Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.24

4.2 Rating 1,490 Reviews

80 %

of reviewers recommend Lampsy

4.2

Based on 1,490 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lamps were late which I was told was due to bad weather. It’s a small company and I let this go, although would have liked much more unsolicited communication from them if this was the case. The Labrador lamp is attractive and of a good weight, the Ray desk lamp is of good quality. The problems were with the Paradox floor lamp where the height comes in screw together sections which you join yourself. The thread in the middle was badly bored and only a centimetre long so the lamp bent in the middle of the stem. This looks to be to save transport costs but is poor for the price. We fixed it by buying some steel tubing, dismantling it and building a sleeve round the joint. There was little point in returning it as this is a manufacturing/ cost issue so a replacement would be the same. It’s a small company and I’m happy with two out of three of my lamps but think that buying and quality control could be tightened up.”

Helpful Report

Posted 1 month ago

Hello Susanna, Thank you for your helpful and informative feedback. I really appreciate you taking the time to provide these details, it will be very useful for us going forward. We want you to be really happy with the lights you purchase from us. If you could email me directly at lynn@lampsy.com I would be happy to look into the issues you described with the Paradox floor lamp. We would love to get this resolved for you. Kind Regards, Lynn

Posted 1 month ago

“Very disappointed as didn’t receive in time for special birthday, but when we gave him the lamp he was very pleased with it”

Helpful Report

Posted 2 months ago

Hi Jean, I am sorry that the delivery missed a special birthday, I completely understand how disappointing this can be. However I am glad that the recipient was happy with the lamp. Kind Regards, Lynn

Posted 1 month ago

“Delivery not a quick as expectations but price was competitive”

Helpful Report

Posted 2 months ago

“As others have stated, money taken for the item immediately and then the item not dispatched until over a week later despite being advertised as in stock.”

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Posted 3 months ago

“The lights arrived safely and well packaged. They look very good and currently work as expected. The customer service from Lampsy does leave a good deal to be desired. Not the best out there for communication.”

Helpful Report

Posted 3 months ago

“Quite nice and will serve the purpose but generally rather shoddy. A cheap lamp that looks cheap”

Helpful Report

Posted 5 months ago

Hi Helen, Thank you for your feedback, I am sorry that you are not completely satisfied with the quality of the lamp. We always want to hear that you are delighted the items you receive. If you would like to discuss this further please don't hesitate to contact us at help@lampsy.com or you can speak to us on live chat. Kind Regards, Lynn

Posted 4 months ago

“Order took 8 days to dispatch without any updates. Lights are okay. There’s an imperfection in part of the glass shade and the black paint is already chipping off on one of joints. Not worth returning over but won’t order from here again.”

Helpful Report

Posted 6 months ago

Hi Elin, I'm really sorry to hear that your lights arrived with imperfections. I have sent you an email so we can get a replacement sorted for you. Best wishes, Lynn

Posted 6 months ago

“All good apart from one light fitting still waiting on. Not told it was delayed until I sent email so that need improved .”

Helpful Report

Posted 7 months ago

Hi James, Thank you for the feedback. We appreciate you taking the time to let us know. Please accept our apologies for any inconvenience caused by this issue. Best wishes, Lynn

Posted 7 months ago

“Only 2 out of 4 lamps received but after messaging I got a prompt response to apologise and the balance had been despatched. It was an error.”

Helpful Report

Posted 8 months ago

Hi Debra, Thanks for taking the time to give feedback, I’m pleased to hear that the error was rectified promptly. Please accept our apologies for any inconvenience caused. Best wishes Lynn

Posted 8 months ago

“Delivery took longer than expected. Customer service very slow to respond to messages/emails.”

Helpful Report

Posted 11 months ago

Hi Nicholas, I’m really sorry that your experience with us wasn’t as positive as it could have been, but we really appreciate you taking the time to leave feedback. This has been passed onto our warehouse and customer service teams 😊 Best wishes, Lynn

Posted 11 months ago

“I'm an electrician. The lamp took a long time to arrive due to stock issues and the Easter weekend. The lamp itself is very nice but the ceiling rose was cheap plastic and doesn't have any proper fixings. It's one of those that you have to use a hook for (like the cheap IKEA ones) and so the ceiling rose doesn't sit properly flush to the ceiling. I ordered matching, metal ceiling roses with brackets from elsewhere and swapped them over but this isn't something you could do if you didn't know how to wire such things up.”

Helpful Report

Posted 11 months ago

Hi Joshua, I’m really sorry that you weren’t totally happy with the ceiling fixture. I have emailed you directly to see if there is any way we could solve this for you. Best wishes, Lynn

Posted 11 months ago

“Awaiting replacement. Light scratched”

Helpful Report

Posted 1 year ago

“Light was beautiful but unfortunately it wasn't clear that it wasn't switched at the base and as I wanted to hard wire it I can't use it unless I install a switch. Perhaps this could have been made clear. Though the service and lamp were great. I also can't return it now as it has been installed.”

Helpful Report

Posted 1 year ago

“The Lamp is pretty and matches my desk. I was disappointed that delivery took so long and that there was no idea of when it was going to be dispatched. But once it was here - it was fine.”

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Posted 1 year ago

“I was pleased I could by a replacement part from you and glenn was very helpful but it would have been even better if I could get hold of customer service more easily and get a quicker response to my communications.”

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Posted 1 year ago

“Slow delivery”

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Posted 1 year ago

Hi Sanjai, thank you for your feedback. We always aim to deliver in 3-5 working days, so I'm sorry that delivery was slower than expected. If you have any questions in between placing your order and delivery, you can contact us at help@lampsy.com and one of our advisors would be happy to help you with a status update 😊

Posted 1 year ago

“Time frame to arrive was longer than stated and the light itself was missing some screws which now means the fitting isn’t securely fitted”

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Posted 1 year ago

“I am happy with my purchase however the box and lamp had obviously been opened and returned which was disappointing as the product was sold new.”

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Posted 2 years ago

“Not yet fitted but looks OK!!”

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Posted 2 years ago

“No complaints about Lampsy , the light was well packaged and a good delivery time , it’s your delivery firm you use the delivery driver, first of all stated on line that as I wasn’t in it would be taken to the nearest customer collection point which was fine by me , then I received a notification saying the package had been delivered to the rear door with a picture, but to achieve this it was thrown over my 6 foot rear gate . The package was damaged with one edging smashed in were it had hit the concrete path , luckily the shade wasn’t damaged but no thanks to the delivery driver”

Helpful Report

Posted 2 years ago

Lampsy is rated 4.2 based on 1,490 reviews