Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,446 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery”

Helpful Report

Posted 1 year ago

Thank you Eileen!

Posted 1 year ago

“Lamps received both had previously open boxes and the items were both scratched. Applied for replacement items so fingers crossed.”

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Posted 1 year ago

Hi Christina, I am sorry that your order arrived damaged. Your return is currently in progress, but if you have any questions in the meantime, you can contact us at help@lampsy.com. Kind Regards, Lynn

Posted 1 year ago

“The plug arrived smashed on the lamp. I’m still waiting for a response to my email. The rechargeable garden light is great!”

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Posted 1 year ago

Hi Rachel, I'm sorry that the plug arrived damaged. I just wanted to confirm that I responded to your email earlier today and the spare plug is being sent out to you. If you have any questions, just let me know at help@lampsy.com 😊

Posted 1 year ago

“I have emailed about a faulty product sent to me and not heard anything back and need a replacement”

Helpful Report

Posted 1 year ago

Hi Hannah, apologies for the delay in getting back to you. Your return should now be in progress, but if you have any questions, you can contact me at help@lampsy.com. Kind Regards, Lynn

Posted 1 year ago

“Returns is a phaff! Been told I need to wait 2-3 days for return to be reviewsed. Can’t get to speak to anyone. Online chat says I am connecting but nothing ten mins later. Now I can’t find my order number as not on any emails sent. All emails received are from delivery company and feedback”

Helpful Report

Posted 1 year ago

Hi Sarah, I'm sorry to hear that you have had issues with online chat. I have sent you an email this afternoon so we can get this resolved for you. Kind Regards, Lynn

Posted 1 year ago

“Missed the delivery, they sent it to matalan on Thursday afternoon, went Tuesday morning after the weekend and it had already been sent back to lampsy after only 4 days, great stuff”

Helpful Report

Posted 1 year ago

Hi Michael, I'm sorry to hear that. Could you email help@lampsy.com with your order number, and I would be happy to arrange re-delivery for you. Kind Regards, Lynn

Posted 1 year ago

“Beautiful pendant lamps, well packaged. Delivery was a bit strange, we received a text saying they had arrived at local shop. I drove down to get them (from Blacks) but they hadn't been delivered. The shop staff said this happens regularly...needs investigation with courier service but the lamps, when they did arrive at the shop the next day, are great.”

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Posted 1 year ago

“Very good fast delivery time”

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Posted 1 year ago

“Sadly I didn't read the reviews before ordering. Order number 637549. DO NOT ORDER FORM THIS COMPANY. They say the item is in stock and four week slater it hasn't arrived. No customer number, no reply from email chat and email help line. AWFUL”

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Posted 2 years ago

“I ordered 2 scandi style opal glass pendant lampshades. They arrived so well packaged. An electrician installed them for us and we are delighted with them. Excellent company.”

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Posted 2 years ago

“Avoid at all cost ! I have emailed and called and you just took my money and nevre sent anything! No reply to my email, no way of refuding, no items in site.... ity looks like we are many having the same problems. I am now reporting to the consumer act bidy and citizenship advice ! a scam ! If you dear to answer my order number was 637523”

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Posted 2 years ago

“Lovely light. Exactly as shown on website. Ordered bulbs too and very happy with them. Still need to get the fitted but confident they will look lovely in our new living room.”

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Posted 2 years ago

“Product in high quality, would buy again”

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Posted 2 years ago

“Item not received, tried phoning and no reply”

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Posted 2 years ago

“Lovely light works great as a picture light. Flex a bit short but easily remedied with alternative flex fitted.”

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Posted 2 years ago

“The lamps didn’t arrive pre-wired as stated. Having a lot of difficulty adjusting the screws in the lamp base in order to wire in the wall plug… I don’t even want to hardwire them! I’ll keep on with it, but it’s made quite a simple job quite difficult. Reached out to customer service to see if they could offer a solution but they stopped replying. Lovely lights and will be great once they’re up, but disappointed with this experience.”

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Posted 2 years ago

“Easy to contact them and a quick reply ( ordered out of stock item and wanted to check delivery). Really pleased with lights we bought. Seem good quality and stylish”

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Posted 2 years ago

“Lovely light but just far too big for what we’re looking for. Have contacted to ask how to return but no reply”

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Posted 2 years ago

“Good price and a query I had deftly dealt with.”

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Posted 2 years ago

“Unfortunately the lights I ordered both had air bubbles in the glass. Had to return them which was challenging as I don’t have a printer. Still waiting for my refund to be processed. All round a shame.”

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Posted 2 years ago

Lampsy is rated 4.3 based on 1,446 reviews