lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.51

4.5 Rating 1,197 Reviews

88 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

lamps-on-line-com 5 star review on 4th October 2024

Anonymous // 01/01/2019

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“Still not received my order.Called the company auto answer said all operators busy leave number and will call back still awaiting callback .If a small order was a problem don't know what will happen to a larger order.In a dilemma.Haven't bothered to even ask for a refund.”

Helpful Report

Posted 1 year ago

Hi Lalit, We sent your goods on the 4th January ? I have tracked and can see that it hasn't yet been delivered. Please wait until Wednesday , if you still haven't received your goods please let service know and we will send replacements. We are still experiencing some delays following the recent strike action by Royal Mail Best regards Service Team

Posted 1 year ago

“Good Company to deal with. Order process straight forward and lamps well packaged. Would recommend them.”

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Posted 1 year ago

“REALLY IMPRESSED WITH ALL ASPECTS OF THE SERVICE HIGHLY RECOMMENDED MANY THANKS”

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Posted 1 year ago

Hi Tony, Thank you for the positive reply - appreciated by all!

Posted 1 year ago

“Quick delivery.”

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Posted 1 year ago

“was well packed and arrived in good order many thanks”

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Posted 1 year ago

“Once again excellent service from General Lamps. A few days delay in delivery understandable due to postal build up following Christmas and New Year.”

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Posted 1 year ago

“Good: Very pleased to find the right size striplight bulbs for our kitchen so ordered several Bad: One of them has blown already, after less than a week!”

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Posted 1 year ago

“Hello to the UK, I'm afraid but there has not been a delivery yet. Did you get a message about where the parcel could be? I always got a funny message looking like a phishing from Fedex. It showed up a very weired mail address when positioning the curser mouse over on the answer button. Any idea? Regards from Germany – Michael”

Helpful Report

Posted 1 year ago

Hi Michael, We did not send these by Fedex so please dont reply as this may be a scam We are based in the UK and sent these by international tracked post. If you contact us directly we can give you the tracking number. You will need to pay duties before receiving your goods so you should get a message from Bundespost regarding this when goods are in Germany Best Regards Service team

Posted 1 year ago

“ORDERED THE LAMP AND WAS DELIVERED IN A TIMELY AND SECURE MANNER- VERY IMPRESSIVE”

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Posted 1 year ago

“Excellent service. The first striplight I ordered arrived broken. I rang the company and spoke to a polite and helpful lady who apologised and arranged for a replacement to be sent. This arrived two days later in perfect condition. Thank you for great customer service.”

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Posted 1 year ago

“Delivery was very slow and order is still incomplete”

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Posted 1 year ago

Hi Brian, We are still waiting for the pearl bulbs to be dleivered to us. We have these in stock in a clear finish if thats suitable or 60w in a pearl finish ? If either of these options are suitable to you please let me know and I will amend your order and get the balance sent. Best Regards Service Team

Posted 1 year ago

“Very pleased with my order which was delivered on time.”

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Posted 1 year ago

“Excellent service fast & hassle free”

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Posted 1 year ago

“Arrived safely, well packaged, took a while to arrive, thought it might be from China!”

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Posted 1 year ago

“Very competitive price and quality bulbs. Quick delivery.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“I purchased the tube waited 2 weeks only to receive it broken I will never use this company again”

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Posted 1 year ago

Hi David, Very sorry to hear this . As we supply glass this can happen on occasion. All you need to do is emails sales@generallamps.com with an image of the broken lamp ( we ask this so we can take it up with the carrier that broke the lamp)and we will send a free replacement. Please be careful when disposing of the lamp as it may contain broken glass Regards Service

Posted 1 year ago

“Exactly what I wanted, can't get these in any shops or stores”

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Posted 1 year ago

“Terrible - I ordered some bulbs for my Mum in the UK...put the correct address in etc, and then paid using Apple pay - this overwrote the delivery address with my own (in EU) without any sort of warning. Tried calling and mailing to correct the issue, but had no answer and a few days later the bulbs were shipped....not heard anything for a few weeks now.”

Helpful Report

Posted 1 year ago

Hi Richard, The delivery address you gave to us was in Germany. So we have sent your goods to Germany as was requested. We can only send goods to the destination that has been given to us. It would be a good idea to change the destination address that you have in Apple pay to your current one to prevent this happening again. Please understand we cant be held responsible for wrong delivery if we have delivered to the destination address that we have been instructed to send to . Regards Service

Posted 1 year ago

“Aviod still not got my item RIP off”

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Posted 1 year ago

Hi Robert , we sent you an email at 9.27 am this morning to confirm that your goods have been posted but please allow a few extra days due to the recent postal strikes Regards Service

Posted 1 year ago

lamps-on-line-com is rated 4.5 based on 1,197 reviews