Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,446 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for 'next day' delivery. Did not receive items u til well over a week later as parcelforce refused to leave a package with my neighbour. Lampsy felt that this was 'at the delivery man's discretion'. Very strange. Responses from lampsy were very kurt, then unresponsive and largely unhelpful. Also the bulbs suggested for my lamps were 'E27' but did not state Edison or screw in. Invariably I bought the wrong ones, which cost £20. They should really specify to help the consumer. It's not like they sell a great variety of products. They sell lighting, so they should really have e sense to specify e bulb type. It's not a lot to ask. Disappointed overall.”

Helpful Report

Posted 5 years ago

Mr Hughes, Thank-you for taking the time to write a review. Parcelforce did attempt to delivery your order next day, however as you point out - you were not at home to accept the delivery. As you didn't request your order be delivered to a neighbour until after we had confirmed your order was dispatched, it wasn't possible for us to add this delivery instruction. We recommend that you include this in the special instructions when placing your order. Without any special instructions, it falls to the individual drivers discretion whether they attempt delivery to a neighbour or not. The product page correctly states the required lightbulb as being an E27 and also recommends suitable lightbulbs for purchase. If you're ever unsure of the right lightbulb for your light, you can contact us through email or live chat and we'll be happy to help. Gayle Customer Service Manager

Posted 5 years ago

“Nice beat lamp. Delivered to wrong address though”

Helpful Report

Posted 5 years ago

Hi Mandy, Thank-you very much for taking the time to write a review. I have checked your order and can see that Parcelforce left your order with a neighbour as you were not at home when delivery was attempted. If you would prefer that they don't do this in future, I can add a note on your account? Michael

Posted 5 years ago

“great design and a good price. I have not yet had the light put up but am sure I will be please. It arrived promptly”

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Posted 5 years ago

“Excellent customer service, very helpful. Michael Duncan has gone the extra mile to help :)”

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Posted 5 years ago

“Thank-you again for all your help!”

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Posted 5 years ago

“Really good quality products, delivery was fast - no complaints!”

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Posted 5 years ago

“Very helpful on the phone with product advice. Delivery was fast and painless!”

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Posted 5 years ago

“Rubbish lights and rubbish customer service Never replied to my complaint re poor quality lights and fittings”

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Posted 5 years ago

Hello Sarah, Sorry to hear you had a problem with your lights. I can't find any communications from you regarding this, which probably explains why you didn't receive a response. Can you please forward your complaint to hello@lampsy.com and we'll do our best to make this right. Michael

Posted 5 years ago

“Extremely helpful customer service and very pleased with all I bought.”

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Posted 5 years ago

“Great service and products, thank you.”

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Posted 5 years ago

“Michael at Lampsy has been extremely helpful on a number of projects with profession knowledge pointing me in the right direction regarding light fittings and lamps. As I stay local it has been handy to visit Michael to see the selection of lamps, etc ensuring that the right product is selected for the job. I would highly recommend using Lampsy as their service is second to none and their vast selection means there is something for everyone and for the right occasion. I will definitely use Lampsy again for future projects, 5/5!!!”

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Posted 6 years ago

“Excellent service on a return and reorder”

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Posted 6 years ago

“Great service and beautiful quality”

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Posted 6 years ago

“Happy with the table lamp. Delivery was fast and well packaged”

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Posted 6 years ago

“We’ve just moved house and came across lampsy. Delivery is fast and service is very good too. We’ll be using them again!”

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Posted 6 years ago

“Love my lamp , excellently made andade to Last Looks beautiful in my sitting room Thanks also fir quick delivery”

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Posted 6 years ago

“I love this lamp! It is absolutely stunning and beautifully made. I like the ability to change the height as many are rather small and are not changeable. The delivery was quick and effortless. I would most definitely recommend Lampsy!”

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Posted 6 years ago

“Lights arrive promptly, well packaged and in pristine condition. The white pendants look great in our revamped dining room. Would recommend Lampsey to anyone looking for quality light fittings at a good price.”

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Posted 6 years ago

“I struggled to order more than one bulb so had to call to enquire. The service to ensure I got my desired order after that with the order being taken over the phone made up for it. Very good service and prompt delivery.”

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Posted 6 years ago

“Good looking and well made, makes a stylish statement in our sitting room.”

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Posted 6 years ago

Lampsy is rated 4.3 based on 1,446 reviews