Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,475 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,475 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service”

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Posted 2 years ago

“Really happy the lamps have finally been delivered having taken 5 weeks from ordering.I was not told there was a delay until I emailed and questioned delivery.A lack of communication and no direct contact telephone number makes it very difficult for the customer.”

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Posted 2 years ago

“Really delighted to have found this company. Have received three pendant lights for new kitchen island, as yet still in their boxes but they are absolutely beautiful. Am in process of ordering multiple downlighters from them. Customer services also excellent.”

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Posted 2 years ago

“Good service quality of product and love the style , however they are not very antique brass but silver looking”

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Posted 2 years ago

“I've not yet put them up as I need to decorate the room but so far they look amazing and they work very well.”

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Posted 2 years ago

“Very efficient and quick service”

Lampsy 5 star review on 11th October 2022

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Posted 2 years ago

“Excellent products and efficiently delivered - well done Lampsy! Strongly recommend 5 stars.”

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Posted 2 years ago

“The service at Lampsy has been great from start to finish. I’ve been assisted with placing the order by a very helpful member of staff, and informed frequently about the delivery status. The items came on time and in great condition. The lamps look great, however, they’re unfortunately too big for my small corridor and therefore I have to return them. But definitely will be buying from Lampsy in the future.”

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Posted 2 years ago

“Excellent products and good delivery time”

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Posted 2 years ago

“Excellent service. Lights arrived and were just what we wanted.”

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Posted 2 years ago

“Ordered an item with 3-5day delivery time. After day 7 I contacted to ask if there was an issue, incredibly 3hours later I received a notification to say it had been dispatched. 24hours later I received a response to my email stating they’d already dispatched it and no apology for the delay. I also noted the DPD sticker had a ‘next day delivery’ on it. Poor delivery and poor communication”

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Posted 2 years ago

“I am very happy with my lamp but was disappointed with the delivery. I was expecting it within 4-5 working days. It wasn’t even dispatched by the end of the 5th working day. I placed an order with Nordic Nest, Germany at the same day I ordered from you, and I received it before yours and it was free of charge. 🤔”

Helpful Report

Posted 2 years ago

Hi Neslihan, I’m really sorry that there was a delay in dispatching your order. We experienced some back office logistics issues that caused a delay in processing some orders over the last 7-10 days. Our team were able to resolve this issue as soon as we became aware of it and orders are now being processed as normal. We know how important delivery times are when you trust us with your custom. I assure you that we take this very seriously and that everyone at Lampsy cares deeply about continually improving our customer service. I do hope that you’ll be prepared to give us another chance with your custom when you’re next making a purchase for your home. Kind Regards, Michael

Posted 2 years ago

“Had to contact them after a week to find out about delivery. But once I did this, the service was great”

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Posted 2 years ago

“I ordered a brass porch light but was sent a chrome spotlight I have sent this back and am now waiting for the item I originally ordered.”

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Posted 2 years ago

Hi Karen, Some of our extended range products are dispatched directly from our supplier. A mix-up on their end resulted in some orders being mislabeled and sent out to the wrong customers. We’ve reached out to everyone affected and began arranging collections of the incorrectly delivered products. There should be no delay in receiving the correct items as we’re sending these out straight away. I can see that we’ve already been intouch to get this sorted for you. Please accept my apologies for the inconvenience this has caused. Kind Regards, Michael

Posted 2 years ago

“Really pleased with my new wooden lamp shades, they look gorgeous. Have one in the kitchen and adjoining front room. Well wrapped and damage free. Do arrive pre made so the boxes were huge! Husband found them easy to put up. Only one comment I’d leave lampsy, would be that I had no communication from you from placing my order to my order being dispatched which was almost a week! Did start to wonder if I’d actually get the shades.”

Lampsy 5 star review on 4th October 2022

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Posted 2 years ago

Hi Sue, Thank-you for taking the time to share your feedback. We had a back-office issue that resulted in some orders being delayed. We were quickly on the case to resolve this issue, however this caused a small backlog which has now been cleared. We recognise that our communication should have been better and I apologise for any inconvenience caused. Kind Regards, Michael

Posted 2 years ago

“Smart and quality lamp. My 90 year old dad absolutely loves it!”

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Posted 2 years ago

“Ordered some lamps but when they arrived I changed my mind. Helpful staff (Lynn) sorted everything out for me”

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Posted 2 years ago

“Exactly what I wanted … good communication… timely delivery”

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Posted 2 years ago

“Prompt delivery, well priced outdoor wall lights.”

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Posted 2 years ago

“Delivered quickly and looks great!”

Lampsy 5 star review on 28th September 2022

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Posted 2 years ago

Lampsy is rated 4.3 based on 1,475 reviews