Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,446 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful design and good value - looks expensive. You can adjust the angle of the light sideways, not just up and down. Very easy to install, just a bit tricky to get the bulb in. Would prefer a fabric flex.”

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Posted 1 day ago

“GREAT PRODUCT. GREAT SERVICE.”

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Posted 3 days ago

“Products fine, packaging and delivery terrible, customer service brilliant following complaint regarding condition of parcel delivered by third party. Outside of their control but handled situation very well.”

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Posted 3 days ago

“I am extremely disappointed with the service I received from Lampsy. My order was delayed far beyond the advertised 3-5 working days, and the lack of clear communication only added to the frustration. While delays can happen, the handling of this situation was unacceptable. Suggesting I should wait to book an electrician is basic common sense and does nothing to address the inconvenience caused by the excessive delay and poor communication. Timely delivery is a basic expectation when making a purchase, and Lampsy failed to meet even this standard. The offered resolution—a free return label—was completely inadequate given the inconvenience caused. If this is the level of service Lampsy considers acceptable, I feel compelled to warn others. I would strongly advise against relying on this company. Avoid Lampsy if you value good customer service and reliability.”

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Posted 6 days ago

Hello Mr Page, Thank you for your review. I'm really sorry that the service you received was not up to the standard that you would expect. I would like to offer my sincerest apologies that your order wasn't delivered on time and that communication was lacking. We have had some issues with our mailing system which have now been rectified. We are also looking to move to a new email system shortly. This should improve the email response times and communication issues. Unfortunately we are unable to offer monetary compensation when an order is delayed. I do understand that this is disappointing, and I'm sorry that this wasn't able to be resolved satisfactorily for you. If there is anything we can do to help make this better for you, please don't hesitate to reach out at help@lampsy.com Kind Regards Lynn

Posted 5 days ago

“Lovely lamp, fits in perfectly with the room, very happy with it.”

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Posted 6 days ago

“I love our new light. Ordering was easy and delivery was as promised. We were kept informed about its arrival.”

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Posted 1 week ago

“As others have stated, money taken for the item immediately and then the item not dispatched until over a week later despite being advertised as in stock.”

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Posted 1 week ago

“Beautiful lighting”

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Posted 1 week ago

“Absoutely Stunning Lamp!”

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Posted 3 weeks ago

“Absolutely terrible experience. I placed an order expecting delivery within 5 days, but it took over 4 weeks for anything to arrive. To make matters worse, only 1 of the 4 items I ordered was delivered. Customer service has been practically non-existent—no updates, no communication, and no effort to resolve the issue. It’s clear that this company has no regard for their customers or their time. I strongly recommend avoiding Lampsy at all costs. Save yourself the hassle and shop elsewhere. Terrible service, unreliable delivery, and a complete lack of accountability.”

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Posted 3 weeks ago

“I don't understand what has happened to my order and I've received no response from the company.”

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Posted 3 weeks ago

“The lights arrived safely and well packaged. They look very good and currently work as expected. The customer service from Lampsy does leave a good deal to be desired. Not the best out there for communication.”

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Posted 3 weeks ago

“Mayfield Task Floor Lamp”

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Posted 3 weeks ago

“A surprisingly sturdy lamp which look perfect for a corner in our kitchen/diner and to be able to change the brightness is an added bonus.”

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Posted 4 weeks ago

“Most impressed with the quality of these two lamps and the thought that has very obviously gone into their design. Very pleased.”

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Posted 4 weeks ago

“Good selection of products well priced, had to wait a wee bit for the delivery but very pleased with the product when it arrived. Would buy again.”

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Posted 4 weeks ago

“My lamp has been delivered with a cracked glass shade and despite several emails, Messaging service contacts and Shop notifications absolutely no response received whatsoever.”

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Posted 1 month ago

Hi Peter, I'm sorry to hear your light arrived damaged. We go to great lengths to ensure products are safely packaged to avoid this. I can see you're currently in contact with Lynn from our customer services who is getting this sorted for you. Please accept my apologies for any inconvenience. Best Regards, Michael Managing Director

Posted 3 weeks ago

“Very competitive price.”

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Posted 1 month ago

“We had ordered to lights but unfortunately one was broken but Lampsy dealt with the return without any problems and we now have the two lights which we are very pleased with.”

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Posted 1 month ago

“A very stylish lamp that looks great”

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Posted 1 month ago

Lampsy is rated 4.3 based on 1,446 reviews