Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,446 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received the item yet ?”

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Posted 2 years ago

“The dispatch time was very very slow. The item was very good quality when it did arrive.”

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Posted 2 years ago

“Delivery was ok once I had chased up on the order. It’s frustrating that there is no direct phone number, and the help email was not very responsive. If Lampsy could put the same effort into direct customer service and order updates as they do in seeking reviews it would 5 stars!”

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Posted 2 years ago

“The lamp was sent quickly, but the quality compare to other products on the market is poor. Also, if you want to return the product you need to wait a few days for a return label to be sent and pay the postage yourself. Most companies has free of charge return. Don't recommend!”

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Posted 2 years ago

“Lampsy's choice of DPD as a delivery partner is probably one of the worst decisions - two weeks since I have order and I still have not received my package. Having taken the day off work to wait at home for the package (for the second time), today at 12 noon DPD send a message through their App to say "I" had requested delivery for Monday...at this point I don't think I will ever get the items and once again have to rearrange the electrician. Great choice on delivery company Lampsy.”

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Posted 2 years ago

Hi Annie, I’m really sorry this has happened and I appreciate how frustrating & inconvenient it can be when something doesn’t arrive on time. I believe we’ve managed to get this sorted and I hope that you were happy with our service once we were aware of the problem. Sometimes things go wrong, we’ll always to our very best to help if they do. Kind Regards Michael

Posted 2 years ago

“Looks great.”

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Posted 2 years ago

“The product was just OK. A little expensive for the quality. The delivery was very late. It only got sent out the day after I queried where it was via email.”

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Posted 2 years ago

“I am very happy to receive items very quickly.”

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Posted 2 years ago

“Love the lights we ordered to go over our new kitchen island, not fitted yet though! Quick delivery, very efficient.”

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Posted 2 years ago

“Great delivery. Product looks just what we are looking for, however we are awaiting an electrician to put it up.”

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Posted 2 years ago

“From order to delivery excellent”

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Posted 2 years ago

“One of my pet hates, is being asked for a review, 10 days after the order was placed and still haven't received it. Maybe you should change from royal mail to an alternative delivery service.”

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Posted 2 years ago

Hi Peter, I’m really sorry that there’s been such a delay with Royal Mail delivering your order. The review invitations are sent to you directly from [Reviews.io](http://reviews.io/). They send these a set number of days after an order has been dispatched. I recognise that being asked for a review before you’ve even received your order doesn't leave the best impression. I believe we’re already been in-touch and managed to get this sorted for you. Kind Regards, Michael

Posted 2 years ago

“Beautiful lamp, easy to build”

Lampsy 5 star review on 28th August 2022

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Posted 2 years ago

“Product as described, arrived exactly when expected, packaged well”

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Posted 2 years ago

“Great customer service but although I was at home the whole day DPD claimed that they attempted the delivery and send the parcel to a shop 30 minutes from my home. I am not happy with this as I paid for home delivery.”

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Posted 2 years ago

“Excellent product and service”

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Posted 2 years ago

“My lights are not installed yet , but the website and communication with Lampsy has been excellent. I recommend this company”

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Posted 2 years ago

“The service from Lynn at Lampsy was excellent. The lamps arrived next day as requested. The only reason I haven’t scored Lamar as excellent is that the lamps come with non-replaceable light source which means once that reaches end of life the whole thing has to be thrown away.”

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Posted 2 years ago

“Nearly 2 weeks from order and porch light still hasn’t been delivered.”

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Posted 2 years ago

“Extremely impressed with delivery time and quality of product. We haven’t fitted the two pendant light shades yet but they’re a perfect colour match to the paint used on some walls in our living space (Dulux cygnet feather). Very pleased!”

Helpful Report

Posted 2 years ago

Lampsy is rated 4.3 based on 1,446 reviews