Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,446 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Non existent customer service. Ordered a lamp that was in stock at the time of ordering and was supposed to be delivered within 3-5 days. 2 weeks later it still hasn’t even been dispatched and multiple attempts of reaching customer service have been unsuccessful. Conveniently their live chat has been disabled so wonder if they’ve gone bust. Extremely poor experience - I doubt the lamp will ever arrive nor will I get my money back. Avoid at all cost!”

Helpful Report

Posted 2 years ago

“Ordered two lightfittings and 6 bulbs on the 27th Nov, Paid for Express Next Day Shipping (£8.99). Order wasn’t fully delivered until 14th January as did not have the stock of bulbs available despite them being available to purchase on the site. Part-delivery was only achieved over a week later after chasing for an order update. No contact number available online, live chat only- livechat initially responsive in December but ignored further chats asking to refund Express Delivery charge and cancel order if products weren’t going to be available. Won’t order again.”

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Posted 3 years ago

“The customer service is very slow and they don't tell you when your order is delayed. You have to contact them first to find out where your order is. Pre order on their website says 7-10 days when in reality its 2 months.”

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Posted 3 years ago

“I received the lamp very quickly. There were no instructions for the set up. The lamp is scratched and poorly built. Tightening the legs is almost impossible with the component they have supplied. I’ll be sending it back.”

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Posted 3 years ago

“Stylish, contemporary and excellent value, looks gorgeous when it’s on at night.”

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Posted 3 years ago

“Second time I’ve had a product from lampsy excellent service”

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Posted 3 years ago

“Very swift response Lamp very nice”

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Posted 3 years ago

“Quick delivery, lovely light . Pleased with my purchase.”

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Posted 3 years ago

“Great service and excellent product! Really pleased with this lamp; brings a warmth to the room”

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Posted 3 years ago

“My lights are beautiful and what I had been looking for. The products arrived before the estimated delivery date! Will definitely buy again from Lampsy”

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Posted 3 years ago

“Ordered 2 lovely grey bedside lamps. Very contemporary and smart. Good value and efficient delivery.”

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Posted 3 years ago

“Excellent kit , easy to install (professional electrician)”

Lampsy 5 star review on 31st December 2021

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Posted 3 years ago

“Product was as stated, good value for money. Delivered promptly. Would recommend”

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Posted 3 years ago

“We received our lamp just in time for Christmas. It's perfect. Just the right shade of green. Great customervservice too when I had a query”

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Posted 3 years ago

“I’ve had no feedback on my broken part Customer services you need to stay on top of things. Should not have to wait days for a reply. I’m waiting on a replacement broken part or I will return both lights and buy from another supplier who will respond. Apart from that the lights are great I just wanted to put them up if they weren’t broken Thanks!”

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Posted 3 years ago

“Quick response to pre-sale enquiry Friendly advice. Plus very good after sales support 👏.”

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Posted 3 years ago

“Simply exceptional customer service - easy ordering and quick delivery. Upon arrival one of our items was slightly damaged, despite being the week before Christmas and in depths of COVID, they responded quickly and within a week I had received a replacement part! Great communication throughout to keep me updated aswell. I think you generally only get to see how a company really operates when you see how they manage issues/complaints and I can’t recommend them highly enough for this!”

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Posted 3 years ago

“Stylish lamps at affordable prices!”

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Posted 3 years ago

“A happy customer I’m so glad I found lampsy and purchased my wall lights from there They look so good and it’s quality is amazing xx”

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Posted 3 years ago

“I was home today to receive the lamps, and the driver must not have knocked very loud as my home is not that big! Hopefully, I will get them tomorrow!”

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Posted 3 years ago

Lampsy is rated 4.3 based on 1,446 reviews