Land Of Rugs Reviews

Name: Land Of Rugs
Address: Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ, Derby
Rating: 4.81

4.8 Rating 3,353 Reviews

96 %

of reviewers recommend Land Of Rugs

4.8

Based on 3,353 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Land Of Rugs:

With years of retail experience and a rising customer base, our dedicated team is constantly striving to develop our reputation as one of the leading online rug traders. Since everyone knows that a house is not a home until it is dressed with fabulous floor rugs, it is our business priority to understand and monitor current and future trends in rugs in order to supply the spectacular range of designs, styles, yarns, colours and sizes that the public expects. Our research enables us to offer quality wool, hide and synthetic rugs at realistic prices that are difficult to beat online and that offer genuine savings against high street prices. We engage with the wide spectrum of customer choice by providing highly affordable budget and bargain buys, in addition to inspirationally high-end, luxury rugs when something amazingly special is quite simply a must. And it goes without saying that we give super discounts as well as having regular sales on selected items from all our ranges.

Visit Website

Phone:

01332 294787

Email:

support@landofrugs.co.uk

Location:

Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ
Derby
DE22 1DZ

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Land Of Rugs 5 star review on 27th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a new rug for the garden, its not down yet as I am waiting till th e weekend but delivery was fast after ordering and I paid a low price for it.”

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“Great selection of rugs and easy to use site. Fast tracked delivery. Recommended seller.”

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“Brilliant value 👌🏻 Excellent delivery”

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“The rug I ordered is better in real life than I imagined. Thanks”

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“The classic period style rug I purchased is really impressive, so detailed in the pattern it looks wonderful and exotic. It looks both made and finished well. I would be happy to shop here again.”

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“Nice quality rug thats just arrived after ordering on Tuesday, looks very well made and worth what I paid.”

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“The rug was Excellent but not what we expected unfortunately we have sent back but will definitely be ordering another as soon as refund is received. Very quick delivery service”

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“Quick to respond to my questions, rug they suggested is perfect + looks great. Good service all round, thanks.”

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“very friendly and helpful staff, always someone to answer the phone and discuss things, would reccomend”

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“Loving our new rug over the moon with it. arrived after a few days & is great value imo.”

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“Great quality and delivery was just as good....recommended”

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“Don’t bother- two reasons: quality not great and delivery awful.”

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Thank you for your review. Here at Land of Rugs we value all reviews as it highlights specific areas that we are doing well and areas that need to improve on. We apologise that you have not been satisfied with your order. I have taken a look into this and can see that you have been in liaisons with our Customer Support team. Your First rug was delivered within 5 working days on the 9th as advised at purchase. The other two were dispatched the very next day after you placed the order. It appears that you had some problems with Tufnells as they tried to deliver your items on the 7th but were unable to. I can see that we have raised a complaint to Tuffnells due to the driver sending the rugs back to the Warehouse in a mis-understanding about thinking it was a business address and being closed. This is a first for us in all the years we have been operating as we have never had this particular issue before. The standard protocol for all couriers is to make 3 attempts prior to any considerations of returning items back to the Warehouse. With regards to the quality, I can't see that you have been in touch regarding this. I have looked into the history of the three rugs that you ordered, I can confirm we haven't had any queries raised about the Da Vinci Rug or Noble House Rug however, we have had 1 query about the Nova which was to do with it being more so on the thinner side that that particular customer wanted. If you feel there is anything in particular that you need to highlight about the rugs you ordered, please feel free to contact us, as always we are happy to assist and help where possible. Once again, please accept our apologies for the inconveneince caused with Tuffnells, we have raised a complaint with them as this is below our expectations as a service provided to us and have stressed how this can pose negatively on us as a company. Kind regards, Land of Rugs

“new rug looks super luxurious with the silky pile, love it to bits:-)”

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“Great service. Very efficient correcting my order when I ordered the wrong size”

Land Of Rugs 4 star review on 20th January 2021

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“I bought 2 rugs and they are beautiful. Only wish I could get a runner in same colour”

Land Of Rugs 5 star review on 20th January 2021

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“Lovely rug, great colours”

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“Excellent delivery Excellent customer service Excellent quality rugs Kept us informed throughout sale”

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“Great site with fast delivery, our new rug is adorable. We needed a big size to go under the chairs and it looks great. Thanks C.”

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“Best rug store going. Good quality, great design, and great value! Couldn’t recommend more!”

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“I received my rug but they sent a different size to the one I ordered. They collected and exchanged it the next day but why did it happen in the first place?”

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Land Of Rugs is rated 4.8 based on 3,353 reviews