buyer
“Very good service”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Hi, I found the website easy to use. I got the pattern and wool in good time. However, I was disappointed that I had to pay extra vat because the parcel was coming into Ireland. Other UK sites that I use, always let me know that if I go over a certain payment, the parcel will be charged extra vat by the Irish revenue. This has made me rethink buying from your website. Regards Jane”
Helpful Report
Posted 1 year ago
David E Olson
Verified Buyer
“I’m a three time return customer and I love the baby yarn you offer but I’m a bit hesitant to reorder with how my package arrived to USA this last time. You packaged 14 skeins of yarn in a paper sack that somewhere along the trip had a 10 inch rip in it. Please see pictures I’ve enclosed. I look forward to hearing from you about quality control. Thank you, Paula Olson.”
Helpful Report
Posted 1 year ago
Hello, Thank you for your review Apologies your parcel has arrived damaged, we would never send a parcel out like that and can only think this has happened during transit We have recently made the decision to switch from plastic to these eco friendly bags which have been chosen by us for various reasons such as they are 100% recyclable, 100% biodegradable they are also plastic free and planet friendly. We are keeping a record of any feedback we get from customers regarding the packaging, so we do appreciate your comments. Hopefully your experience of damaged packaging is a one off. Kind regards Laughing Hens
Posted 1 year ago
Anonymous
Verified Buyer
“Orders always arrived quickly and service very good. Thank you.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“I got my yarn very quickly considering it’s coming from the UK to the US! And it’s great quality yarn!”
Helpful Report
Posted 1 year ago
Christine Barnes
Verified Buyer
“Great service - had the yarn I liked and the amount I needed. 👍🏻🇬🇧”
Laughing Hens 5 star review on 26th April 2023
Helpful Report
Posted 1 year ago
Olga Kyrychenko
Verified Buyer
“excellent quality yarn!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Will use this company again. Great choice of wool and yarns. Competitive prices,. Good delivery times.”
Helpful Report
Posted 1 year ago
Thérèse Belisle
Verified Buyer
“Very pleased with your services. Have not yet figured out what I want to use this yarn for. Also struggling with seasonal depression...”
Helpful Report
Posted 1 year ago
Susan P Glenn
Verified Buyer
“They stock beautiful wool, I'm currently knitting 70% wool socks, never have my feet been so warm! Their customer service is outstanding they will now be my first go to,Well done Laughing Hens”
Helpful Report
Posted 1 year ago
JUDY THOMAS
Verified Buyer
“I bought the wrong product thought I was buy bamboo needles my mistake and cost to much to send back”
Helpful Report
Posted 1 year ago
Ann Brand
Verified Buyer
“The colour of this yarn differed vastly from the website photo and the colour name of almond. I wrote and received a reply as follows. Sorry, the reply has copied first. I never received my promised 10% discount refund. Thank you for your email, I can see there is a difference in the yarn colour from the image on our website to the image you have sent us, I can only apologise for this, unfortunately we are only able to use images that our supplier supplies us with. I have added the 10% to your new order for the cream and have refunded the difference back to you, as soon as we receive the almond back we will issue a refund. Apologies again for this. Kind regards Amanda Customer Service Advisor www.laughinghens.com Laughing Hens The Croft Stables, Station Lane, Great Barrow Cheshire, CH3 7JN Office + 44 (0) 1829 740903 From: ANN McKEAN Sent: 23 March 2023 18:16 To: Sales - Laughing Hens Subject: Order number Dear Sir/ Madam, I have attached two photos of the same yarn one from your website and one taken today with the yarn on my windowsill. You can see that the colour is quite different in both photos. I would add that I think my photo looks lighter than the actual yarn. The difference in colour between your website photo and the yarn is vast. I am returning the yarn and phoned to ask for a replacement. I was told this service is not available to do a return and reorder. I have reordered the yarn in cream however I could not use the 10% discount for being a new customer. I think the almond yarn is more of a camel or sand shade rather than an almond. As a new customer I am disappointed. Thanks for your attention to this matter. Ann”
Helpful Report
Posted 1 year ago
Claudine Azoulay
Verified Buyer
“Excellent service. I received the yarn very fast even if I live in Canada. Merci pour le service hors pair.”
Helpful Report
Posted 1 year ago
Laura Swithenbank
Verified Buyer
“Good range of my favourite needles at a competitive price. Quick to dispatch and ship so I got knitting right away!”
Helpful Report
Posted 1 year ago
Jamie Bartell
Verified Buyer
“Wonderful, had exactly what a needed. Great prices. No one in US had it so I was very excited that they did so I could finish my sweater”
Laughing Hens 5 star review on 20th April 2023
Helpful Report
Posted 1 year ago
Yee Chien Chang-Webb
Verified Buyer
“Super fast delivery, beautiful yarn”
Helpful Report
Posted 1 year ago
Laughing Hens is rated 4.7 based on 8,862 reviews
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