Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,446 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to contact them after a week to find out about delivery. But once I did this, the service was great”

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Posted 2 years ago

“I ordered a brass porch light but was sent a chrome spotlight I have sent this back and am now waiting for the item I originally ordered.”

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Posted 2 years ago

Hi Karen, Some of our extended range products are dispatched directly from our supplier. A mix-up on their end resulted in some orders being mislabeled and sent out to the wrong customers. We’ve reached out to everyone affected and began arranging collections of the incorrectly delivered products. There should be no delay in receiving the correct items as we’re sending these out straight away. I can see that we’ve already been intouch to get this sorted for you. Please accept my apologies for the inconvenience this has caused. Kind Regards, Michael

Posted 2 years ago

“Really pleased with my new wooden lamp shades, they look gorgeous. Have one in the kitchen and adjoining front room. Well wrapped and damage free. Do arrive pre made so the boxes were huge! Husband found them easy to put up. Only one comment I’d leave lampsy, would be that I had no communication from you from placing my order to my order being dispatched which was almost a week! Did start to wonder if I’d actually get the shades.”

Lampsy 5 star review on 4th October 2022

Helpful Report

Posted 2 years ago

Hi Sue, Thank-you for taking the time to share your feedback. We had a back-office issue that resulted in some orders being delayed. We were quickly on the case to resolve this issue, however this caused a small backlog which has now been cleared. We recognise that our communication should have been better and I apologise for any inconvenience caused. Kind Regards, Michael

Posted 2 years ago

“Smart and quality lamp. My 90 year old dad absolutely loves it!”

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Posted 2 years ago

“Ordered some lamps but when they arrived I changed my mind. Helpful staff (Lynn) sorted everything out for me”

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Posted 2 years ago

“Exactly what I wanted … good communication… timely delivery”

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Posted 2 years ago

“Prompt delivery, well priced outdoor wall lights.”

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Posted 2 years ago

“Delivered quickly and looks great!”

Lampsy 5 star review on 28th September 2022

Helpful Report

Posted 2 years ago

“A lovely lamp, delivered quickly, with great care and useful communication. Thankyou!”

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Posted 2 years ago

“I was delighted to find a lighting retailer that appeared to supply lights made more locally than China in metal not plastic. I think you should highlight your environmental impact. 5*****!”

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Posted 2 years ago

“After waiting 11 days for these items to be delivered, I was not impressed to find that at least one of them had been 'out of its box' previously. This item arrived with no fixing screws or plugs, and the cable had been disconnected from the connection block in the wall mount. I can cope with this, but I will be wary about buying from Lampsy again.”

Helpful Report

Posted 2 years ago

“My order arrived several weeks after being placed in line with the projected delivery timescale. However, it was incomplete in that it was missing a key component, the mounting plate for a wall mounted light. Lampsy were highly responsive to the issue, quickly sending out the required item. It’s very difficult/impossible to have things go right all the time so it’s really about how things are dealt with when they don’t. Lampsy were great. Thank you.”

Helpful Report

Posted 2 years ago

Hi Will, I’m sorry to hear that something was missing in your order but I’m delighted to hear we were able to sort this for you quickly. Thank-you very much for taking the time to share your experience and for updating your review. Kind Regards, Michael

Posted 2 years ago

“Although the price of the bulbs was very well priced I was disappointed in the cost of postage for a relatively light package, plus 6 days after I placed my order I had received no update on delivery date, after contacting Lampsy I did receive a prompt reply and the goods were ordered a few days later. The bulbs and packaging are first class hence the 4 stars.”

Helpful Report

Posted 2 years ago

Hi Audrey, Lightbulbs are very popular at the moment and we’ve been looking to introduce a more cost-effective delivery option for if you’re just buying lightbulbs. We’ve had to temporarily suspend our Royal Mail deliveries because of the industrial action, this means that all small orders are currently being sent by DPD. Kind Regards, Michael

Posted 2 years ago

“Slim line and looks great with an antique industrial bulb”

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Posted 2 years ago

“I have trouble separating my enjoyment of the object — and the lamp is perfect for the table, the room, everything — from my satifaction with the service, which was only fast and accurate.”

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Posted 2 years ago

“I like the light but quite disappointing it comes with a European plug, particularly at the price point it retails at.”

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Posted 2 years ago

Hi Gavin, Some of our danish-designed products are sourced from Denmark and are manufactured with a European plug. Our supplier fits these products with a permanent, maintenance-free Euro to UK converter. This converter is exactly the same size as a normal UK plug and functions exactly the same. I’ve reported this to our supplier, as it sounds like this wasn’t added to your wall light. I’d be happy to arrange for a converter to be sent out to you, just drop us a line with your order number at help@lampsy.com. Please accept my apologies for any inconvenience. Kind Regards, Lynn

Posted 2 years ago

“Good quality, exactly as described on the website.”

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Posted 2 years ago

“Beautiful light, am about to order more. Compliments our kitchen extremely well.”

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Posted 2 years ago

“The item was much bigger than expected so I returned it by parcelforce on 18 August, delivered on 23 August. It is now 14 September and I have still not been refunded. Getting hold of anyone to discuss this seems to be impossible. I struggled to find a phone number and when I finally did (not on the website) I hung on for ages then had to leave a message. I tried the online chat, no one responds. Very disappointing customer service.”

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Posted 2 years ago

“Our light was due to arrive Friday . No sign as yet …Good customer service on phone though”

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Posted 2 years ago

Lampsy is rated 4.3 based on 1,446 reviews