Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.24

4.2 Rating 1,491 Reviews

80 %

of reviewers recommend Lampsy

4.2

Based on 1,491 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have emailed and put messages on live chat and am still waiting for a response regarding my refund. Initial contact was good but have heard nothing since I returned the goods and provided confirmation of delivery.”

Helpful Report

Posted 3 days ago

“Ordered 10 wall lights on 5th April and money taken from bank account. Have not received order confirmation or update. Nor had a response to voicemails left. Sent email and enquiry via website chat box and no responses to date. Very disappointed with customer service. Hopefully will hear something shortly. Delivery was 5-7 days so am expecting the lights by Monday.”

Helpful Report

Posted 2 weeks ago

Hello Claire, Thank you for your review. I'm really sorry for the lack of communication, I know that this must have been very frustrating. I have reviewed your order and I can see that it was delivered on Monday. We are working on improving our email communication to ensure that we are providing adequate status and delivery updates. I understand that this would have helped you have a better experience. Kind Regards Lynn

Posted 4 days ago

“No response from "customer service" in over a month regarding 2 Nordlux piola lights that are faulty. Do not trust any claims made that they will take action. I will be claiming on my credit card for the failed lights.”

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Posted 2 weeks ago

“Ordered 25th February, no email update no correspondence at all, still no lamp. 653039”

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Posted 1 month ago

Hello Julian, Thank you for your review. I'm sorry to hear that you haven't received an email update regarding your order. I have checked and your order has been dispatched. I have sent you the tracking information via email. I do apologise for the lack of correspondence, however I hope that you are happy with the light once it arrives. Kind Regards, Lynn

Posted 1 month ago

“First electrician refused to install this light fitting due to lack of earth bounding. I requested the second electrician as I thought the first one might have been awkward. Second one commented the same and suggested to add an earth bounding but @ my own risk ! As not having an earth bounding is against UK regulations. Not sure how this can be sold in UK. I almost spend same amount I paid the fitting on electricians to rectify a fault on light at my own risk. So disappointing.”

Helpful Report

Posted 2 months ago

Hello Yousef, I'm really sorry that you have had trouble with the installation of your lights. Are you able to reach out to me directly at lynn@lampsy.com so I can look into this for you? I can confirm that the lights that you ordered are approved for use and widely sold in the UK. Kind Regards, Lynn

Posted 2 months ago

“Claiming to have stock they didn’t !”

Helpful Report

Posted 2 months ago

Hello Kim, I'm really sorry to hear this. I understand that this must have been disappointing. Although we keep the stock levels on our website as accurate as possible, sometimes discrepancies do happen. If this happens, we aim to inform you as quickly as possible so you can decide how to proceed. If you have any further questions, please feel free to reach out to help@lampsy.com and I would be happy to help. Kind Regards Lynn

Posted 2 months ago

“Still haven’t received the light fitting I ordered and paid for 2 weeks ago.”

Helpful Report

Posted 2 months ago

“I am extremely disappointed with the service I received from Lampsy. My order was delayed far beyond the advertised 3-5 working days, and the lack of clear communication only added to the frustration. While delays can happen, the handling of this situation was unacceptable. Suggesting I should wait to book an electrician is basic common sense and does nothing to address the inconvenience caused by the excessive delay and poor communication. Timely delivery is a basic expectation when making a purchase, and Lampsy failed to meet even this standard. The offered resolution—a free return label—was completely inadequate given the inconvenience caused. If this is the level of service Lampsy considers acceptable, I feel compelled to warn others. I would strongly advise against relying on this company. Avoid Lampsy if you value good customer service and reliability.”

Helpful Report

Posted 3 months ago

Hello Mr Page, Thank you for your review. I'm really sorry that the service you received was not up to the standard that you would expect. I would like to offer my sincerest apologies that your order wasn't delivered on time and that communication was lacking. We have had some issues with our mailing system which have now been rectified. We are also looking to move to a new email system shortly. This should improve the email response times and communication issues. Unfortunately we are unable to offer monetary compensation when an order is delayed. I do understand that this is disappointing, and I'm sorry that this wasn't able to be resolved satisfactorily for you. If there is anything we can do to help make this better for you, please don't hesitate to reach out at help@lampsy.com Kind Regards Lynn

Posted 3 months ago

“Absolutely terrible experience. I placed an order expecting delivery within 5 days, but it took over 4 weeks for anything to arrive. To make matters worse, only 1 of the 4 items I ordered was delivered. Customer service has been practically non-existent—no updates, no communication, and no effort to resolve the issue. It’s clear that this company has no regard for their customers or their time. I strongly recommend avoiding Lampsy at all costs. Save yourself the hassle and shop elsewhere. Terrible service, unreliable delivery, and a complete lack of accountability.”

