Land Of Rugs Reviews

Name: Land Of Rugs
Address: Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ, Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ, Derbyshire
Rating: 4.80

4.8 Rating 3,401 Reviews

96 %

of reviewers recommend Land Of Rugs

4.8

Based on 3,401 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Land Of Rugs:

With years of retail experience and a rising customer base, our dedicated team is constantly striving to develop our reputation as one of the leading online rug traders. Since everyone knows that a house is not a home until it is dressed with fabulous floor rugs, it is our business priority to understand and monitor current and future trends in rugs in order to supply the spectacular range of designs, styles, yarns, colours and sizes that the public expects. Our research enables us to offer quality wool, hide and synthetic rugs at realistic prices that are difficult to beat online and that offer genuine savings against high street prices. We engage with the wide spectrum of customer choice by providing highly affordable budget and bargain buys, in addition to inspirationally high-end, luxury rugs when something amazingly special is quite simply a must. And it goes without saying that we give super discounts as well as having regular sales on selected items from all our ranges.

Visit Website

Phone:

01332 294787

Email:

support@landofrugs.co.uk

Location:

Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ,
Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ
Derbyshire
DE22 1DZ

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Land Of Rugs 5 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug is absolutely awful. It looks nothing like I expected. All 3 phone numbers published are inactive and I have had no response to 2 chat messages sent. I am hoping that when I send it back I will be refunded however I'm not holding my breath”

Helpful Report

Good morning, Thank you for leaving your review. I have looked into this and can see you messaged our live chat when our offices were closed. One of my colleagues did email you via the online chat when back in the office the following morning but we have had no response, this message could be in your spam. I am not sure what numbers you have tried to contact us on however, our only contact number is 01332 294787. Once your return has been received, our team will check over your return and issue your refund for which you will be notified. Regards, Land of Rugs

“Not informed about delay in order being out of stock until I asked”

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“Poorly made rug , several small holes on delivery and subsequent threads and pile deterioration , would not recommend .”

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“Spoke to James and I did not like the tone he used when he was speaking to me. Rug arrived great”

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“Unfortunately our first rug was damaged in transit. We had great difficulty in returning it but my wife spoke to one of your employees and he arranged for the collection of the damaged rug. We have now received the new rug and we are delighted with it. It is a beautiful rug that will enhance our room.”

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“The rug has arrived and it is lovely but it took much longer than the 1-2 days it states on their website”

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“slow delivery but nice rug”

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“Delivery was a nightmare. Had to keep chasing them over the delivery and the item kept getting delayed. Nice rug when it arrived but delivery was unnacceptable”

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“The delivery guy posted a card but never even rang the bell, customer support was very good in resolving this issue for us but I would not recommend Parcelforce and in general I try to avoid them because it seems to be a reoccurring issue at our address.”

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“Took long time to deliver, courier called a few differnet times to try to deliver. Got it in the end good quality and happy with rug itself”

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“Bit miffed really as had to send it back myself since the colours did not work in the space was intended for. Dissapointed, so would not use again.”

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“The rug I had ordered arrived with some of the binding missing along the edge, this was remedied but they should have checked it prior to sending me my order.”

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“had to email twice for them to respond. you have to return it yourself if you do not want it.”

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“I didnt like the colour so I went to return it only to find I had to send it back myself!”

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“Thought it would look bigger so have to send it back for another size”

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“Don’t bother- two reasons: quality not great and delivery awful.”

Helpful Report

Thank you for your review. Here at Land of Rugs we value all reviews as it highlights specific areas that we are doing well and areas that need to improve on. We apologise that you have not been satisfied with your order. I have taken a look into this and can see that you have been in liaisons with our Customer Support team. Your First rug was delivered within 5 working days on the 9th as advised at purchase. The other two were dispatched the very next day after you placed the order. It appears that you had some problems with Tufnells as they tried to deliver your items on the 7th but were unable to. I can see that we have raised a complaint to Tuffnells due to the driver sending the rugs back to the Warehouse in a mis-understanding about thinking it was a business address and being closed. This is a first for us in all the years we have been operating as we have never had this particular issue before. The standard protocol for all couriers is to make 3 attempts prior to any considerations of returning items back to the Warehouse. With regards to the quality, I can't see that you have been in touch regarding this. I have looked into the history of the three rugs that you ordered, I can confirm we haven't had any queries raised about the Da Vinci Rug or Noble House Rug however, we have had 1 query about the Nova which was to do with it being more so on the thinner side that that particular customer wanted. If you feel there is anything in particular that you need to highlight about the rugs you ordered, please feel free to contact us, as always we are happy to assist and help where possible. Once again, please accept our apologies for the inconveneince caused with Tuffnells, we have raised a complaint with them as this is below our expectations as a service provided to us and have stressed how this can pose negatively on us as a company. Kind regards, Land of Rugs

“I was messed around by the courier they said they tried to deliver but they didnt because I was in and on lock down so would have heard them at the door. When the rug finally arrived I was happy with it. Not sure I would use again unless they used a courier that didnt lie.”

Helpful Report

“My new rug is beautiful but I had problems with dhl claiming they had attempted to deliver when they had not as we were all in. Use a better courier.”

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“Unfortunately at this time I cannot make a positive comment about my purchase as I am still waiting for it to be delivered. On the 8/12/20 I made the purchase and received 3 emails. A registration email, a confirmation and an invoice. The confirmation advised they would be in touch when they dispatched it and most rugs are dispatched in 5 working days. I have not received any further communication and that will be 10 working days tomorrow. Furthermore I have attempted to contact via the website for an status update and received no response. My only communication since is an email asking me to submit a review and star rating! I do appreciate it is a busy time of a difficult year so I'm hoping someone will see this and provide me with an update. Kind regards Amanda Mason”

Helpful Report

“Rug is fantastic, postage took two days longer than expected to reach me though. I had a day off work and it didnt arrive but the delivery company didnt let me know.”

Helpful Report

Land Of Rugs is rated 4.8 based on 3,401 reviews