“Easy ordering experience, very useful info on website relating to sizing of their shoes/boots.
Packaged well in environmentally friendly packaging.
Really comfortable boots and will definitely be ordering more in the future.”
“I don’t often write reviews. However, I feel compelled to say how my newly purchased Anthracite Dinkleys have surprised me.
I expected good, but at the same time I expected it to take a while to appreciate them fully.
I expected them to be a bit tough to wear in, as I learned as a kid with traditional school shoes, and leather hiking boots 🥾 But honestly, they were fabulous as soon as I put them on my feet!
The leather felt buttery soft, the cushioned insoles and rubber outsole were just so comfy straight off the bat. No rubbing atall. Not only that, but being laced, you can wrap them up around your feet so they literally feel like a big warm hug 🤗 I love them.”
“Excellent customer service and a beautiful pair of shoes highly recommended, i always have had problems with getting high quality shoes in size 15,
It was said there shoes are a very big 14 so I tried a 14 and they are a real comfort fit I will not go anywhere else for shoes now !!”
“Robust and stylish boots. However, the laces have worn off after only 3 days of use, which is quite disappointing after spending 240 quid on a pair of high-quality boots...”
Thanks for your feedback, we appreciate your support.
We will be able to rectify this for you, and can send a free pair of replacement laces to you. Please email me on hello@lanxshoes.com with your order number and I an help you further.
Thanks, Alex
Customer Services Manager
“The most comfiest and hard wearing shoes I’ve ever had. I bought my first pair of Lanx after looking for a pair of good quality boots and within a matter of weeks I’d bought my second pair. After following the initial instructions they are extremely comfy, solid and perfect for any occasion. I have my eye on another pair and will probably end up with them too. The customer service is also excellent and very quick to respond. Also love that they are local!!”
“Marve, Josh and the Lanx Team
Fantastic customer service, great knowledge on shoes.
The boots (Bailey / Tan) are absolutely stunning and so comfortable.
I highly recommend Lanx, snd this won’t be my only pair. 5*’s”
“I have pretty much lost count of how many pairs of lanx boots and shoes I own.
The most recent pair, Grindleton in Brown and Tan have got some major compliments from random folk just walking about over the weekend.
The quality really is outstanding at the price point.
I wear my oldest pair to work on pretty much a daily basis - I work in a yard and they do get a hammering but they survive and look back to their best once cleaned and polished on a Sunday evening.
Waiting for the credits to load on my account so I can order more!”
“My husband got me a pair of Whalley in navy as I needed a pair of warm casual boots to wear in winter and OMG they are the most well made, warm and comfortable shoes I have ever owned. Fantastic handmade product! Highly recommended!”
“I have asked on fb but feel I could do with some reassurance.
Last year I bought a pair of size 4 dinkley bottle green. I'm still trying to break them in. At the moment I'm trying them with just thick socks. Inside they feel fine, but stairs and uphill do make them rub the heels. Would an insole make it better? Or if I buy another pair,should I go for a 3,5? Thinking of Langho. Very pleased with them otherwise.”
Thanks for your review Val.
Most of our footwear will fit snug on the first few wears. Our footwear is leather lined, which will take a bit of breaking in, however once broken in they will mold to your foot shape and allow for a very comfortable fit.
With regards to your shoes fitting quite tight, our official advice for this would be to persist on wearing them around the house / carpeted area with thick socks on initially. We advise this because whenever the shoes are worn outside then this would breach our returns policy, should you want to return the shoes (all information can be found here: https://lanxshoes.com/pages/returns-exchanges).
If they feel good length ways but snug width ways, then I would suggest that this is the correct dating for you, however if you feel that a 3.5UK would work better then it is worth a try. We offer free delivery and free returns so feel free to order a pair to try whenever the time is right.
Hopefully this helps.
“Without doubt the best boots I’ve ever owned ! Love them so much ! I’ve had DMs and Grensons and they knock spots off both ! Need another pair for my birthday 🤣”
“Many thanks to Alex and the customer service team for helping me with my Wilpshire difficulty in such a positive way. I have no issues with the quality and beauty of the shoes themselves!”
“I thought that the Grenson brogues which I bought 3 years ago were the most painful shoes that I had ever worn, that is until my Lanx arrived. The shoes themselves (Wilpshire in dark green) are beautiful. I also knew that the last was a D and that this would be on the narrow side for me, so I sized up to a 6 as per your suggestion.
I had to force my left foot into the shoe and immediately experienced a painful, crushing sensation on the outside of my foot! I laced them up loosely and then put on the right foot which was a tad easier to get on. By the time I had driven the 6 miles to my sister's, I was in so much pain that I had to take the things off.
I am now left with a massive dilemma.....should I return them to you as they are clearly not fit for purpose, even though I have worn them in contact with the ground for only 6 feet (car to front door), or do I retain them and admire their beauty?
Please let me have your suggestion as I cannot possibly wear them again. The leather is really hard but I suspect that if the shoe was a bit wider, then the leather would soften up eventually - a bit like the Grensons. However, I don't like the design of the E fitting shoes in your range.
Either way, I am down over ÂŁ100 and not amused!!
Thanks. Rosie”
Thanks for your order and feedback, Rosie.
With regards to your shoes fitting quite tight, our official advice for this would be to persist on wearing them around the house / carpeted area with thick socks on initially. We advise this because whenever the shoes are worn outside then this would breach our returns policy, should you want to return the shoes (all information can be found here: https://lanxshoes.com/pages/returns-exchanges).
If this doesn't quite fix the tightness issue then there is another option; your local shoe repair / cobbler shop should have the facilities to stretch your shoes for you, to allow for a little extra room. For your convenience, I have linked the Society of Master Shoe Repairers, where you can find the best cobblers near you. https://www.somsr.com/
Hopefully the above helps, if you have any further questions please do not hesitate to contact me (hello@lanxshoes.com).
- Alex, Customer Services Manager
“Excellent boots. Got the Cartmel in chestnut. Great customer service from Alex as the parcel got delayed with courier and he updated me throughout. Looking for some lanx sneakers now!”
“I am left feeling a little underwhelmed and I wouldn’t normally feel the need to write a review.
I love the boots and the quality is fab. However at least 4 eyelets have either broken apart or come out completely.
When I emailed Land my choices were to take to a cobblers near me at my cost, or send back but it would take 3 weeks as they are busy.
Just don’t think this is the best way to deal with it given they are a decent price.
Honestly love the boots though and will probably just put up with it.”
Hi there.
Many thanks for your feedback of your order, we appreciate the time you have taken to leave this review.
The options that were given to you is, at the moment, the only 2 options we have available to offer you for repairing these eyelets. The timeframe given was an honest estimation of how long these repairs take as we enter our busiest time of the year for both returns and processing as well as our repairs team.
The option of sending eyelets was only if you required a fast turnaround for this repair, which would have been met with compensation from our end with something like LANX credits or a partial refund for your order to cover the cost of repairs. Apologies that this wasn't outlined in my email.
We are, of course, more than happy to repair these for you, which will be done as soon as possible by our small team of warehouse staff and our shoe repairer.
If you have any further questions regarding this, please email me back on hello@lanxshoes.com and I'll assist you as best as I can.
- Alex, Customer Services Manager