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Posted 4 months ago

“I don't understand what has happened to my order and I've received no response from the company.”

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Posted 4 months ago

“My lamp has been delivered with a cracked glass shade and despite several emails, Messaging service contacts and Shop notifications absolutely no response received whatsoever.”

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Posted 4 months ago

Hi Peter, I'm sorry to hear your light arrived damaged. We go to great lengths to ensure products are safely packaged to avoid this. I can see you're currently in contact with Lynn from our customer services who is getting this sorted for you. Please accept my apologies for any inconvenience. Best Regards, Michael Managing Director

Posted 4 months ago

“Shocking lack of customer service. They claimed to have no knowledge of my order and then, after weeks, it arrived but only after i had ordered again. Now, not needing the new order, i am trying to return is and get a refund but no luck. Horrid service, do not use. No telephone number to be found.”

Helpful Report

Posted 4 months ago

Hi Lynn, I have looked into this and can also see that you've been in contact with customer services. I can confirm that checkout wasn't completed on your original order and no payment was taken. The goods that you have received were for the order you subsequently placed, after you were in touch with us. Best Regards, Michael Managing Director

Posted 4 months ago

“Absolutely shocking. 3 main issues. Lampsy state items are in stock. They are not. They will send you an email several days after you have ordered and state there is a stock discrepancy. 2. Over 10 days later we got an email saying our item has been dispatched - it’s now been 4 days and still no item. 3. There is zero customer service. Calls - you can leave a message but no one returns call. Do NOT use this company.”

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Posted 4 months ago

“Very poor waited a month for wall lights”

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Posted 5 months ago

Hi William, I'm really sorry that you waited so long for your order, that must have been very frustrating. I have looked into this issue and I can see that this item was backordered and was available for pre-order on the website. Items that are backordered are generally available in 14-21 days from date of order. I understand that it must have been disappointing when this was delayed longer than expected. I really hope that you will give us another chance in the future and order again. If you would like to discuss your order, please don't hesitate to email help@lampsy.com or you can speak to us on live chat. Kind Regards Lynn

Posted 5 months ago

“The delivery took longer than stated on their online shop. Their customer service is extremely slow and takes to get an answer. I eventually got my order but there is an issue with the pendant shades which are not cheap. I have emailed customer services and no response. I have made numerous calls but can never get through. Disappointing service.”

Helpful Report

Posted 6 months ago

Hello Carmel, thank you for your feedback. I'm really sorry that you didn't have a positive experience with us, and that our communication was lacking. I would like to help you sort out the issues you have had with your pendant shades. I have reached out but you can also reach us at help@lampsy.com. We always want you to be happy with the lights you buy from us. Kind Regards, Lynn

Posted 6 months ago

“One of the lamps arrived completely smashed!”

Helpful Report

Posted 6 months ago

Hi Aisling, Thank you for your review. I'm really sorry to hear that your order arrived smashed. I believe that you have now received your replacement light, which I hope you are now happy with. Unfortunately damage can sometimes happen, but we aim to resolve this as quickly as possible. If you have any concerns, please don't hesitate to contact us at help@lampsy.com. Kind Regards, Lynn

Posted 6 months ago

“Unable to speak to any one on the phone and when i effectually go a E-Mail the delivery date was not honoured”

Helpful Report

Posted 8 months ago

Hi Donna, I’m really sorry to hear that you weren’t able to contact us. I have checked your order and I can see that your order was dispatched on the 2nd of August on a next day service and my colleague has communicated with you via email. If I can help with anything further, please don’t hesitate to let me know. Best wishes, Lynn

Posted 8 months ago

“I’m trying to arrange an exchange but don’t seem to be getting anywhere?”

Helpful Report

Posted 10 months ago

“17:11 9 May - It is poor form asking for a review when my goods haven’t even been delivered yet. Misplaced faith in automated systems. I was hoping for delivery yesterday or today but nothing has been delivered yet .”

Helpful Report

Posted 11 months ago

“The lights arrived but my electrician could not install them because the hex head screw you need to remove in order to wire up the lights threaded on every single light. So all lights could not be opened to make the wiring connections.”

Helpful Report

Posted 1 year ago

Hi James, I’m really sorry to hear about your experience with us. I have spoken with our customer service advisor who is currently working with you on a solution. Any further issues, please don’t hesitate to get in contact 😊 Best wishes, Lynn

Posted 1 year ago

Lampsy is rated 4.2 based on 1,491 reviews