Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.26

4.3 Rating 1,412 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 577 2200

Write Your review

Tell us how Lampsy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lampsy 5 star review on 3rd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All was good until the returns process. £12 to get a returns label and waiting days for the return to be approved??? I ordered a light from a different supplier (not a big company and in fact the light was cheaper) at the same time and their return was free and had a returns label in the box. The reality is you don’t have stores so people can see the product. Colour/tone is impossible to judge online (the reason I returned is the brass was too “dull” for what I was looking for) so you need to be able to see the product before a decision can be made. I would not order from you again as I’m unable to return if it doesn’t look as I want in the flesh without paying £12 so I wouldn’t risk ordering.”

Helpful Report

Posted 1 year ago

Hi Holly, thank you for your feedback. We do offer free exchanges in the event that the light doesn't work for you and you would like to choose something else or receive a gift card instead. If you would be interested in a free exchange instead, please contact help@lampsy.com and someone will be happy to help you with this process. If you have changed your mind and would prefer a refund, you can choose to purchase a pre-paid label, or you can use your own courier. You can also find more information about returns here - help.lampsy.com/hc/en-gb/articles/8473936877853-How-do-I-return-an-item Kind Regards, Lynn

Posted 1 year ago

“So glad I found this shop, I have been looking for The Perfect lamp for my bedside for so long and found it straightaway here. I also love that they are a small business and care about their customers.”

Helpful Report

Posted 1 year ago

“Ordered a outdoor lamp lantern. Looks smar and great quality.”

Helpful Report

Posted 1 year ago

“Very good quality”

Helpful Report

Posted 1 year ago

“Absolutely gorgeous lamp and top notch service. Received item next day! Would highly recommend this company having recently experienced a terrible ordeal with a similar company. Will order again from Lampsey x”

Helpful Report

Posted 1 year ago

“The instructions are simply insufficient and only a page with figures and no written instructions. No written instructions and no spare parts are available.”

Helpful Report

Posted 1 year ago

Hi Warren, I'm sorry to hear this. I have contacted you via email - I would be more than happy to help with the instructions, and provide further information if necessary. Kind Regards, Lynn

Posted 1 year ago

“Arrived smashed , have sent email and no reply”

Helpful Report

Posted 1 year ago

Hi Jackie, I believe this has now been resolved by one of our customer service advisors. If we can help with anything else, please contact us at help@lampsy.com. Kind Regards, Glenn

Posted 1 year ago

“Slow delivery”

Helpful Report

Posted 1 year ago

Hi Sanjai, thank you for your feedback. We always aim to deliver in 3-5 working days, so I'm sorry that delivery was slower than expected. If you have any questions in between placing your order and delivery, you can contact us at help@lampsy.com and one of our advisors would be happy to help you with a status update 😊

Posted 1 year ago

“Slight confusion on delivery timescales. Felt like we ordered these gorgeous lights and then didn’t hear anything for a while before delivery. Well worth it though as they look AMAZING! And brilliant quality.”

Helpful Report

Posted 1 year ago

Hi Holly, thank you for your feedback! We're very glad to hear that you were happy with the lights once they arrived. 😊 Kind Regards, Lynn

Posted 1 year ago

“Excellent quality and looks perfect once fitted”

Helpful Report

Posted 1 year ago

Hi Sandra, thank you for your feedback! I'm so pleased to hear that you are happy with the lights you received. 😊 Kind Regards, Lynn

Posted 1 year ago

“I didnt recieve my order”

Helpful Report

Posted 1 year ago

Hi Hannah, many thanks for sharing your experience - I'm really sorry to hear that your order didn't arrive - please email help@lampsy.com with your order number and we can resolve this for you. Kind regards, Glenn

Posted 1 year ago

“Items haven’t arrived and no one has responded to my email!”

Helpful Report

Posted 1 year ago

Hi Amanda, thank you for sharing your experience - I'm sorry that your original order didn't arrive - I have looked into this and can see from the tracking information provided by the courier that your order experienced a delivery issue and the parcel was returned to us. I can see that a replacement order has been issued and received - please reach out to help@lampsy.com if there are any issues we can resolve. Kind regards, Glenn

Posted 1 year ago

“Really pleased - the order arrived safely, well packaged, and the item looks as per the listing. The product is very high quality and functional. Overall, good light!”

Helpful Report

Posted 1 year ago

“My husband got real service from the lady he spoke too - very helpful and informative which helped him to make an informative decision! My husband was very impressed and is motivated to order more from Lampsy! And we love the 2 ceiling lamps we bought!”

Helpful Report

Posted 1 year ago

“Great Service”

Helpful Report

Posted 1 year ago

“Beautiful lamps and excellent customer service”

Helpful Report

Posted 1 year ago

“Great service with fast delivery and good protective packaging.”

Helpful Report

Posted 1 year ago

“Fantastic service and great quality product. Totally satisfied and real value for money Will definitely recommend”

Helpful Report

Posted 1 year ago

“Great lamp. You get what you pay for. Life it and will be buying another soon. Also great customer service.”

Helpful Report

Posted 1 year ago

“Dealt well with my delivery enquiries”

Helpful Report

Posted 1 year ago

Lampsy is rated 4.3 based on 1,412 reviews