Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,475 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,475 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A lovely lamp, delivered quickly, with great care and useful communication. Thankyou!”

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Posted 2 years ago

“I was delighted to find a lighting retailer that appeared to supply lights made more locally than China in metal not plastic. I think you should highlight your environmental impact. 5*****!”

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Posted 2 years ago

“After waiting 11 days for these items to be delivered, I was not impressed to find that at least one of them had been 'out of its box' previously. This item arrived with no fixing screws or plugs, and the cable had been disconnected from the connection block in the wall mount. I can cope with this, but I will be wary about buying from Lampsy again.”

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Posted 2 years ago

“My order arrived several weeks after being placed in line with the projected delivery timescale. However, it was incomplete in that it was missing a key component, the mounting plate for a wall mounted light. Lampsy were highly responsive to the issue, quickly sending out the required item. It’s very difficult/impossible to have things go right all the time so it’s really about how things are dealt with when they don’t. Lampsy were great. Thank you.”

Helpful Report

Posted 2 years ago

Hi Will, I’m sorry to hear that something was missing in your order but I’m delighted to hear we were able to sort this for you quickly. Thank-you very much for taking the time to share your experience and for updating your review. Kind Regards, Michael

Posted 2 years ago

“Although the price of the bulbs was very well priced I was disappointed in the cost of postage for a relatively light package, plus 6 days after I placed my order I had received no update on delivery date, after contacting Lampsy I did receive a prompt reply and the goods were ordered a few days later. The bulbs and packaging are first class hence the 4 stars.”

Helpful Report

Posted 2 years ago

Hi Audrey, Lightbulbs are very popular at the moment and we’ve been looking to introduce a more cost-effective delivery option for if you’re just buying lightbulbs. We’ve had to temporarily suspend our Royal Mail deliveries because of the industrial action, this means that all small orders are currently being sent by DPD. Kind Regards, Michael

Posted 2 years ago

“Slim line and looks great with an antique industrial bulb”

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Posted 2 years ago

“I have trouble separating my enjoyment of the object — and the lamp is perfect for the table, the room, everything — from my satifaction with the service, which was only fast and accurate.”

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Posted 2 years ago

“I like the light but quite disappointing it comes with a European plug, particularly at the price point it retails at.”

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Posted 2 years ago

Hi Gavin, Some of our danish-designed products are sourced from Denmark and are manufactured with a European plug. Our supplier fits these products with a permanent, maintenance-free Euro to UK converter. This converter is exactly the same size as a normal UK plug and functions exactly the same. I’ve reported this to our supplier, as it sounds like this wasn’t added to your wall light. I’d be happy to arrange for a converter to be sent out to you, just drop us a line with your order number at help@lampsy.com. Please accept my apologies for any inconvenience. Kind Regards, Lynn

Posted 2 years ago

“Good quality, exactly as described on the website.”

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Posted 2 years ago

“Beautiful light, am about to order more. Compliments our kitchen extremely well.”

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Posted 2 years ago

“The item was much bigger than expected so I returned it by parcelforce on 18 August, delivered on 23 August. It is now 14 September and I have still not been refunded. Getting hold of anyone to discuss this seems to be impossible. I struggled to find a phone number and when I finally did (not on the website) I hung on for ages then had to leave a message. I tried the online chat, no one responds. Very disappointing customer service.”

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Posted 2 years ago

“Our light was due to arrive Friday . No sign as yet …Good customer service on phone though”

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Posted 2 years ago

“I haven’t received the item yet ?”

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Posted 2 years ago

“The dispatch time was very very slow. The item was very good quality when it did arrive.”

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Posted 2 years ago

“Delivery was ok once I had chased up on the order. It’s frustrating that there is no direct phone number, and the help email was not very responsive. If Lampsy could put the same effort into direct customer service and order updates as they do in seeking reviews it would 5 stars!”

Helpful Report

Posted 2 years ago

“The lamp was sent quickly, but the quality compare to other products on the market is poor. Also, if you want to return the product you need to wait a few days for a return label to be sent and pay the postage yourself. Most companies has free of charge return. Don't recommend!”

Helpful Report

Posted 2 years ago

“Lampsy's choice of DPD as a delivery partner is probably one of the worst decisions - two weeks since I have order and I still have not received my package. Having taken the day off work to wait at home for the package (for the second time), today at 12 noon DPD send a message through their App to say "I" had requested delivery for Monday...at this point I don't think I will ever get the items and once again have to rearrange the electrician. Great choice on delivery company Lampsy.”

Helpful Report

Posted 2 years ago

Hi Annie, I’m really sorry this has happened and I appreciate how frustrating & inconvenient it can be when something doesn’t arrive on time. I believe we’ve managed to get this sorted and I hope that you were happy with our service once we were aware of the problem. Sometimes things go wrong, we’ll always to our very best to help if they do. Kind Regards Michael

Posted 2 years ago

“Looks great.”

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Posted 2 years ago

“The product was just OK. A little expensive for the quality. The delivery was very late. It only got sent out the day after I queried where it was via email.”

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Posted 2 years ago

“I am very happy to receive items very quickly.”

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Posted 2 years ago

Lampsy is rated 4.3 based on 1,475 reviews