Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,446 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived smashed , have sent email and no reply”

Helpful Report

Posted 1 year ago

Hi Jackie, I believe this has now been resolved by one of our customer service advisors. If we can help with anything else, please contact us at help@lampsy.com. Kind Regards, Glenn

Posted 1 year ago

“Slow delivery”

Helpful Report

Posted 1 year ago

Hi Sanjai, thank you for your feedback. We always aim to deliver in 3-5 working days, so I'm sorry that delivery was slower than expected. If you have any questions in between placing your order and delivery, you can contact us at help@lampsy.com and one of our advisors would be happy to help you with a status update 😊

Posted 1 year ago

“Slight confusion on delivery timescales. Felt like we ordered these gorgeous lights and then didn’t hear anything for a while before delivery. Well worth it though as they look AMAZING! And brilliant quality.”

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Posted 1 year ago

Hi Holly, thank you for your feedback! We're very glad to hear that you were happy with the lights once they arrived. 😊 Kind Regards, Lynn

Posted 1 year ago

“Excellent quality and looks perfect once fitted”

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Posted 1 year ago

Hi Sandra, thank you for your feedback! I'm so pleased to hear that you are happy with the lights you received. 😊 Kind Regards, Lynn

Posted 1 year ago

“I didnt recieve my order”

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Posted 1 year ago

Hi Hannah, many thanks for sharing your experience - I'm really sorry to hear that your order didn't arrive - please email help@lampsy.com with your order number and we can resolve this for you. Kind regards, Glenn

Posted 1 year ago

“Items haven’t arrived and no one has responded to my email!”

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Posted 1 year ago

Hi Amanda, thank you for sharing your experience - I'm sorry that your original order didn't arrive - I have looked into this and can see from the tracking information provided by the courier that your order experienced a delivery issue and the parcel was returned to us. I can see that a replacement order has been issued and received - please reach out to help@lampsy.com if there are any issues we can resolve. Kind regards, Glenn

Posted 1 year ago

“Really pleased - the order arrived safely, well packaged, and the item looks as per the listing. The product is very high quality and functional. Overall, good light!”

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Posted 1 year ago

“My husband got real service from the lady he spoke too - very helpful and informative which helped him to make an informative decision! My husband was very impressed and is motivated to order more from Lampsy! And we love the 2 ceiling lamps we bought!”

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Posted 1 year ago

“Great Service”

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Posted 1 year ago

“Beautiful lamps and excellent customer service”

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Posted 1 year ago

“Great service with fast delivery and good protective packaging.”

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Posted 1 year ago

“Fantastic service and great quality product. Totally satisfied and real value for money Will definitely recommend”

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Posted 1 year ago

“Great lamp. You get what you pay for. Life it and will be buying another soon. Also great customer service.”

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Posted 1 year ago

“Dealt well with my delivery enquiries”

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Posted 1 year ago

“Where is my Order?????”

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Posted 1 year ago

Hi Noura, We are sorry your order failed to reach you. Your order was fulfilled on schedule but delivered to the wrong address by our shipping partner - we have raised a claim with the courier for the failed delivery and issued a replacement order. Our apologies for the inconvenience - we hope to see you again. Kind regards, Lampsy

Posted 1 year ago

“Excellent service and the lights looks amazing. Very pleased with the end result.”

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Posted 1 year ago

“The £109 lamp shade arrived dented in two places, despite being wrapped and packaged securely. It seems it was sent out damaged.”

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Posted 1 year ago

“Hi, the lamp itself is nice but very unstable and low quality. The head is too heavy for the main part and it broke from the bottom after 2 weeks. I'm very disappointed with the quality as it is quite pretty. I used superglue to stick it back but it's just matter of time that it'll break again and I'll have to buy a new floor lamp.”

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Posted 1 year ago

“Time frame to arrive was longer than stated and the light itself was missing some screws which now means the fitting isn’t securely fitted”

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Posted 1 year ago

“very useful, thanks”

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Posted 1 year ago

Lampsy is rated 4.3 based on 1,446 reviews