Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,446 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with the wall light I bought from Lampsy.”

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Posted 4 years ago

“Not actually installed the lights yet however the ‘price math’ and prompt and efficient delivery were first class”

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Posted 4 years ago

“Very pleased with the product and the service .will definitely use again”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Product as advertised, very quick delivery!! So good have just ordered another. Thank you.”

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Posted 4 years ago

“Fabulous plug in light,quick delivery very pleased.”

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Posted 4 years ago

“Excellent item, speedy delivery and reply to my question. I'll use again.”

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Posted 4 years ago

“product and service very good.”

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Posted 4 years ago

“Very happy with prompt delivery, glass replacement for ancient outdoor light was perfect. Thank you.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“I DIDNT REALISE MY PURCHASE HAD TO BE ASSEMBLED BY MYSELF WHEN IT ARRIVED, IF I HAD KNOWN THIS I WOULDNT HAVE PURCHASED IT.”

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Posted 4 years ago

“Great light thank you. One point, the glass cover for the bulb wrapped in a small corrugated carboard roll was missed by the electrician and only when I was separating gash wire from plastic from carboard did I come across it. It nearly went out. Of course the electrician was at fault for not seeing it but equally it was easily missed. Maybe highlight it somehow for future customers - warning tape/fragile glass .... leave it with you.”

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Posted 4 years ago

“I found the website glitchy but had great communication with Lampsy. The light I bought is beautiful and of great quality. Good value and customer service. I’ll use Lampsy as my go to for all future lighting.”

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Posted 4 years ago

“Great products and fast delivery. Good prices also!”

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Posted 4 years ago

“Beautiful light, great quality, straightforward to install. Fantastic service from Lampsy, will certainly purchase again from them.”

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Posted 4 years ago

“Quick and efficient”

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Posted 4 years ago

“Beware the Next-Day Delivery trap! Placed an order at 09:40am on Wednesday and paid £8.99 for next-day delivery. Didn't receive any dispatch notification throughout Wednesday and needless to say I didn't receive the order on Thursday. When contacted and asked why, I received a reply on Friday afternoon saying that the parcel had now been delivered to a neighbours' property (I wasn't there to receive the delivery - hence why I paid for the delivery on Thursday). They also informed me that next-day delivery is not guaranteed. They are hiding behind the Covid situation as a reason that couriers may not deliver on the correct day and will not be offering refunds should this happen. The fact that they didn't actually dispatch the order on the correct day doesn't seem to qualify as a reasonable excuse for a refund and they haven't bothered replying to my subsequent email. What's wrong with holding your hands up, admitting an error and putting things right? Can't recommend them based on this experience I'm afraid.”

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Posted 4 years ago

“Great service and brilliant lamp. Really good quality. Thank you”

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Posted 4 years ago

“No probs. prompt delivery”

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Posted 4 years ago

“I'd recommend reading a range of reviews before ordering from here. If your order is as placed then all is great, but when there's an issue the way this company deals with it is really anything but customer centric. I placed an order and had no notification of delivery. The order was delivered, followed 4 hours later by a notification to say delivery was going to take place. Upon opening the order, it wasn't what I'd ordered. I contacted Lampsy immediately and was told I had to arrange for return of the incorrect items. I was told I would then have to wait for the returned items to be received by them before they would send out the items I actually ordered (receipt by their preferred courier wasn't enough). Only then would they send out my ordered - and paid for - items and presumably I'd then have to wait +7 days from that date again for the arrival. When I challenged this - as I needed the lamps by a certain date for visiting guests which would have been fine had they sent the items I actually ordered - I was met with a very consistently dismissive and arrogant response by their MD who told me if I want them quicker I should order and pay for a replacement set. Only once they receive the incorrect items will they then issue a refund. Again, the full onus on me as the customer to resolve everything - and for a period of what would be a few weeks between ordering another set and receipt of the refund for the incorrect one, pay twice - when the mistake sat entirely with them. I declined this suggestion, got a refund for the incorrect items received and found the lamps elsewhere with a company who called me immediately on order to discuss delivery time expectations, ensure I was happy with that and that I knew which bulbs were required etc... it's attention like this which makes the difference for small companies and why customers want to recommend them and deal with them again and again.”

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Posted 4 years ago

Lampsy is rated 4.3 based on 1,446 reviews