Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.24

4.2 Rating 1,490 Reviews

80 %

of reviewers recommend Lampsy

4.2

Based on 1,490 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item still not received a week later .. 48 hour delivery with Royal Mail .. shocking 😡”

Helpful Report

Posted 1 month ago

Hi Lindsey, Thank you for your review. I understand that this must be a frustrating situation. In the majority of cases, orders dispatched on a tracked 48 service are delivered in two working days. Your order was dispatched one working day after you placed your order which is why it was sent on this service. I can see that your order has unfortunately gone missing in transit. I have created a replacement order which is currently being processed and prepared for dispatch. I have sent you the details of this in an email. My sincerest apologies for the inconvenience caused. Although these errors do occasionally occur with our couriers, I know that it is disappointing when it happens. Kind Regards, Lynn

Posted 1 month ago

“I've not recieved part of my order. The lamps arrived over a week ago and I'm still waiting on the bulbs.”

Helpful Report

Posted 1 month ago

Hello Nicole, I'm really sorry to hear this. Are you able to reach out to me directly at lynn@lampsy.com? I would be happy to get this sorted for you. Kind Regards, Lynn

Posted 1 month ago

“I ordered on a Monday expecting dispatch within a day or so. The didn’t bother dispatching the goods for a further 7!days and the delivery took a further 3. They thought this was acceptable. If I’d known they weren’t going to send the goods for ten days I’d have ordered from elsewhere. Beware”

Helpful Report

Posted 2 months ago

Hello James, I completely understand that this must have been very frustrating. I am really sorry that delivery took much longer than it should have. Please be assured that this is not the standard that we aim to deliver. I really hope that despite this, you are happy with the items you received. Kind Regards Lynn

Posted 2 months ago

“Despite the stated delivery terms of 3-5 days, it took two weeks to deliver the ordered goods. Over that time, there was no communication from Lampsy to provide updates or reasons for any delay. Calls to thier contact number and emails to thier customer support email address went unanswered. Over the course of the order, Lampsy removed thier phone contact details from the website. The only channel that worked was the chat facility on the website. updates from the CS team via chat gave differing and unreliable information”

Helpful Report

Posted 4 months ago

“An expensive, stylish-looking piece of cheap tacky plastic. For that price, one would expect the perspex windows to be attached so that they don't fall out, and screws with retaining washers so they don't fall on the ground whilst one is trying to attach the cover with its loose windows. Not sure how they achieve IP44 with so many loose parts and no gaskets.”

Helpful Report

Posted 5 months ago

Hello Ian, I'm really sorry to hear that you are unhappy with the light you ordered. We always want you to be happy with the items you receive, and so I would like to help resolve this issue for you. We can provide an alternative, or arrange for a refund. We haven't received a return notification from you, and so if you could contact help@lampsy.com with your order number, one of our advisors would be happy to help you. Kind Regards, Lynn

Posted 5 months ago

“The product itself is excellent however we had to wait nearly a month for it to be delivered.”

Helpful Report

Posted 6 months ago

Hi Gregory, Thank you for your feedback. I'm really sorry to hear that delivery took much longer than expected. Please be advised that I have spoken to our warehouse team, and have taken steps to prevent this from happening in the future. I am glad to hear that you were happy with the product once it arrived. Best wishes, Lynn

Posted 6 months ago

“Slow delivery by modern standards”

Helpful Report

Posted 10 months ago

“Very difficult to fix the lamp. Cannot do it”

Helpful Report

Posted 10 months ago

Hi Shanon, I'm sorry to hear you're having trouble installing the lamp. Please get in-touch via help@lampsy.com and we'll do our very best to help! Michael Lampsy Customer Service

Posted 10 months ago

“Wrong items sent and still waiting for refund”

Helpful Report

Posted 10 months ago

Hi Robina, I’m really sorry to hear that this has happened. I’ve spoken with our team and I can see that your order has been fully refunded. If there is anything further I can do to help, you can email me at help@lampsy.com. Apologies for the inconvenience caused. Best wishes, Lynn

Posted 10 months ago

“Vanila lamp worked for a few hours then died. Looks good but poor quality. Very dissatisfied.”

