Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,446 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

0333 577 2200

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Lampsy 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant, well-designed lighting products; website is clear, easy to navigate and a great source of inspiration for lighting ideas.”

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Posted 2 years ago

“Really poor service. Took weeks for item to arrive and no email from them to say that. I had to chase. Lost a repeat customer.”

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Posted 2 years ago

“I’m waiting for return instructions as I’ve ordered the wrong thing but you have not replied”

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Posted 2 years ago

“Very happy with my lamp. It is exactly as pictured, very stylish and portable with its handle; it will be so useful when the lights go out this winter! Will use it as outside lighting too. More than tempted to buy another.”

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Posted 2 years ago

“All good except it arrived with a chipped/ broken section which means the lamp is off set. It would be helpful to have a replacement.”

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Posted 2 years ago

“Very happy with Lampsy lighting Good Quality very stylish”

Lampsy 5 star review on 21st October 2022

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Posted 2 years ago

“I like the light fitting and is of good quality, but I have to say I’m not sure justifies the £100+ price tag excluding 6 bulbs, considering this is an online business. I feel they could’ve at least thrown in some decent ones for free. The box was half open upon receipt which wasn’t great and if I’m honest what was inside wasn’t very well packaged. Luckily there was no damage but this needs to be improved.”

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Posted 2 years ago

“Poor communication and delayed delivery. Onus is on me to enquire about whereabouts of a product rather than getting regular updates. No phone number to call.”

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Posted 2 years ago

“Fantastic service”

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Posted 2 years ago

“Really happy the lamps have finally been delivered having taken 5 weeks from ordering.I was not told there was a delay until I emailed and questioned delivery.A lack of communication and no direct contact telephone number makes it very difficult for the customer.”

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Posted 2 years ago

“Really delighted to have found this company. Have received three pendant lights for new kitchen island, as yet still in their boxes but they are absolutely beautiful. Am in process of ordering multiple downlighters from them. Customer services also excellent.”

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Posted 2 years ago

“Good service quality of product and love the style , however they are not very antique brass but silver looking”

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Posted 2 years ago

“I've not yet put them up as I need to decorate the room but so far they look amazing and they work very well.”

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Posted 2 years ago

“Very efficient and quick service”

Lampsy 5 star review on 11th October 2022

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Posted 2 years ago

“Excellent products and efficiently delivered - well done Lampsy! Strongly recommend 5 stars.”

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Posted 2 years ago

“The service at Lampsy has been great from start to finish. I’ve been assisted with placing the order by a very helpful member of staff, and informed frequently about the delivery status. The items came on time and in great condition. The lamps look great, however, they’re unfortunately too big for my small corridor and therefore I have to return them. But definitely will be buying from Lampsy in the future.”

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Posted 2 years ago

“Excellent products and good delivery time”

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Posted 2 years ago

“Excellent service. Lights arrived and were just what we wanted.”

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Posted 2 years ago

“Ordered an item with 3-5day delivery time. After day 7 I contacted to ask if there was an issue, incredibly 3hours later I received a notification to say it had been dispatched. 24hours later I received a response to my email stating they’d already dispatched it and no apology for the delay. I also noted the DPD sticker had a ‘next day delivery’ on it. Poor delivery and poor communication”

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Posted 2 years ago

“I am very happy with my lamp but was disappointed with the delivery. I was expecting it within 4-5 working days. It wasn’t even dispatched by the end of the 5th working day. I placed an order with Nordic Nest, Germany at the same day I ordered from you, and I received it before yours and it was free of charge. 🤔”

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Posted 2 years ago

Hi Neslihan, I’m really sorry that there was a delay in dispatching your order. We experienced some back office logistics issues that caused a delay in processing some orders over the last 7-10 days. Our team were able to resolve this issue as soon as we became aware of it and orders are now being processed as normal. We know how important delivery times are when you trust us with your custom. I assure you that we take this very seriously and that everyone at Lampsy cares deeply about continually improving our customer service. I do hope that you’ll be prepared to give us another chance with your custom when you’re next making a purchase for your home. Kind Regards, Michael

Posted 2 years ago

Lampsy is rated 4.3 based on 1,446 reviews