lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.47

4.5 Rating 1,348 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,348 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“Look properly at this company's reviews on google and here, they spend more time trying to hide negative reviews from unhappy customers than they do trying to improve their customer service it seems. Avoid. Sent me lightbulbs that clearly say on the box NOT FOR DOMESTIC USE, didn't say that on the website otherwise i wouldn't have bought them. £4 delivery plus another £4 to send back, not worth it so i'm left out of pocket.”

Helpful Report

Posted 2 years ago

Hi Susie, We use reviews.io specifically for its integrity. Any review that a client leaves for us good or bad is available for anyone to read. We cannot hide reviews from clients and we would not wish to do so as this would undermine the process. Your issue was that you bought 100w Bulbs and complained that they were too hot. We advised that a 100w bulb does get hot and that wattage is directly proportional to heat. We also advisee that LED would be the best option and that you could return the 100w bulbs if you were not satisfied. I think that we responded quickly and a fair solution for you

Posted 2 years ago

“All good, thank you.”

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Posted 2 years ago

“Ordered three bulbs, unfortunately two failed very quickly, but they were immediately replaced without quibble.”

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Posted 2 years ago

“Item was well packed and sent quickly. I would use lamps online again.”

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Posted 2 years ago

“The lamp was fine but I was very disappointed with the delivery service. I paid £10 to ensure a next-day delivery due on Friday and the lamp was delivered on the following Monday, hence a waste of £6.01.”

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Posted 2 years ago

Hi Margaret, Sorry that you where dissapointed. Our next day delivery services operate Monday to Friday so an order placed Friday will be delivered on Monday. we do state this at point of ordering Best Regards Service

Posted 2 years ago

“Great website and really speedy delivery”

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Posted 2 years ago

“After having difficulty finding these lights, I'm delighted with the product and price. Fast and efficient service”

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Posted 2 years ago

“Items always arrive promptly and well packed”

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Posted 2 years ago

“Well packed good delivery time”

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Posted 2 years ago

“Excellent service and pleased with such quick delivery after placing order. Most impressed.”

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Posted 2 years ago

“Thank goodness for General Lamps this is the place I buy light bulbs which have been discontinued elsewhere.The safe and reliable service they give is excellent from start to finish.”

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Posted 2 years ago

“We bought a replacement UV tube as the previous one had been in service for a year. The previous tube also bought from you had blown so was not protecting the spring water that we use for drinking. Although these are supposed to be replaced annually they should last for more than a year.”

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Posted 2 years ago

“The ordering process was simple. The product I ordered arrived promptly, and was securely packaged.”

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Posted 2 years ago

“Excellent service after my phone call to find where my delayed order had gone. Sorted and delivered the next day.”

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Posted 2 years ago

“Very efficient service”

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Posted 2 years ago

“Excellent product, well packaged to ensure no damage to the bulbs whilst in transit. The actual lighting set was bought many many years ago in Koln where my older brother lived for 30 years. He moved back to Edinburgh when he retired. He was going through his large cupboard to get rid of stuff, uncluttering would be a good word.”

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Posted 2 years ago

“Great service and very pleased with my purchase thank you”

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Posted 2 years ago

“The UV light bulb arrived very well packed and promptly.”

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Posted 2 years ago

“Exactly what I was looking for, good price and arrived very quickly. I recommend this company”

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Posted 2 years ago

“Old style bulbs. so glad I found them. packed very well and fast delivery.”

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Posted 2 years ago

lamps-on-line-com is rated 4.5 based on 1,348 reviews