Helpful Report

Posted 11 months ago

“I am still waiting on the rest of my order, I have contacted you about this and have had no reply, could you please advice on the delivery date.”

Helpful Report

Posted 11 months ago

Hi Mary, I’m really sorry that you are still waiting on the delivery of the rest of our your order. I have asked our customer service team to reach out to you asap with details of the delivery date. Best wishes, Lynn

Posted 11 months ago

“Goods damaged on receipt, but despite e.mailing four days ago, no response re. replace in part/whole/return. Not good service at present!”

Helpful Report

Posted 1 year ago

“Didn’t deliver whole delivery and I had to chase outstanding items through there useless online bot.”

Helpful Report

Posted 1 year ago

Hi Mike, Thanks for your feedback and I’m sorry you found the self-service bot unhelpful. We’ve only recently introduced this and continue to make changes but recognise it isn’t always helpful in all circumstances. You can always skip the bot and connect to live chat during normal business hours, or send a message to customer services outside of these times. We genuinely care about every customer having a good experience, so thanks for taking the time to share this and please be assured that your feedback will be acted upon. Michael

Posted 1 year ago

“Still not arrived, no updates. I ordered it over a week ago.”

Helpful Report

Posted 1 year ago

“We have found the larger Sponge Rechargeable LED Table Lamp to lose battery very quickly (lasts a maximum) of 1hr following a full charge. Other than the functionality of the lamp, we love the design aesthetic. Shame :(”

Helpful Report

Posted 1 year ago

“Part missing from lamp”

Helpful Report

Posted 1 year ago

Hi Joanne, I have reached out to you by email to resolve this for you. If you have any concerns, you can contact me at help@lampsy.com or on live chat, and I would be happy to help. Best wishes, Lynn

Posted 1 year ago

“Both lights are lovely however on the long strip light (bity 55 sensor) is slightly damaged. Has a dent on the panel which is a shame as lots of money to pay for this.”

Helpful Report

Posted 1 year ago

Hi Marlene, thank you for your review. I'm sorry to hear that one of the items you received was damaged. I have reached out to you by email so we can get this resolved for you, as we haven't received a return request from you yet. Best wishes, Lynn

Posted 1 year ago

“All was good until the returns process. £12 to get a returns label and waiting days for the return to be approved??? I ordered a light from a different supplier (not a big company and in fact the light was cheaper) at the same time and their return was free and had a returns label in the box. The reality is you don’t have stores so people can see the product. Colour/tone is impossible to judge online (the reason I returned is the brass was too “dull” for what I was looking for) so you need to be able to see the product before a decision can be made. I would not order from you again as I’m unable to return if it doesn’t look as I want in the flesh without paying £12 so I wouldn’t risk ordering.”

Helpful Report

Posted 1 year ago

Hi Holly, thank you for your feedback. We do offer free exchanges in the event that the light doesn't work for you and you would like to choose something else or receive a gift card instead. If you would be interested in a free exchange instead, please contact help@lampsy.com and someone will be happy to help you with this process. If you have changed your mind and would prefer a refund, you can choose to purchase a pre-paid label, or you can use your own courier. You can also find more information about returns here - help.lampsy.com/hc/en-gb/articles/8473936877853-How-do-I-return-an-item Kind Regards, Lynn

Posted 1 year ago

“The £109 lamp shade arrived dented in two places, despite being wrapped and packaged securely. It seems it was sent out damaged.”

Helpful Report

Posted 1 year ago

“Hi, the lamp itself is nice but very unstable and low quality. The head is too heavy for the main part and it broke from the bottom after 2 weeks. I'm very disappointed with the quality as it is quite pretty. I used superglue to stick it back but it's just matter of time that it'll break again and I'll have to buy a new floor lamp.”

Helpful Report

Posted 1 year ago

Lampsy is rated 4.2 based on 1,490 reviews