lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.47

4.5 Rating 1,344 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“My Order was delayed and then sent to an outhouse in the middle of nowhere. the address column auto filled Nottinghamshire, NG22 9QU at the end despite the rest of the address being 10 Savile Row and London.”

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Posted 2 weeks ago

Thank you for your feedback. We’re sorry to hear about the issues with your delivery. However, we would like to clarify that the incorrect address and the delay were due to the courier's handling of the shipment. Our system auto-fills addresses based on the details entered, but once the parcel leaves our warehouse, any address or routing issues are outside our control. As far as we are aware, we haven’t been contacted regarding this issue, so we haven’t had the opportunity to look into it and resolve it for you. If you had reached out to us, we would have been happy to assist and ensure the situation was corrected. Please feel free to get in touch with us directly so we can address this further and make it right. Thank you for your understanding.

Posted 2 weeks ago

“Great friendly and quick responce to an urgent order, excellent service.”

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Posted 2 weeks ago

“Perfect item. Fast delivery. Recommended.”

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Posted 2 weeks ago

“There was a full description of the lamp I required on line which made it easy to order.”

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Posted 2 weeks ago

“Item as described, all good.”

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Posted 2 weeks ago

“The lamp itself is fine, but it took nearly two months to arrive.”

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Posted 3 weeks ago

Thank you for your feedback. We’re glad to hear that you're happy with the lamp itself. However, we'd like to point out that our website updates live stock levels, so you would have known at the time of purchase if the item was out of stock. We didn’t receive any communication from you asking about the status of your order, but of course, we would have been happy to assist if you had reached out. We appreciate your patience and hope this clarifies the situation. If you have any further concerns, don't hesitate to contact us. Thank you.

Posted 2 weeks ago

“Very secure packaging and prompt delivery. Good value led tube. Very pleased.”

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Posted 3 weeks ago

“My order was well packaged and arrived without mishap. There was a delay but I think that was because of difficulty obtaining stock.”

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Posted 3 weeks ago

“Nice and fast service 👍”

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Posted 3 weeks ago

“Terrible. Rude customer service agent when i called to trouble shoot a late delivery. Charged £15 for next day delivery and recived the item 3+ days later and then the product was the wrong thing and I emailed o arrange a return and I've had no acknowledgement or response.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. However, we'd like to clarify a few things: Delivery Timing: You placed your order on Friday, the 17th, and as clearly stated on our website, we are closed over the weekend. Therefore, next-day delivery wasn’t an option. If your order was urgent, we recommend selecting an AM delivery option at checkout for quicker handling. Product Issue and Email: We have not received any emails from you regarding a return. If you have emailed us, it may not have gone through. Please send another message, and we’ll address the issue promptly. We work to be clear and transparent with our policies, and we encourage you to follow the proper steps for a quicker resolution. Feel free to reach out again directly if you need assistance.

Posted 2 weeks ago

“My order was dealt with quickly delivered on time and in excellent condition.”

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Posted 3 weeks ago

“I was pleased to locate these lamps that are required for my Revox tape recorder. They were delivered in generous packing very quickly thank you.”

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Posted 3 weeks ago

“Very easy to identify the bulbs I needed and a speedy delivery. A company I will definitely use again”

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Posted 3 weeks ago

“Good service and delivery on time, thank you.”

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Posted 3 weeks ago

“Im very happy with the product and the service. I Will use them again”

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Posted 3 weeks ago

“Carries a very large selection and good to browse through.”

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Posted 3 weeks ago

“Would not use again, bulb didn't work upon arrival, emailed the Company to which they have been no help then have ignored my emails.”

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Posted 3 weeks ago

Thank you for your feedback. We’re disappointed to hear you feel this way, especially since we’ve gone above and beyond to resolve the issue: Product Issue: When you reported the issue with the bulb, we immediately sent you a brand new one via overnight delivery at our own expense, which cost us £15 to ensure it got to you as quickly as possible. Communication: We also sent you an email apologizing for the inconvenience and confirming the steps we took to resolve the matter. It’s concerning to hear that you feel your emails were ignored, as we always strive to respond to our customers in a timely manner. We’ve worked to correct the situation promptly and at our own cost, and we hope this clarifies our commitment to resolving the issue. If you still have concerns, please reach out directly, and we’ll make sure to address them.

Posted 2 weeks ago

“Your reply to my e-mail not in short time. The products and the shipping very good”

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Posted 3 weeks ago

“Very pleased with the service”

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Posted 3 weeks ago

“allround very good company will use again thanks”

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Posted 4 weeks ago

lamps-on-line-com is rated 4.5 based on 1,344 reviews