lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.51

4.5 Rating 1,251 Reviews

88 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,251 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the porch light I was looking for on their website. Searched high and low on other sites before I found it. Great website. Price was reasonable, arrived on time well packaged. altogether 10/10/”

Helpful Report

Posted 2 months ago

“Great product. Well packaged.”

Helpful Report

Posted 2 months ago

“I was lucky to find these fluorescent tubes as they are now obsolete. Took a few days for delivery but they were exceptionally well packaged. I'm very pleased with the service.”

Helpful Report

Posted 2 months ago

“we needed a light bulb for our garden light. they had what we needed as i shop with them before brilliant sevice and came really quick in the post definitly shopping with them again i would also recomend them to friends and family.”

Helpful Report

Posted 2 months ago

“Well I am pleased with the battery's still try to condition the.”

Helpful Report

Posted 2 months ago

“Don’t even think about ordering if you live in Belgium. After paying for “shipping” (£15 for a handful of bulbs…) my package was held up in Belgium Customs and General refused to accept a return.”

Helpful Report

Posted 2 months ago

Hi James , Your review does not reflect the sequence of events. The issue was that you did not want to pay the duty that was payable on your order. This is not in our control and is what Belgium authorities charge to their residents. We advised that we would accept the goods back however we could not credit the post for sending goods out or to return them as we will not be able to recover that from the carrier. Note - when we export goods to the EU we deduct VAT so there is a 20% reduction in your purchase price, when the goods arrive in the destination country duty and sales tax are charged at this point. So effectively you save at one end and pay at the other which equates to a similar monetary value.

Posted 2 months ago

“Item ordered was perfect, came with quick efficiency. Easy to seek correct product from selection. Now Can clearly see following fitting. Excellent”

Helpful Report

Posted 2 months ago

“Trying to get a similar power whilst cutting the energy usage - seems to do the trick!”

Helpful Report

Posted 2 months ago

“Everything worked very well. Thank you.”

Helpful Report

Posted 2 months ago

“Easy to order, fantastic packaging, delivered within a few days”

Helpful Report

Posted 2 months ago

“Ordered special bulbs and they turned up on time and were a good price”

Helpful Report

Posted 2 months ago

“Goods received as ordered.”

Helpful Report

Posted 2 months ago

“after my first delivery of lamps were smashed in the post, they have sent me replacements....I can't argue with that..”

Helpful Report

Posted 2 months ago

“Arrived on time and there website says you can phone them if your stuck about anything”

Helpful Report

Posted 2 months ago

“Great product, they look great”

Helpful Report

Posted 2 months ago

Hi John, Thank you for sharing the image. They look great ! I will share this with all of our team Thanks Gerry

Posted 2 months ago

“Brilliant customer service”

Helpful Report

Posted 2 months ago

“The website clearly had the replacement bulbs I required, and the order process was very easy. I chose standard delivery, but the agents sent my parcel to the wrong centre, so there was a short delay.”

Helpful Report

Posted 2 months ago

“The lamps I ordered against the website image were not the ones that arrived, although a similar spec but a cheaper version. Considering the price I paid very frustrating, couldn’t be arsed to send them back so I will use them , but won’t deal with this unreliable company again”

Helpful Report

Posted 2 months ago

Hi Steve, I have checked with our warehouse and they have advised that they sent the current version to you from Philips? Please can you send us an image of what you received if we have sent a product that is not of the same quality we will reimburse you for your order. LED lamps are constantly changing as performance improves so it can happen that we send an item that is better than want you have ordered ( for the same price) but we dont ever send a client an item that is inferior in performance to what was advertised

Posted 2 months ago

“Item received damaged. Took nearly 3 days to receive an email reply from customer services and couldn’t get a response from their telephone number. Item was out of stock, but they would be sending it as soon as they could. No email from them or courier to say it was being delivered and courier just turned up. Won’t be using again.”

Helpful Report

Posted 2 months ago

Hi Ian, fluorescent tubes have been banned from use, so it has been hard for us to find a source for these. Our team did a great job of contacting our supply network to find some 5ft 835 tubes . As soon as we received them we sent a replacement to you Sorry that you find our service disappointing

Posted 2 months ago

“Just what I wanted and they came in a short time. Excellent service.”

Helpful Report

Posted 2 months ago

lamps-on-line-com is rated 4.5 based on 1,251 reviews