lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.47

4.5 Rating 1,348 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,348 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“Not received order. Was told was in stock and then received email saying would be few weeks. Still waiting. No offer of refund .”

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Posted 1 year ago

Hi Roselynn, We were out of stock of this item unfortunately and are waiting for a new order to arrive. We expect this middle of this week . We can send your goods as soon as they arrive of credit you back whichever suits you best . Best Regards Service

Posted 1 year ago

“Just what I had been looking for. Prompt delivery and well packed.”

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Posted 1 year ago

“General lamps is a good company to buy lamps, fast delivery, acceptable prices, large assortment.”

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Posted 1 year ago

“Clear website, and item arrived as expected and on time.”

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Posted 1 year ago

“Arrived promptly, bulbs well packaged and as described.”

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Posted 1 year ago

“Very prompt service, good price, will use this company again.”

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Posted 1 year ago

“I was about to bin the light fitting because I couldn’t find the replacement bulbs.Luckliy came across this website which had exactly what I needed.Good price and delivery time as well.”

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Posted 1 year ago

“Good service Thanks”

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Posted 1 year ago

“I have need of light bulbs which are now very hard to find. General Lamps had them and I received them in two days. First Class Service!”

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Posted 1 year ago

“Truly pathetic customer service, my lamps never arrived. Apparently they shipped it to a wrong address which I had never heard about. When I called, the salesperson I spoke to explained this but was quite arrogant and claimed that somehow it was my fault! I filled in their online order form correctly and put twice the shipping address I wanted, as well as emailing them immediately after to confirm. They then agreed to send me replacement bulbs, but to this day, they have not arrived, every time I email them and get no answer, it’s been almost 2 weeks since I put the order initially”

Helpful Report

Posted 1 year ago

Dear Ilan Adler, We received your order and sent it to an address in Edinburgh . This was the address that was on your order . Our system is automated so you put the destination address in and we simply carry out your instruction. You contacted us to ask where your goods where we confirmed that they had been delivered to Edinburgh as per your instruction. You then advised us that you wanted them to be sent to an address in Bournemouth not Edingburgh? You had spoken at this stage to 5 separate members of our team that makes things difficult for us as we have to try to piece this all together . We have agreed to send you a replacement order at our cost , a team member has now sent you three emails asking if you can give us the address that you want them to be sent to in Bournemouth bit so far you have not replied? I am really not sure what else we can do for you if you cannot advise the address you want your goods to be resent to Service

Posted 1 year ago

“My first order of lamps was damaged in transit and when I phoned to repot this the service was good and replacements arrived quickly and in good order.”

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Posted 2 years ago

“Very pleased with the service and will definitely reorder when required”

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Posted 2 years ago

“Still waiting for part of my order placed 5th February but you took the full amount off my card”

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Posted 2 years ago

Hi Fiona, The item that you ordered is proving difficult to obtain as it has one been upgraded. Would you like us to supply you with an alternative that is too a higher spec or did you specifically want this one? If you would like us to send the newer version that has a better spec please let us know and we will do this at no additional cost Best regards Polly

Posted 1 year ago

“Good customer service”

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Posted 2 years ago

“Was able to get the bulb I needed. Delivered when expected.”

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Posted 2 years ago

“Correct items delivered promptly, well-packaged.”

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Posted 2 years ago

“The lamps arrived as expected, the products were just what I wanted and the price was right.”

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Posted 2 years ago

“I wanted a particular light bulb not stocked by many retailers. They had exactly the item I needed at a better price than others. I ordered it and the delivery was made promptly”

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Posted 2 years ago

“Received my order and it was well-packaged. Thank you.”

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Posted 2 years ago

“very helpful and good delivery”

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Posted 2 years ago

lamps-on-line-com is rated 4.5 based on 1,348 reviews