Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,446 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

0333 577 2200

Write Your review

Tell us how Lampsy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lampsy 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Light was well priced & well packaged when it arrived. Delivery was quick and instillation was easy.”

Helpful Report

Posted 2 years ago

“Love the lights . Came on time for the client I was working for !”

Helpful Report

Posted 2 years ago

“Haven’t had the product. No I still don’t have my product and won’t change my review”

Helpful Report

Posted 2 years ago

“Great light price and service”

Helpful Report

Posted 2 years ago

“Looks good and just want I wanted. Not installed yet.”

Helpful Report

Posted 2 years ago

“Good quality product. No issues with delivery”

Helpful Report

Posted 2 years ago

“Well, being asked to write a review before the item has arrived says it all. Ordered on May 23 and still not here. Ordered something else from a similar company…arrived in two days. I’m sure all is ok but Lampsy need to get their dispatching sorted otherwise they will fall behind competitors service.”

Helpful Report

Posted 2 years ago

“The motion sensor does not appear to work - the lamp remains permanently on?”

Helpful Report

Posted 2 years ago

“SUPERB QUALITY PRODUCT AND SUPERB SERVICE”

Helpful Report

Posted 2 years ago

“No information prior to placing the order was provided in regards to the waiting time for the purchased item Poor contact with the customers service Item was ordered to the Uk and came with the European plug, I am unable to use it now, no information about this was given, no converter provided, no contact from costumers service when I asked about the solution I will never buy anything of you again and will warn others too”

Helpful Report

Posted 2 years ago

“waited a little while to hear about delivery but otherwise very effient.”

Helpful Report

Posted 2 years ago

“I originally had a problem with my order (PayPal problem), within 30 minutes and a couple of emails my order was sorted and over the moon with the product. Brilliant customer service at a time where that is normally hard to say.”

Helpful Report

Posted 2 years ago

“Item arrived broken and Lampsy have so far refused to provide a replacement or offer a refund, contravening the Consumer Rights Act 2015. UPDATE IN RESPONSE TO RETAILER REPLY When item was ordered in on 15th December 2021 I was advised it was out of stock and would be back in stock within 7-10 working days. This information was false, and the item didn't end up being delivered until late February. I advised the retailer in March that it had been delivered broken with a crucial part for assembly of the product snapped in half with the other half missing. When I requested a repair or replacement formally, as per my Consumer Rights, they refused before eventually offering a £25 refund on an £89 item. The notion that because I 'reported a damaged item more than 3 months after delivery, we can no longer accept it back.' misses the point of their legal obligations as a retailer entirely. Their version of events here also entirely contradicts the version I was provided via email, see below. As per the Consumer Rights Act 2015, I am legally entitled to request a repair or replacement for up to 6 months after delivery. I requested this 6 weeks after delivery. It is for the retailer to take up any issues with their courier directly, as they hired them, and it should not affect my rights as a customer. This retailer has a very disappointing grasp on their legal requirements, and I would not recommend anyone use them as a result. I will be taking this further through the appropriate channels.”

Helpful Report

Posted 2 years ago

Hi Michael, I’m really sorry that you’ve been unsatisfied with our service and that we were unable to refund your order. We’re unable to offer returns without any time limits and as you reported a damaged item more than 3 months after delivery, we can no longer accept it back. I realise this is frustrating, however because of the length of time that has passed, we’re unable to raise this with the courier or make a claim with them for the damage. Best wishes, Michael

Posted 2 years ago

“All good thanks”

Helpful Report

Posted 2 years ago

“Delivered in good time and well packaged”

Helpful Report

Posted 2 years ago

“Delivery was quick and customer services very helpful but they can only be contacted via email. Not a very quick method of reply to a query”

Helpful Report

Posted 2 years ago

“Love the lamp”

Helpful Report

Posted 2 years ago

“Got helpful email replies when had queries about appropriate fittings. Bulbs I bought, good quality and arrived very promptly , giant deco smoked bulbs.”

Helpful Report

Posted 2 years ago

“Lovely product. Great service.”

Helpful Report

Posted 2 years ago

“Really good design .”

Helpful Report

Posted 2 years ago

Lampsy is rated 4.3 based on 1,446 reviews