Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,446 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good product and great service”

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Posted 5 years ago

“Brilliant product. Excellent speedy service”

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Posted 5 years ago

“I recently bought 3 Alba Pro LED ceiling lights from Lampsy. They were better priced than others selling the same model. They arrived quickly and safely packaged. They are directional and perfect in my hall. I’m very happy with them and with Lampsy. I’d happily order from them again.”

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Posted 5 years ago

“Good product that was delivered quickly. Would shop here again.”

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Posted 5 years ago

“Delivery times are misleading on their website. The say 5 days but after 5 days I had to chase where is my delivery and they said that it will take another 5 days to deliver.”

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Posted 5 years ago

Hello, I'm sorry that you found the delivery times misleading. Our standard 5 day delivery takes 5 working days and is free when you spend £75. If you need items urgently, we also offer a next day delivery service. We've made some changes to our website, so that it's a little clearer the delivery service is 5 working rather than calendar days. Gayle

Posted 5 years ago

“Loved the lamps but loved the efficiency of Lampsy even more. Easy to use, well-designed site, quick response, great service.”

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Posted 5 years ago

“we recently purchase two beautiful ceiling pendants from Lampsy. They arrived very quickly; one was a little damaged, after sending photos to Lynn in Customer Services a replacement, I was told, was on its way that day - excellent company and service compared to the very poor customer service we received from Décor lighting”

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Posted 5 years ago

“Bought an outdoor light for a new patio area. Extremely good value, easy to fit and looks great. Can't fault Lampsy on my one experience so far but would certainly be happy to use them again.”

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Posted 5 years ago

“Absolutely beautiful lamp - very happy!”

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Posted 5 years ago

“Really pleased with this lamp. Looks smart as hell. Easy to put together, can't fault it.”

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Posted 5 years ago

“Great service and really nice website too - I'll be back!”

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Posted 5 years ago

“The super effective service ;)”

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Posted 5 years ago

“Tremendous, had problems with delivery and they were excellent on the case, lamp arrived yesterday and so so so happy with it. Thank you again lampsy, great product.”

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Posted 5 years ago

“Fantastic customer service from Lynn, prompt replies to my emails which is always reassuring. Slight delay with delivery, however I was informed by email all the way. We purchased the theatre spot light, which is great quality for the money and makes a real ‘show stoping’ feature in our lounge 👍🏻”

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Posted 5 years ago

“Lovely website and faultless service.”

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Posted 5 years ago

“Customer service is a bit ropey. I paid extra to have my lamps delivered on a one-day service. Unfortunately, one of the lights arrived missing its ceiling rose, which while not Lampsy’s fault (the order was dispatched direct from the manufacturer), was certainly inconvenient. I was told that the missing part would be with me the next day so took the day off work. It didn’t arrive. I asked for the delivery charge to be refunded, was assured it would be taken care of, but then it subsequently transpired that they couldn’t guarantee that I would get a refund of the delivery charge. I asked for an email confirming that I had asked for the delivery charge to be refunded, that I’d paid for an order that wasn’t honoured. We’re talking about a tenner here. £10 to compensate me for a part delivery and then a delivery that never arrived. But they’re disputing it. That’s how much my custom is valued. I won’t be using Lampsy again.”

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Posted 5 years ago

Hello Guy, I’m sorry to hear that whilst the lights arrived on time, they were missing a ceiling rose. Your custom absolutely matters to us and I can see that we did refund the delivery charge, so apologies for any confusion or miscommunication there. I hope you’ll keep us in mind the next time you’re shopping for lighting.  Best wishes, Gayle

Posted 5 years ago

“I ordered on Saturday and paid for next day delivery but the light only arrived today. Not opened yet, but looks well packaged.”

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Posted 5 years ago

Hello Amanda, Thank-you very much for your order and for taking the time to leave a review. Sorry to hear your lights didn’t arrive when expected. Our courier doesn’t currently deliver on Sundays, although this is something we’re hoping to offer in the future. Best wishes, Gayle

Posted 5 years ago

“Arrived promptly well packaged and looks very good”

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Posted 5 years ago

“Very helpful staff and excellent service. We needed pendant lights for our kitchen and since our kitchen ceiling is 4,25 meters high, it was quite difficult to find nice, trendy modern lights. LAMPSY has a special section for extra long lights and we really were very happy when we unpacked them at home. Lots of lovely comments from every one who has been visiting.”

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Posted 5 years ago

“cool”

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Posted 5 years ago

Lampsy is rated 4.3 based on 1,446 reviews