Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,446 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really nice light. Arrived quickly and in excellent condition.”

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Posted 2 years ago

“I bought these for my husband who saw similar in a shop nearby and has been raving about them ever since. They are bright and beautiful and he's delighted therefore so am I.”

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Posted 2 years ago

“I found just what I was looking for, placed my order & received it less than 24 hours later. Brilliant.”

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Posted 2 years ago

“Very fast delivery service - got the lights next day. Sent in very good, protective packaging so arrived in perfect condition despite being fragile glass globes. A good quality light.”

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Posted 2 years ago

“Lampsy asked me to review them - I wouldn't have bothered so this review is posted at their request! I'm sure that if everything goes smoothly, there is a reasonable level of customer satisfaction. This 1* review is entirely based on customer service, not on the quality of the products. If there is a problem with your order (ie: it's on backorder!), then be very aware that you will go for weeks without any information, but Lampsy will have taken the money very promptly. There is a phone number, but "because of Covid" they aren't answering it (in fact, they don't advertise a phone number, but you can find it if you search a bit); There is a chatbot, but it's not often it will let you get to a person and its standard responses were unhelpful. When I finally got the offer to chat to a person, it cut me off after a further 10 minute wait because no one was available; There is an email to contact, but in my experience, there is only a 50-50 chance that anyone replies and even then it generally takes several days. After over a month (when the estimate was 7-10 days), I cancelled my order, which isn't as easy as it sounds! I appreciate that suppliers are struggling with getting stock in, but the lack of customer service and information makes this a really difficult company to deal with, so I can't recommend them and won't be using them again.”

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Posted 2 years ago

“Gorgeous very happy and will be returning to use Lampsy again :)”

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Posted 2 years ago

“Took a week to put in post, once posted item arrived within two days.”

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Posted 2 years ago

“Good product which arrived safely and well packaged”

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Posted 2 years ago

“Returned item and awaiting refund. So far no acknowledgment from Lampsy on receipt of retuned item .”

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Posted 2 years ago

“I’m in love with my light fixture. So elegant and so easy put together. Overall it’s an amazing light.”

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Posted 2 years ago

“Very pleased with the product and quick delivery. Looks lovely in our bedroom :)”

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Posted 2 years ago

“Easy to order. Arrived on time (slightly earlier than expected 🙂). Very good service.”

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Posted 2 years ago

“Nice lamp good height”

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Posted 2 years ago

“Great service - quick delivery, easy returns, and we love our Noir Flush Ceiling light!”

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Posted 2 years ago

“Beautifully made product and in the main easy to fit. However fitting the 4 final cover retaining screws was very very difficult due to their close proximity to the ceiling. The only way to overcome this is with a magnetic screwdriver as the screws are very short and almost impossible to offer up by hand However it looks really great!”

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Posted 2 years ago

“Avoid buying through this company. Terrible customer service. Paid for next day delivery but the item didn’t arrive the next day and when I queried this, was told it was the weathers fault. Should of taken more note of other poor reviews. Don’t make the same mistake as me!”

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Posted 2 years ago

“Well packaged and delivered on time.”

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Posted 2 years ago

“Beautiful light fitting , fantastic service and 5 star communication 💫”

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Posted 2 years ago

“Really impressed by their customer service. We paid for 3-5 working day delivery and when the order hadn’t been dispatched by day 3 we got in touch to ask as we had our electrician booked in for the following week. They got back to us promptly and made sure the order was dispatched the next day.”

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Posted 2 years ago

“Excellent lamps at a reasonable price and delivery was ver fast”

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Posted 2 years ago

Lampsy is rated 4.3 based on 1,446 reviews