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Laughing Hens Reviews

4.7 Rating 8,863 Reviews
93 %
of reviewers recommend Laughing Hens
Company Reviews Product Reviews
3,184
 Metrics Info
4.7
Based on 8,863 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Laughing Hens Reviews

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Mrs H P Farquharson
Verified Buyer
“Great company to deal with, cheerful and prompt.”
Laughing Hens 5 star review on 9th February 2022
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Great service and I found the wool I was looking for.”
Helpful Report
Posted 2 years ago
Vi Thi Tuong Nguyen
Verified Buyer
“In general, I am very satisfied with the customer service provided. However, I have 1 major complaint which is: my order had a partial cancellation where 4 skeins of yarn were NOT available to ship. So your office emailed me a refund and continued to ship the rest of that order. I wish that you had first let me know that some of the items I wanted were not available and then I (the CUSTOMER) should be given a choice as to whether I wanted to cancel the entire order or just ship whatever available. Instead, you shipped me the rest of the order without some of items. This put me on a VERY DIFFICULT situation. That’s because now I have only some items instead of ALL of the items needed to complete the project. So I now have to wait for a while until the items become available and order them again, which means that I would have to pay for shipping again. I did not appreciate how you handled my partial order. I am sure that I am not the first customer with this complaint. I sincerely hope that in the future, it would be honest and thoughtful of your company if you let your customers know of any problem with their orders and LET THE CUSTOMERS DECIDE whether they still want part of the order shipped or cancel the whole order. My second complaint is your website showed 4 skeins left of the yarn that I wanted and yet you emailed me saying that they were not available. After receiving your email, I checked your website again and it still showed 4 skeins available. I really think you need to do a better job at updating your website to avoid false information being displayed. Thank you for taking the time to review my comments.”
Helpful Report
Posted 2 years ago
Tabby Cole
Verified Buyer
“Bought the Drops Kid Silk in a beautiful dark green colour. This is a mohair/silk blend. It is so lovely to work with. I'm doing a crochet project and really enjoying this wool.”
Helpful Report
Posted 2 years ago
Alyson Ritchie
Verified Buyer
“Excellent quality goods. Wide selection. Prompt service and friendly. What more could you ask for?”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Fast delivery and good price plus items in stock”
Helpful Report
Posted 2 years ago
Nadine Newham
Verified Buyer
“Order was dealt with really promptly. The yarn I ordered was delivered quickly/”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Great service. Quick delivery and exactly what I ordered.”
Helpful Report
Posted 2 years ago
Bridget Adkins
Verified Buyer
“Slower than expected delivery but did arrive !”
Helpful Report
Posted 2 years ago
Luisa Bonifacio
Verified Buyer
“I have not received anything yet!”
Helpful Report
Posted 2 years ago
Karen Stanton
Verified Buyer
“Great website and really good service.”
Helpful Report
Posted 2 years ago
Cat Johnson
Verified Buyer
“Great service. Very happy.”
Helpful Report
Posted 2 years ago
Ane Holm-Christensen
Verified Buyer
“Made a mistake regarding delivery, however they were quick to react and made sure I as a customer was not affected. Everybody makes mistakes and they handled it to perfection.”
Helpful Report
Posted 2 years ago
Karen Plotke
Verified Buyer
“Service is always fast dependable and reasonably priced”
Laughing Hens 5 star review on 3rd February 2022
Helpful Report
Posted 2 years ago
Ann Simpson
Verified Buyer
“Excellent service, order sent quickly and good quality. Pleasure to knit with this wool.”
Laughing Hens 5 star review on 30th January 2022
Helpful Report
Posted 2 years ago
Hazel Hiscock
Verified Buyer
“Fantastic service as always. Lovely yarn, I have just finished a pair of socks. Thank you Hazel”
Helpful Report
Posted 2 years ago
Tina K Burton
Verified Buyer
“Quick service”
Helpful Report
Posted 2 years ago
Natalie Harris
Verified Buyer
“Thank you for fast delivery, needles just as described .”
Helpful Report
Posted 2 years ago
Susan Purnell
Verified Buyer
“Neautiful yarn promptly delivered, great price, well packed, good colour, would recommend.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I had a delay on my order. Whenever I rang in, the person answering was very helpful and patient with me. I got a refund on some wool when I realised I had over-ordered - that was extremely straight forward, considering it was my error.”
Helpful Report
Posted 2 years ago
Laughing Hens is rated 4.7 based on 8,863 reviews
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