Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,446 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Light, Arrive on time easy to set up, works a treat”

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Posted 1 month ago

“Shocking lack of customer service. They claimed to have no knowledge of my order and then, after weeks, it arrived but only after i had ordered again. Now, not needing the new order, i am trying to return is and get a refund but no luck. Horrid service, do not use. No telephone number to be found.”

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Posted 1 month ago

Hi Lynn, I have looked into this and can also see that you've been in contact with customer services. I can confirm that checkout wasn't completed on your original order and no payment was taken. The goods that you have received were for the order you subsequently placed, after you were in touch with us. Best Regards, Michael Managing Director

Posted 3 weeks ago

“Absolutely shocking. 3 main issues. Lampsy state items are in stock. They are not. They will send you an email several days after you have ordered and state there is a stock discrepancy. 2. Over 10 days later we got an email saying our item has been dispatched - it’s now been 4 days and still no item. 3. There is zero customer service. Calls - you can leave a message but no one returns call. Do NOT use this company.”

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Posted 1 month ago

“Great service - great prices - just use them - they are top notch.”

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Posted 1 month ago

“Very good product well made quality product. Works perfectly. Not cheap but worth the money compared to others”

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Posted 1 month ago

“Item came when it was due. Very pleased”

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Posted 1 month ago

“Very pleased with the prompt service shipping the items, and the response to my comment about the bulbs. Pleased with the items ordered as well”

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Posted 1 month ago

“Gorgeous kettle lamp - love it!. Excellent quality. Lampsy order service and delivery were great too.”

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Posted 1 month ago

“I absolutely love the lamps, great quality and would definitely recommend.”

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Posted 1 month ago

“Extremely happy with our recent order of a white version of this stylish design having bought two of the grey two years ago. They certainly look quality and the delivery was very quick.”

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Posted 1 month ago

“We purchased two Ellen To-Go rechargeable table lamps which we are very pleased with unfortunately one was faulty but a return label was provided by Lampsy at their cost and we will shortly be receiving a replacement.”

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Posted 1 month ago

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Posted 1 month ago

“Brilliant service and stunning light 🤩”

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Posted 1 month ago

“Good price and delivered on time. Highly recommended”

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Posted 1 month ago

“Despite the stated delivery terms of 3-5 days, it took two weeks to deliver the ordered goods. Over that time, there was no communication from Lampsy to provide updates or reasons for any delay. Calls to thier contact number and emails to thier customer support email address went unanswered. Over the course of the order, Lampsy removed thier phone contact details from the website. The only channel that worked was the chat facility on the website. updates from the CS team via chat gave differing and unreliable information”

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Posted 1 month ago

“Not set it up yet, but it looks great and well made. It will fit perfectly where we wanted to put it. Great price for a great look.”

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Posted 1 month ago

Hi Emmanuel, I'm so pleased to hear this, thank you for your review! Kind Regards, Lynn

Posted 1 month ago

“Very poor waited a month for wall lights”

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Posted 1 month ago

Hi William, I'm really sorry that you waited so long for your order, that must have been very frustrating. I have looked into this issue and I can see that this item was backordered and was available for pre-order on the website. Items that are backordered are generally available in 14-21 days from date of order. I understand that it must have been disappointing when this was delayed longer than expected. I really hope that you will give us another chance in the future and order again. If you would like to discuss your order, please don't hesitate to email help@lampsy.com or you can speak to us on live chat. Kind Regards Lynn

Posted 1 month ago

“Great product, great price, excellent delivery”

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Posted 2 months ago

Hi Vanessa, That's great to hear, thanks so much for the lovely feedback! Kind Regards Lynn

Posted 1 month ago

“Quite nice and will serve the purpose but generally rather shoddy. A cheap lamp that looks cheap”

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Posted 2 months ago

Hi Helen, Thank you for your feedback, I am sorry that you are not completely satisfied with the quality of the lamp. We always want to hear that you are delighted the items you receive. If you would like to discuss this further please don't hesitate to contact us at help@lampsy.com or you can speak to us on live chat. Kind Regards, Lynn

Posted 1 month ago

“Bought two Nordlux Front 26 LED downlighters to place above front and side doors … they are pricey but very good product. Look great at night coupled with PIR (bought separately). Lampsy were good price and pretty good delivery .. though Royal Mail 48 hour still took more than 72 hours. That’s RM for you !”

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Posted 2 months ago

Hi Phil, Thank you so much for your feedback. I'm so glad to hear that you are happy with your lights and have had a positive experience with us. Really appreciate it! Kind Regards Lynn

Posted 1 month ago

Lampsy is rated 4.3 based on 1,446 reviews