Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,478 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,478 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought an outdoor light for a new patio area. Extremely good value, easy to fit and looks great. Can't fault Lampsy on my one experience so far but would certainly be happy to use them again.”

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Posted 5 years ago

“Absolutely beautiful lamp - very happy!”

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Posted 5 years ago

“Really pleased with this lamp. Looks smart as hell. Easy to put together, can't fault it.”

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Posted 5 years ago

“Great service and really nice website too - I'll be back!”

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Posted 5 years ago

“The super effective service ;)”

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Posted 5 years ago

“Tremendous, had problems with delivery and they were excellent on the case, lamp arrived yesterday and so so so happy with it. Thank you again lampsy, great product.”

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Posted 5 years ago

“Fantastic customer service from Lynn, prompt replies to my emails which is always reassuring. Slight delay with delivery, however I was informed by email all the way. We purchased the theatre spot light, which is great quality for the money and makes a real ‘show stoping’ feature in our lounge 👍🏻”

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Posted 5 years ago

“Lovely website and faultless service.”

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Posted 5 years ago

“Customer service is a bit ropey. I paid extra to have my lamps delivered on a one-day service. Unfortunately, one of the lights arrived missing its ceiling rose, which while not Lampsy’s fault (the order was dispatched direct from the manufacturer), was certainly inconvenient. I was told that the missing part would be with me the next day so took the day off work. It didn’t arrive. I asked for the delivery charge to be refunded, was assured it would be taken care of, but then it subsequently transpired that they couldn’t guarantee that I would get a refund of the delivery charge. I asked for an email confirming that I had asked for the delivery charge to be refunded, that I’d paid for an order that wasn’t honoured. We’re talking about a tenner here. £10 to compensate me for a part delivery and then a delivery that never arrived. But they’re disputing it. That’s how much my custom is valued. I won’t be using Lampsy again.”

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Posted 5 years ago

Hello Guy, I’m sorry to hear that whilst the lights arrived on time, they were missing a ceiling rose. Your custom absolutely matters to us and I can see that we did refund the delivery charge, so apologies for any confusion or miscommunication there. I hope you’ll keep us in mind the next time you’re shopping for lighting.  Best wishes, Gayle

Posted 5 years ago

“I ordered on Saturday and paid for next day delivery but the light only arrived today. Not opened yet, but looks well packaged.”

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Posted 5 years ago

Hello Amanda, Thank-you very much for your order and for taking the time to leave a review. Sorry to hear your lights didn’t arrive when expected. Our courier doesn’t currently deliver on Sundays, although this is something we’re hoping to offer in the future. Best wishes, Gayle

Posted 5 years ago

“Arrived promptly well packaged and looks very good”

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Posted 5 years ago

“Very helpful staff and excellent service. We needed pendant lights for our kitchen and since our kitchen ceiling is 4,25 meters high, it was quite difficult to find nice, trendy modern lights. LAMPSY has a special section for extra long lights and we really were very happy when we unpacked them at home. Lots of lovely comments from every one who has been visiting.”

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Posted 5 years ago

“cool”

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Posted 5 years ago

“Paid for 'next day' delivery. Did not receive items u til well over a week later as parcelforce refused to leave a package with my neighbour. Lampsy felt that this was 'at the delivery man's discretion'. Very strange. Responses from lampsy were very kurt, then unresponsive and largely unhelpful. Also the bulbs suggested for my lamps were 'E27' but did not state Edison or screw in. Invariably I bought the wrong ones, which cost £20. They should really specify to help the consumer. It's not like they sell a great variety of products. They sell lighting, so they should really have e sense to specify e bulb type. It's not a lot to ask. Disappointed overall.”

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Posted 5 years ago

Mr Hughes, Thank-you for taking the time to write a review. Parcelforce did attempt to delivery your order next day, however as you point out - you were not at home to accept the delivery. As you didn't request your order be delivered to a neighbour until after we had confirmed your order was dispatched, it wasn't possible for us to add this delivery instruction. We recommend that you include this in the special instructions when placing your order. Without any special instructions, it falls to the individual drivers discretion whether they attempt delivery to a neighbour or not. The product page correctly states the required lightbulb as being an E27 and also recommends suitable lightbulbs for purchase. If you're ever unsure of the right lightbulb for your light, you can contact us through email or live chat and we'll be happy to help. Gayle Customer Service Manager

Posted 5 years ago

“Nice beat lamp. Delivered to wrong address though”

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Posted 5 years ago

Hi Mandy, Thank-you very much for taking the time to write a review. I have checked your order and can see that Parcelforce left your order with a neighbour as you were not at home when delivery was attempted. If you would prefer that they don't do this in future, I can add a note on your account? Michael

Posted 5 years ago

“great design and a good price. I have not yet had the light put up but am sure I will be please. It arrived promptly”

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Posted 5 years ago

“Excellent customer service, very helpful. Michael Duncan has gone the extra mile to help :)”

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Posted 5 years ago

“Thank-you again for all your help!”

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Posted 6 years ago

“Really good quality products, delivery was fast - no complaints!”

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Posted 6 years ago

“Very helpful on the phone with product advice. Delivery was fast and painless!”

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Posted 6 years ago

Lampsy is rated 4.3 based on 1,478 reviews