LampShopOnline have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Great price, fast delivery, well packaged and was the perfect solution to my needs.
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- Charles
“
Good price and quick delivery. Well packaged so no bulbs broken. Well done.
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- Peter Brooker
“
Replacement LED Striplight for fluorescent tube works perfectly. Great service and delivery at a good price
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- A
“
Great price, fast delivery, well packaged and was the perfect solution to my needs.
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- Charles
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Impressive delivery timings and product looks great would definitely use again 👍
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- David Mark
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Good price and quick delivery. Well packaged so no bulbs broken. Well done.
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- Peter Brooker
“
product arrived promptly but turned out to be unsuitable, company unhelpful with returns
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- Anonymous
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I've Emailed with pictures asking for a returns policy and been ignored.
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- Ian
“
Wrong lamps were ordered - procedure to return was straight forward enough.
Of course you have to pay for returning the item - fair enough.
However Lampshop did not refund my original postal charge,the lamps arrived in a flimsy cello bag - very surprised bulbs survived the post.
I run a business and if a customer returns an item - we refund their original postal cost - it is a matter of good customer relations - which sadly was lacking with the Lampshop
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- Brian Glover
“
00pm to report the issue and was told the items could not now be delivered until Monday, (three Days away) but they would refund the shipping costs.
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- 12
“
Very poor service in comparison with a similar company who responded within 48 hours and issued a refund with no trouble whatsoever.
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- Graham Roxburgh
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Ive had two tubes delivered broken now been told getting refund which i havent got i would not recomend this company at all
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- Martin
“
I wanted a secific LED floodlight bu couldn't find it on the Lamp Shop Online website. However, I rang customer servces who were extrememly helpful. I then ordered 2 floodlights online and was delighted when they were delivered the flloweing morning. Excellent service, thank you - and the floodlights are good and very competitively priced.
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- David Ray
“
Excellent next day service & the 'u' flourescent tube was exactly what I was looking for.
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- Brian
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Very Good service and excellent product
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- Mark Bond
