Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.24

4.2 Rating 1,490 Reviews

80 %

of reviewers recommend Lampsy

4.2

Based on 1,490 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have requested a return and refund, and agree to pay for courier. Would you please send me an instruction. Thanks”

Helpful Report

Posted 2 years ago

“It's one thing not to provide a bulb with the lamp, but to not even provide the mounting screws (for a wall lamp) is another thing entirely. Having to manually wire the power cord into the plug myself was a first as well. And I consider myself fairly competent at following flat-pack type instructions but the instructions with this were so tiny as to be barely legible. I managed to 'build' the lamp but had to book a handyman to mount to the wall owing to lack of screws for that part. I'm looking forward to seeing how it looks once I finally get it mounted!”

Helpful Report

Posted 2 years ago

“THE PRODUCT IS LOVELY BUT IT WAS MISDIRECTED AND TOOK OVER A MONTH TO RECTIFY.”

Helpful Report

Posted 2 years ago

“Lamps received both had previously open boxes and the items were both scratched. Applied for replacement items so fingers crossed.”

Helpful Report

Posted 2 years ago

Hi Christina, I am sorry that your order arrived damaged. Your return is currently in progress, but if you have any questions in the meantime, you can contact us at help@lampsy.com. Kind Regards, Lynn

Posted 2 years ago

“The plug arrived smashed on the lamp. I’m still waiting for a response to my email. The rechargeable garden light is great!”

Helpful Report

Posted 2 years ago

Hi Rachel, I'm sorry that the plug arrived damaged. I just wanted to confirm that I responded to your email earlier today and the spare plug is being sent out to you. If you have any questions, just let me know at help@lampsy.com 😊

Posted 2 years ago

“I have emailed about a faulty product sent to me and not heard anything back and need a replacement”

Helpful Report

Posted 2 years ago

Hi Hannah, apologies for the delay in getting back to you. Your return should now be in progress, but if you have any questions, you can contact me at help@lampsy.com. Kind Regards, Lynn

Posted 2 years ago

“Returns is a phaff! Been told I need to wait 2-3 days for return to be reviewsed. Can’t get to speak to anyone. Online chat says I am connecting but nothing ten mins later. Now I can’t find my order number as not on any emails sent. All emails received are from delivery company and feedback”

Helpful Report

Posted 2 years ago

Hi Sarah, I'm sorry to hear that you have had issues with online chat. I have sent you an email this afternoon so we can get this resolved for you. Kind Regards, Lynn

Posted 2 years ago

“Ordered hanging bedside lights, however there is no bracket included for the support on the wall.”

Helpful Report

Posted 2 years ago

“Incomplete order, but the team did alert me, so that was fine One piece was broken, but the return form was easy, so I’m willing to let that pass as well But am still waiting for “Return Approval”! Really, I. This day and age? For a broken Item? Not good at all”

Helpful Report

Posted 2 years ago

“Took a very long time for my item to be dispatched, and it has arrived with some damage”

Helpful Report

Posted 2 years ago

“Fairly disappointed really. Ordered 3 fittings waited almost 2 weeks for 2 of them to arrive. Third fitting arrived a week later damaged and marked which looked like it was trued to be covered up or coloured in?! Overall not really happy with Lampsy.”

Helpful Report

Posted 2 years ago

“Really poor service. Took weeks for item to arrive and no email from them to say that. I had to chase. Lost a repeat customer.”

Helpful Report

Posted 2 years ago

“I’m waiting for return instructions as I’ve ordered the wrong thing but you have not replied”

Helpful Report

Posted 2 years ago

“Poor communication and delayed delivery. Onus is on me to enquire about whereabouts of a product rather than getting regular updates. No phone number to call.”

Helpful Report

Posted 2 years ago

“Really happy the lamps have finally been delivered having taken 5 weeks from ordering.I was not told there was a delay until I emailed and questioned delivery.A lack of communication and no direct contact telephone number makes it very difficult for the customer.”

Helpful Report

Posted 2 years ago

“Ordered an item with 3-5day delivery time. After day 7 I contacted to ask if there was an issue, incredibly 3hours later I received a notification to say it had been dispatched. 24hours later I received a response to my email stating they’d already dispatched it and no apology for the delay. I also noted the DPD sticker had a ‘next day delivery’ on it. Poor delivery and poor communication”

Helpful Report

Posted 2 years ago

“I am very happy with my lamp but was disappointed with the delivery. I was expecting it within 4-5 working days. It wasn’t even dispatched by the end of the 5th working day. I placed an order with Nordic Nest, Germany at the same day I ordered from you, and I received it before yours and it was free of charge. 🤔”

Helpful Report

Posted 2 years ago

Hi Neslihan, I’m really sorry that there was a delay in dispatching your order. We experienced some back office logistics issues that caused a delay in processing some orders over the last 7-10 days. Our team were able to resolve this issue as soon as we became aware of it and orders are now being processed as normal. We know how important delivery times are when you trust us with your custom. I assure you that we take this very seriously and that everyone at Lampsy cares deeply about continually improving our customer service. I do hope that you’ll be prepared to give us another chance with your custom when you’re next making a purchase for your home. Kind Regards, Michael

Posted 2 years ago

“After waiting 11 days for these items to be delivered, I was not impressed to find that at least one of them had been 'out of its box' previously. This item arrived with no fixing screws or plugs, and the cable had been disconnected from the connection block in the wall mount. I can cope with this, but I will be wary about buying from Lampsy again.”

Helpful Report

Posted 2 years ago

“The lamp was sent quickly, but the quality compare to other products on the market is poor. Also, if you want to return the product you need to wait a few days for a return label to be sent and pay the postage yourself. Most companies has free of charge return. Don't recommend!”

Helpful Report

Posted 2 years ago

“The product was just OK. A little expensive for the quality. The delivery was very late. It only got sent out the day after I queried where it was via email.”

Helpful Report

Posted 2 years ago

Lampsy is rated 4.2 based on 1,490 reviews