lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.47

4.5 Rating 1,344 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“Lamp is fine. Packing was very poor. Contents loose inside and air bubble wallets most were empty.”

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Posted 1 month ago

“Ten days later I have still not received my lamp . I know it is the festive season and there coulld be delays. But when I send an e-mail to query it I get no reply.”

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Posted 1 month ago

Dear annie, Thank you for reaching out and for your patience. We apologize for the delay in receiving your lamp. We understand your frustration and want to assure you that we did respond to your inquiries on two occasions. After the festive season, our warehouse experienced a significant backlog due to the high volume of orders, which caused delays in processing and shipping. Please know that we are doing everything we can to get orders dispatched as quickly as possible, and we appreciate your understanding during this busy time. We sincerely apologize for any inconvenience this has caused. If you need further assistance or have any additional concerns, please don’t hesitate to contact us, and we’ll be happy to help. Thank you again for your patience. Best regards, Customer Service Team

Posted 1 month ago

“Order safely packed; good price for items. Email said order shipped 31 Decr. but Royal Mail tracker suggests they got it 8 January; finally arrived 10 Jany. which seems rather slow.”

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Posted 1 month ago

Dear Anonymous, Thank you for your feedback! We're glad to hear that your items were safely packed and that you found them to be a good value. We do apologize for the delay you experienced. As you placed your order on New Year’s Eve, our office was closed for the holiday, and we didn’t return until January 2nd. When you received the email stating that your order had shipped on December 31st, this actually refers to the order being dispatched to our warehouse for processing. Due to a significant backlog in the warehouse after the holiday period, it took longer than usual to get your order out to you. We are working diligently to clear this backlog and get orders dispatched as quickly as possible. We appreciate your understanding and patience during this time. If you have any further concerns, please don’t hesitate to reach out to us directly. Thank you again for your purchase! Best regards, Customer Service Team

Posted 1 month ago

“The LED tube was a successful replacement for the previous fluorescent tube. The packaging was good so everything arrived intact. I installed the tube and replacement starter and it worked first time. I placed the order on line and had no reason to communicate with the company so I have nothing to add in the questions below.”

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Posted 1 month ago

“Lamps work fine well packaged , on invoice no details of who was delivering them I emailed your customer services for details several days had passed no reply a week later received an email from Royal Mail confirming they had them, all good eventually comms could be better with details of carrier on otherwise a good service would use again”

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Posted 1 month ago

“Great customer service and very helpful”

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Posted 1 month ago

“Ordered on Christmas Day and they arrived 9th Jan. Not company fault, probably more like Royal Mail but they are what I wanted and they work great.”

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Posted 1 month ago

“I placed my order and was assured I would receive it within 5-10 working days. I received and heard nothing for over a month, and had to chase them to see what was happening. On the phone, the person I spoke to was dismissive, not quick to apologise and told me I would recieve my order within the next week. I received nothing for a further 4 weeks, at which point I chased again. The person I spoke to this time was more helpful, admitted they didnt have it in stock and suggested I swap my order for a similar bulb that they did have in stock... So, it took more than 2 months from payment to receiving a bulb I didn't initially order - no offer of compensation or explanation why it had taken so long - that's a long time to be left in the dark!”

Helpful Report

Posted 1 month ago

Dear Leo, Thank you for your feedback. We truly appreciate you taking the time to share your experience. We apologize for the delay in receiving your order and understand the frustration this caused. While our website does indicate stock availability, we recognize that we could have been more proactive in providing clearer updates and managing expectations around the delay. We aim to provide timely and transparent communication, and we’re sorry we fell short in this instance. Best regards, Support General Lamps

Posted 1 month ago

“Companies can say they give good service but it's their responsiveness and actions that really show how they treat customers. These guys were excellent. I ordered a light tube and it was packaged really well but right in the middle of Christmas it didn't stand a chance against a fully loaded DPD van and my first package unfortunately got delivered folded in half. Which for a bulb isn't a good thing! However, sent a pic and email to these guys and they instantly sent out a replacement that was successfuly delivered. Thank you. Quick, efficient and helpful.”

Helpful Report

Posted 1 month ago

Dear James, Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with us, especially considering the unusual delivery issue you faced. We always aim to go above and beyond for our customers, and we’re glad that our prompt response helped resolve the situation quickly. It’s our priority to ensure that our products arrive in perfect condition, and we truly appreciate you taking the time to share your feedback. We’re grateful for your understanding, and we’ll continue working hard to maintain the level of service that earned your trust. Should you need anything else, don’t hesitate to reach out! Best regards, Support General Lamps

Posted 1 month ago

“These characters 06-01-25, dated didn't even honour their word and sent item (ordered for next day ) crisis some days later , no good to me as it was at ube light for my kitchen , left me in dark ! Haved tied to communicate and ask for full refund but just ignore me! Still waiting . Will take proceedings against them , if not reimbursed.”

Helpful Report

Posted 1 month ago

Hi Mike, You placed your order during the Christmas break on the 27th December at 10.36 . We had a team in that day who picked packed and sent your order at 11.01 , 30 minutes after you placed your order. Carrier delivered at 9.36 the next working day . 1 star review , really?

Posted 1 month ago

“Lamp is fine! Not sure why delivery took so long?”

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Posted 1 month ago

“The bulbs arrived in good condition. They were really well packaged. And they work. So far so good 👍.”

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Posted 1 month ago

“I can't really rate your Company because I am still waiting for my order and when I go to track it nothing comes up.”

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Posted 1 month ago

Dear Lorraine, you ordered your goods on a Saturday 21st of December and we are closed during the weekend. Which means your order was sent down to the warehouse on Monday the 23rd for December due to it being 2 days before Christmas and being in the Christmas period the warehouse were and are extremely busy and trying to get out every order as soon as possible. The office closed on the 24th of December and we did not return back to the office until the 2nd of January 2025. We are extremely sorry your goods are not with you yet but they are due to be arriving shortly.

Posted 1 month ago

“Easy website, quick delivery and great product”

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Posted 1 month ago

“product as described postage far too long”

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Posted 1 month ago

“Great to deal with”

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Posted 2 months ago

“I needed an unusual size and specification of lamp and was able to quickly find and order it on the Lamps Online web store. The items I ordered were well packaged and delivered very rapidly. First class service!”

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Posted 2 months ago

“Brilliant service good price what more do you want”

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Posted 2 months ago

“Very helpful when enquired about the product. Very knowledgeable and received great advice . Received the item earlier than expected . Thank you 🙏”

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Posted 2 months ago

“Lights back on in fridge and freezer Thanks guys👍😃”

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Posted 2 months ago

lamps-on-line-com is rated 4.5 based on 1,344 reviews